Email Alert for
ⓘ There was an unexpected error processing your request.
Please refresh the page and try again.
If the problem persists, please contact us with your issue.
You can always manage your preferences and update your interests to ensure you receive the most relevant opportunities.
Get ready to discover your next great opportunity.
Agave API
San Francisco, CA, United States
[Full Time] Customer Success Manager at Agave API (United States) | BEAMSTART Jobs Customer Success Manager Agave API United States Date Posted 05 Aug, 2023 Work Location San Francisco, United States Salary Offered $75000 — $95000 yearly Job Type Full Time Experience Required 1+ years Remote Work No Stock Options No Vacancies 1 available Abou
Job Source: Agave APIKlarity Intelligence, Inc
San Francisco, CA, United States
Overview Klarity (YCombinator S18) uses Natural Language Processing to automate document review for Finance and Accounting teams. Klarity solves the problem of messy and incomplete data in systems like Salesforce and Netsuite. Our customers include companies like Okta, Cloudflare, OpenAI, and Coupa - they use Klarity to (1) save time, (2) increase
Job Source: Klarity Intelligence, IncNovoEd
San Francisco, CA, United States
Who We Are: NovoEd is a rapidly growing company that is a leader in the online learning revolution, with its learning platform used by organizations looking to create the best learning experiences for its employees. Our technology enables the creation and delivery of engaging global learning experiences that lead to sustainable behavior change and
Job Source: NovoEdSimilarTech Ltd.
San Francisco, CA, United States
We're passionate about technology and data - and how the combination of both can help our customers thrive. As a leading source of insights and data for the technology industry, we help thousands of companies that use our platform every day to grow their business by optimizing their industry knowledge and prospecting capabilities. With offices in T
Job Source: SimilarTech Ltd.Sprig
San Francisco, CA, United States
About Sprig Sprig is a user insights platform backed by top-tier investors, including Andreessen Horowitz, Accel, and First Round Capital. Our suite of products enable our customers to combine traditional analytics with qualitative product data so they can build an exceptional product experience for their users. Leading tech companies like Notion,
Job Source: SprigDavidoff of Geneva USA Inc.
Burlingame, CA, United States
Under general direction of the Team Success Manager, perform a wide variety of duties to develop and manage a geographic sales territory by calling on existing accounts and adding new accounts based on need within that local market. ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Execute the sales plan and objectives set forth by the
Job Source: Davidoff of Geneva USA Inc.Wiliot
San Francisco, CA, United States
Wiliot was founded by the team that invented one of the technologies at the heart of 5G. Their next vision was to develop an IoT sticker, a computing element that can power itself by harvesting radio frequency energy, bringing connectivity and intelligence to everyday products and packaging, things previously disconnect from the IoT. This revolutio
Job Source: WiliotIntegral Ad Science
San Francisco, CA, United States
We’re looking to hire a passionate and motivated Customer Success Manager to lead satisfaction, retention, adoption, operations and revenue efforts across Integral Ad Science’s partners. You will drive our approach to account success. You will be at the heart of our customer operations and a crucial part of our Customer Success team. What You'll D
Job Source: Integral Ad ScienceSan Francisco, CA, United States
Nuvolum combines innovative, data-driven strategy with advanced execution to help our clients grow their business and brand. We bring new ideas to our clients across the United States, Canada, and Australia, allowing them to exceed their goals and set themselves apart from their competitors in a profound and demonstratively superior way.
Our full-service, integrated marketing and PR firm takes pride in everything we do. Our diverse and talented team is inspired to bring ideas forward, keep learning, and provide continuous mutual support. We champion each other’s successes and lean in when challenges need solving. We foster a team atmosphere and a friendly environment, so every member can rise to the occasion and exceed our clients’ expectations.
We’re looking for experienced Customer Success Managers to address daily client needs, communicate win’s, and drive the execution and implementation of our client’s strategic plans. Ideal candidates for this role are detail-oriented, excellent communicators, skilled in project management, meeting deadlines, and going above and beyond to meet and exceed client expectations.
Our Customer Success Managers work hand-in-hand with our clients to understand their goals, KPIs, projects, campaigns and work to develop an airtight plan to meet their objectives. They know the right questions to ask to tease out minute details, discover blind spots and can work across all departments in the organization to see through on client objectives. Customer Success Managers are expected to have a regular cadence of communication with clients, address needs expeditiously, understand the clients market, growth plans, goals, and opportunities. Customer Success Managers proactively communicate the clients win’s and are able to strategically navigate high level conversations.
Duties and Responsibilities include, but may not be limited to:
Manage multiple client projects, from inception through maintenance and completion
Collaborate with organizational leadership as needed in ideation and development of programs and campaigns in response to client requests
Demonstrate expertise in all matters relevant to your book of business, including escalation and troubleshooting to resolve client issues
Act as the primary client contact for project implementation, to communicate project statuses, blockers, deadlines, and wins
Be highly organized with exceptional follow-up skills to manage multiple opportunities at any given time. Have CRM experience, preferably with Salesforce
Retain responsibility for tracking, reporting, and maintaining initiatives as directed to support the strategic goals of the client
Learn your client's business and match that with a deep understanding of Nuvolum’s services to make the best recommendations
Develop and maintain product expertise, driving high end-user satisfaction
Serve as an primary point of contact for client-related issues and work cross-functionally with other teams to find solutions
Build and maintain trusting relationships and provide day-to-day support to clients
Lead, don’t follow.. Be an initiator, not an order taker
Essential Skills
3+ years of customer success or account management experience
Bachelor's degree or equivalent preferred
Experience working in a top-tier marketing and PR consulting firm is a plus
In-depth understanding of marketing strategies and trends (SEO, social media, Google Analytics, PPC, PR, etc.)
Proficient working with the Google Suite (Docs, Sheets, Gmail, etc.)
Experience with project management tools (ClickUp, Wrike, Basecamp, or similar)
Familiarity with Zendesk, Jira or similar ticketing systems
Ability to effectively organize and prioritize tasks to complete assignments within the time allotted and maintain standard workflow
Strong verbal/written communication and listening skills, as you will be interacting with clients/customers daily
A deadline-driven, no-task-is-too-small or big mentality
Independent self-starter with the ability to work independently and/or with a team
Flexibility to work in an interactive environment with a high tolerance for change and ability to pivot based upon client requirements
Experience in event or campaign management a plus
Ability to work with a strong sense of urgency
This position is located in San Francisco with the expectation of being in-office during working days and client visits. At this time, we can only consider applicants with authorization to work in the United States on a permanent, full-time basis, we cannot provide visa sponsorship. If you feel you are qualified for this position and would be an excellent addition to our team, please submit your resume and references. We look forward to meeting you!
eH0llsE8fG
#J-18808-Ljbffr
Email Alert for Customer Success Manager jobs in San Francisco, CA, United States
ⓘ There was an unexpected error processing your request.
Please refresh the page and try again.
If the problem persists, please contact us with your issue.
You can always manage your preferences and update your interests to ensure you receive the most relevant opportunities.
Get ready to discover your next great opportunity.