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Nasuni
Boston, MA, United States
Description Customer Success Manager Location: Boston Seaport Company: Nasuni On-site: 3 Days Onsite About Us: Nasuni is a high-growth hybrid cloud storage company dedicated to transforming how businesses store, manage, and protect their data. Our cutting-edge solutions enable seamless data management and protection across hybrid and multi
Job Source: NasuniBynder Inc.
Boston, MA, United States
Bynder goes far beyond managing digital assets. Our digital asset management platform enables teams to conquer the chaos of proliferating content, touchpoints, and relationships in order to thrive. With powerful and intuitive solutions that embrace the way people want to work, and a richly integrated ecosystem, We are the brand ally that unifies an
Job Source: Bynder Inc.Pentera
Boston, MA, United States
Come Hack With Us! Join us on our mission of protecting organizations against the most advanced attackers in the world! Pentera is the leader for Automated Security Validation, allowing every organization to test with ease the integrity of all cybersecurity layers, unfolding true, current security exposures at any moment, at any scale. As a resul
Job Source: PenteraBlackkite
Boston, MA, United States
Black Kite is seeking a dynamic Customer Success professional responsible for managing accounts by allocating appropriate time to high-priority goals, requirements, and expansion opportunities. You must be capable of developing and maintaining relationships at all levels, including executive-level relationships through opportunity planning, executi
Job Source: BlackkiteBiofourmis
Boston, MA, United States
Biofourmis brings the right care to every person, no matter where they are. The company's AI-driven solution collects and analyzes patient data in real time and identifies shifts that require proactive interventions. This vital innovation provides people everywhere with connected access to hospital-level services, virtual provider networks for remo
Job Source: BiofourmisBiofourmis
Needham Heights, MA, United States
Customer Success Manager (CSM) Biofourmis’ Digital Health solutions are deployed in partnership with world’s leading biotech, pharma and health systems that are pushing the innovation boundaries to improve outcomes. With our rapidly growing customer base and project portfolio, we are building a group of implementation and relationship management
Job Source: BiofourmisCleo
Boston, MA, United States
**Customer Success Manager** at Cleo (US) Remote Cleo is a cloud integration technology company focused on business outcomes. Every day, we ensure that each one of our 4,000+ customers' potential is realized by delivering solutions that make it easy to discover and create value through the connections and integration of enterprise applications supp
Job Source: CleoBlink - The Employee App
Boston, MA, United States
Job Description Job Description NB: This is a East Coast Based Role - so the candidate should be based in the EST timezone, or willing to work flexibly in that timezone. 80%. That’s how many workers don’t have an office or desk. We interact with them every day: on the bus, in supermarkets, in the hospital. But when it comes to workplace techno
Job Source: Blink - The Employee AppBoston, MA, United States
NB: This is a East Coast Based Role - so the candidate should be based in the EST timezone, or willing to work flexibly in that timezone.
80%. That’s how many workers don’t have an office or desk. We interact with them every day: on the bus, in supermarkets, in the hospital. But when it comes to workplace technology, their needs have been largely ignored. Until now.
Blink is the world’s first workplace tool designed for frontline employees. Our award-winning platform transforms the working lives of society's most relied-on members.
What will you be doing?
Working with our Customer Success team across the UK, USA and Australia, you'll help us to take our customer-focused ethos to the next level. We’re building a world-class Customer Success function to nurture our customers, ensuring they are getting the most out of Blink. Your responsibilities will include:
Understanding the business goals of our customers and maintaining expertise on industry trends/practices
Making strategic and practical recommendations to maximise the value, adoption and satisfaction our customers get from Blink.
Building and maintaining relationships with multiple key stakeholders within our customers, at both an executive and day-to-day contact level.
Managing the customer expansion and renewal processes, resulting in significant growth within our current customer base, and ensuring that customer churn remains as low as possible.
Identifying customers’ needs and providing value-based business cases, to promote and upsell other Blink features and services.
Working with the Blink product/tech teams to support and define the product roadmap based on customer feedback.
Supporting with the delivery of insightful webinars, training and creating reusable collateral.
About you
The successful candidate will be resourceful, inquisitive, and a fast learner, who can easily connect with our customers. You’ll be able to pick up new concepts quickly and empathise with customer pain points. We're also looking for:
Strong proven experience in a Customer Success role, within a B2B SaaS business..
Someone excited to be involved in a scaling Customer Success function and business, where you can share ideas and drive growth.
Empathetic and sincere about solving customer problems.
The ability to work autonomously with excellent discipline.
Strong technical and digital skills, able to automate tasks using online tools.
Experience in a metric-driven environment.
Relentless in pursuit of goals, competitive and ambitious.
Track record of being the star performer on a team and exceeding the goals you set yourself - we want to win, and we want you to win!
About us
We're a motivated and ambitious team, we're all different, but these traits tie us together. We work closely as a team and genuinely value each other's opinions. Most of all, we try and learn as much as we can from one another, through knowledge sharing and healthy debate.
What we offer
You will have the opportunity to be part of something impactful, large-scale, and meaningful. Most importantly, you’ll work for a company with a strong purpose, with an ambitious and supportive team embarking on a journey most start-ups can only dream of! Benefits include:
A competitive salary
Generous equity allocations with significant upside potential
401(k) A generous plan to help you save for a bright future
Private health insurance- we'll pay for your medical, dental, and vision coverage
The ability for you to grow, learn and solve a variety of challenges, working in a supportive environment with smart, talented people.
At Blink, we're committed to creating an inclusive and diverse culture where our people feel they truly belong. We value and respect individual differences, so all applications will receive fair and equal consideration without regard to ethnicity, religion, gender, gender identity or expression, sexual orientation, nationality, disability, age or veteran status.
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Email Alert for Customer Success Manager jobs in Boston, MA, United States
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