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Highland Fleets
Beverly, MA, United States
About Us Highland Electric Fleets is a comprehensive turnkey solutions provider that delivers electric school buses (EVSB) to school districts and third-party managed fleet providers (3PMs). We offer a model involving financing, infrastructure, vehicle deployment, and maintenance in an easily digestible, economic format that enables EVSB acquisitio
Job Source: Highland FleetsLilt
Boston, MA, United States
Job Description Job Description LILT is the leading AI solution for enterprise translations. Our stack made up of our Contextual AI Engine, Connector APIs, and Human Adaptive Feedback enables global organizations to adopt a true AI translation strategy, focusing on business outcomes instead of outputs. With LILT, innovative, category-defining org
Job Source: LiltMoney Fit by DRS
Boston, MA, United States
Altoida is a pioneer in developing digital biomarkers of neurological disease using augmented reality and machine learning. Our technology platform is designed to enable an objective evaluation of an individual’s neurological health, allowing for more accurate patient selection and stratification for clinical trials, as well as sensitive monitoring
Job Source: Money Fit by DRSAmwell
Chelsea, MA, United States
Company Description Amwell digitally empowers payers, providers and innovators, enabling an ecosystem of care that spans across in-person, virtual and automated care. Amwell provides a leading hybrid care enablement platform in the United States and globally, connecting and enabling providers, payers, patients, and innovators to deliver greater a
Job Source: AmwellAutomata
Cambridge, MA, United States
Level: 4 Salary band: $90,000 - $125,000 8% bonus Automata is building a world-class company to disrupt the life science industry and empower scientists by making automation a reality for every lab. We work with labs across the world to understand their specific workflows and needs and develop personalised solutions that range from diagnostic,
Job Source: AutomataAtScale Inc.
Boston, MA, United States
Company Overview AtScale enables smarter decision-making by accelerating the flow of data-driven insights. The company’s semantic layer platform simplifies, accelerates, and extends business intelligence and data science capabilities for enterprise customers across all industries. With AtScale, customers are empowered to democratize data, implemen
Job Source: AtScale Inc.Verint Systems
Boston, MA, United States
Overview of Job Function Verint’s Experience Management (XM) business unit is seeking an experienced Customer Success Manager (CSM). The CSM position is responsible for the day to day management and health of assigned accounts to ensure retention and renewal success as the advocate through the customer’s Verint Journey. The CSM is responsible for t
Job Source: Verint SystemsOracle
Boston, MA, United States
Job Description We’re on the precipice of a generational change in how Oracle enables customer success and Oracle’s Customer Success Organization is in the midst of a customer-centric transformation. We’re helping our clients around the globe redefine customer experience, unifying the front, middle, and back office for a 360-degree view of the cus
Job Source: OracleBoston, MA, United States
Come Hack With Us!
Join us on our mission of protecting organizations against the most advanced attackers in the world!
Pentera is the leader for Automated Security Validation, allowing every organization to test with ease the integrity of all cybersecurity layers, unfolding true, current security exposures at any moment, at any scale. As a result, thousands of security professionals and service providers worldwide use our platform to guide remediation and close security gaps before they are exploited.
We are a unicorn with more than 320 employees around the globe, with over 800 customers in production in more than 50 countries!
Pentera has won various Industry Awards, including the Frost & Sullivan “Best Practices Award for Global Breach & Attack Simulation (BAS) Market Leadership 2022 and the 2020 Gartner Cool Vendor Award. We are backed by Top tier investors such as Insight Partners, K1 Investment Management, The Blackstone Group, and AWZ.
Penterians are one team with a shared mission. Become a Penterian – change the way the world does cyber!
About the Role:
We are looking to hire a Customer Success Manager who will be responsible for maintaining and expanding Pentera's relationships with a portfolio of customers.
The ideal candidate would be experienced in Customer Success Management within the Cyber Security Industry . We’re looking for a highly motivated customer relationship leader that’s ready to build and nurture relationships, drive value through the adoption of our product portfolio, and identify opportunities for expansion.
We’re looking for someone who strives to understand the core security priorities of our customers, position how Pentera can meet those needs, and is ready to advocate/relay the voice of the customer within the Pentera ecosystem.
Above all else - we’re looking for a team-oriented, enthusiastic individual who’s ready to make an impact at a rapidly growing company that is well on its way to becoming the premier provider in the security validation space .
Responsibilities :
Operate as the lead point of contact for all matters specific to your accounts.
Representing the company at customer accounts and voicing customers’ needs internally ensuring customer expectations are met.
Establish productive and close relationships with key stakeholders at customer accounts, maintaining regular meetings (both onsite and remote) with customers.
Forecast and track renewals and other key account metrics.
Seek growth & sales opportunities within the portfolio of accounts.
Develop technical understanding of the Pentera product portfolio
Work closely with our Delivery Engineers to develop and execute on engagement strategies
Maintain close collaboration with our Sales and Channel teams
Clearly communicate the progress of monthly/quarterly initiatives to internal and external stakeholders.
Gather, catalog, and report customer feedback to relevant stakeholders to ensure customer sentient is embedded into our product and experience development.
Manage ad-hoc queries from customer accounts.
Record account details and customer activity within the CRM platform.
Requirements:
3+ years of previous proven experience as a Customer Success Manager as part of a Global organization, managing global accounts.
Experience managing renewal contracts and identifying upsell and cross-sell opportunities
Experience in a Cyber Security company
Willingness to travel
Bachelor’s degree or higher - a must
Demonstrable ability to communicate, present, and influence key stakeholders at all levels of an organization, including executive and C-level.
Strong technical, analytical, and problem-solving skills.
Proven ability to juggle multiple account management projects at a time, while maintaining sharp attention to detail and time management.
Good interpersonal skills, people person — you enjoy building and maintaining relationships
Results-oriented, agile, proactive, and maintain the ability to work both independently and as a part of a team.
We are an equal opportunity employer and we are committed to building a diverse and talented workforce. We do not discriminate on the basis of race, sex, religion, colour, national origin, gender, gender identity, sexual orientation, age, marital status, veteran status, medical condition, disability, or any other class or characteristic protected by applicable law. We welcome candidates from all backgrounds to join us!
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Customer Success Manager jobs in Boston, MA, United States
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