Client Success Manager - Mid-Market

Dallas, TX, United States

Employer Direct healthcare (EDH) is on a mission to transform access to excellent care for the moments that matter most. As the leading provider of surgical benefits for self-insured employers, we bring guided access to high-quality, affordable care for employers, their employees and the family members. We understand and have experienced the challenges of navigating specialized healthcare and we are dedicated to making a change.

EDH is the market leader for Independent Centers of Excellence (CoE). We have challenged the status quo in healthcare by bringing top quality surgeons within reach of all. Our surgeon-first model is the largest and most accessible network (3-4x larger than our peers), which has delivered an ROI 3x our peers. We serve hundreds of self-funded plan sponsors across 1000+ employers, representing over 4 million people across the U.S. We've saved our clients over $700 million since we were founded!

Ultimately, the US healthcare system at-large is flawed. Costs continue to rise while life expectancy stagnates. We are moving the needed on this problem by improving surgery outcomes - making people healthier - and lowering healthcare costs at the same time.

About You:

You have a drive and  AMBITION to tackle big problems. Big problems require big ideas and a team that supports new ideas.

You  CARE  deeply for your customers. Your customers aren’t just the individuals using your product. They are the driving factor in your motivation to make a change.

You thrive in a  TEAM ENVIRONMENT . Collaboration is key in innovation and creating change.

A  DIVERSE  environment is incredibly important to you. You understand and desire to be a part of a diverse team with different experiences and perspectives & you cherish the differences in each individual that you interact with.

You are  DETAIL ORIENTED , but more so, focus on the execution of your content while balancing a fast-paced environment.

You understand that  PROGRESS  is critical to making change. You take the time to celebrate the small and big wins. Understanding that each improvement to a process helps move towards a greater change.

INTEGRITY  guides you in life. Focusing on the truth versus just giving people the answers they want to hear.

If this sounds like you, we would love to connect to speak further about career opportunities at Employer Direct Healthcare.

Please apply to our role & someone from our HR Team will reach out to help you navigate our interview process.

You are an integral role within the Client Success team by enabling our mid-market clients  t o achieve their goals . Y ou will work with our mid-market clients to maintain exemplary service for the life of their partnership with us . You are responsible for implementing and servicing the mid-market segment building client loyalty and satisfaction. You will work closely alongside an Account Executive to build and maintains our relationship, understands our clients’ needs, ensure mutual value and partnership alignment and drive strategic growth.

Responsibilities :

Establish, cultivate and manage the client relationship at multiple levels, serving as a healthcare consultant and trusted business advisor

Build relationships with consultants and brokers, recognizing the value they bring to our clients

Work closely with the Account Executive to manage upsells of new product lines and renewals of current clients

Effectively plan, negotiate and influence the interactions and relationships with clients, their brokers / consultants and internal team members to achieve strategic client goals

Responsible for value delivery to client including plan performance, account management and service results

Meet with clients semi-annually or quarterly or more often as necessary

Prepare, host and follow-up an annual planning session with the client

Create and clearly articulate the value story, trend drivers and tracking of solutions performance to the client

Requirements:

Proven track record of working with  mid-market for relationship management and consultation within health care benefits segment

7+ years of experience within employee benefits, benefits consulting/brokering or insurance industries

Excellent negotiation, collaboration, and listening skills

Excellent messaging, positioning and presentation of information for client impact

Unparalleled project management skills - identify a goal and the steps needed; actively manage action steps to accomplish goal

Strong business and financial acumen; strong problem-solving, judgment and analytic skills

Ability to work under pressure and prioritize responsibilities

Prior success in a fast-growing organization

Willingness to travel up to 25% of the time to clients, EDH headquarters (Dallas) and appropriate industry events.

Strong Candidates will :

Move Fast: Acting with urgency to respond to client and business needs

Be Comfortable in a Fast-Paced Environment: that can be challenging but highly rewarding

Be Good with Numbers: both in how they articulate value propositions but also in how they measure and report success

Be Strategic Thinkers/Problem Solvers: both in how they work cross functionally, and also in how they build their function and supporting systems/processes

Be Customer Focused: always looking to understand, advocate for and improve how we engage with our prospects

Have High Energy and a Positive Outlook: infusing their engagement with prospects and internal teams with positive energy to help achieve our joint goals

Medical Insurance

Vision Insurance

Short & Long Term Disability

Life Insurance

401k with company match

Paid Time Off

Employer Direct Healthcare does not discriminate on the basis of race, sex, color, religion, age, national origin, marital status, disability, veteran status, genetic information, sexual orientation, gender identity or any other reason prohibited by law in provision of employment opportunities and benefits.

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As set forth in Employer Direct Healthcare’s Equal Employment Opportunity policy,we do not discriminate on the basis of any protected group status under any applicable law.

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