Email Alert for
ⓘ There was an unexpected error processing your request.
Please refresh the page and try again.
If the problem persists, please contact us with your issue.
You can always manage your preferences and update your interests to ensure you receive the most relevant opportunities.
Get ready to discover your next great opportunity.
Kuraray America , Inc.
Boston, MA, United States
Who we are We’re Happeo — a team of passionate problem-solvers working hard to build the best next-gen intranet out there. Spread across (home) offices, generations, and time zones, we’re on a mission to help organizations grow in extraordinary ways. About the role The Customer Success Manager role is a key role within Happeo’s Revenue and Go To Ma
Job Source: Kuraray America , Inc.1upHealth, Inc.
Boston, MA, United States
Assigned to 1upHealth strategic customers, including channel partners and enterprise accounts, the Senior Customer Success Manager acts as a relationship manager, strategic advisor, solutions consultant and product expert to help our clients improve the benefits they reap from working with 1upHealth's products and services. The Senior Customer Succ
Job Source: 1upHealth, Inc.Money Fit by DRS
Boston, MA, United States
Altoida is a pioneer in developing digital biomarkers of neurological disease using augmented reality and machine learning. Our technology platform is designed to enable an objective evaluation of an individual’s neurological health, allowing for more accurate patient selection and stratification for clinical trials, as well as sensitive monitoring
Job Source: Money Fit by DRSNasuni
Boston, MA, United States
Description Customer Success Manager Location: Boston Seaport Company: Nasuni On-site: 3 Days Onsite About Us: Nasuni is a high-growth hybrid cloud storage company dedicated to transforming how businesses store, manage, and protect their data. Our cutting-edge solutions enable seamless data management and protection across hybrid and multi
Job Source: NasuniPeacock Properties
Boston, MA, United States
Benefits: 401(k) Dental insurance Health insurance Vision insurance Customer Success Manager The purpose of the Customer Success Manager (CSM) position is to assist with the day to day functions of the Quality Assurance team. The CSM will act as a liaison between our Boards of Trustees and Peacock’s internal divisions for the purpose of ensuring an
Job Source: Peacock PropertiesAkoya
Boston, MA, United States
Meet the future Akoya is an API-based network backed by major financial institutions that creates a safer and more transparent way for people to safely send their personal financial data to third-party financial apps. If you are inspired and fascinated by innovative technology that solves complex, real-world problems, then join us as we transform
Job Source: AkoyaPaperless Parts
Boston, MA, United States
Paperless Parts provides the manufacturing industry with a SaaS platform that empowers the next generation of manufacturers to join the digital age. When manufacturers use our product, they free up valuable time for faster quoting and estimating, leading to increased profitability and reduced manual steps. From life-saving medical devices to critic
Job Source: Paperless PartsMemfault
Boston, MA, United States
As a Customer Success Manager at Memfault, you will be responsible for the ongoing relationships with our customers to ensure we retain and grow their use of our platform and the corresponding recurring revenue. You will focus on revenue retention, driving product adoption, measuring success, and advocating for their needs. You have a bias for acti
Job Source: MemfaultBoston, MA, United States
**Customer Success Manager**
at Cleo (US)
Remote
Cleo is a cloud integration technology company focused on business outcomes. Every day, we ensure that each one of our 4,000+ customers' potential is realized by delivering solutions that make it easy to discover and create value through the connections and integration of enterprise applications supporting critical workflows. By providing the industrys most complete and flexible integration offerings, we are helping our clients build trusted relationships across their partner ecosystems today, while providing all the control and visibility they need to advance their business tomorrow. In a nutshell, Cleo is a rapidly growing category leader in ecosystem integration software and we have experienced tremendous growth over recent years.
**What You Will Be Doing**
+ Uphold Cleos Customer Success strategy and processes ensuring that 100% of interactions are accurately recorded and follow-ups scheduled
+ Oversee the customer lifecycle, from launch to renewal, to ensure an optimal customer journey
+ Manage a customer base of 30+ customers, including regular 1 on 1s with key stakeholders and quarterly Executive Business Reviews
+ Develop broad and deep customer relationships, promoting strong customer loyalty & highly referenceable customers
+ Understand our customers organizational structure and develop relationships with key business stakeholders
+ Understand our customers business and link customer goals to compelling solutions to be delivered
+ Proactively assist in problem resolution, both internally and externally
+ Keep accurate records, including documented customer service actions and discussions.
+ Escalate issues appropriately to Services, Support, Product, etc.
+ Develop compelling recommendations, with strong close rates for add-on business
+ Invest in developing both self and others, as well as contribute to organizational efforts, as required
**Your Qualifications**
+ 5+ years working at an Enterprise Software and/or SaaS Company in Customer Success, Sales/Account Management, Professional Services, or a related field
+ Demonstrable success in collaborating with and influencing cross-functional stakeholders and executives
+ Proven ability to work in a fluid environment, with limited processes
+ Excellent communication and presentation skills directed at both business-oriented and technical audiences
**A few things we have to offer:**
+ Competitive compensation
+ Great Healthcare + Dental + Vision
+ Flexible PTO
+ Culture of support, encouraging Life-Work balance
+ 401k match
+ FSA and HSA options
+ Employee Assistance Program
+ Paid Parental Leave
+ Representing a company with 4,000+ clients and a 99% retention rate
+ Accelerated title and salary growth potential
+ A fun and energetic work environment that makes you excited to go to work every day
_Cleo Communications, LLC is an equal opportunity/affirmative action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability status, protected veteran status or any other characteristic protected by law._
#J-18808-Ljbffr
Email Alert for Customer Success Manager jobs in Boston, MA, United States
ⓘ There was an unexpected error processing your request.
Please refresh the page and try again.
If the problem persists, please contact us with your issue.
You can always manage your preferences and update your interests to ensure you receive the most relevant opportunities.
Get ready to discover your next great opportunity.