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Extole
San Francisco, CA, United States
Who We Are We have created the leading customer-led growth platform and are passionate about helping marketers engage, retain, and acquire new customers. If you have referred a friend to Airbnb or Tesla, have earned a new account bonus, or participated in a sweeps, you know that marketing that is driven by people is powerful, personal, and inevita
Job Source: ExtoleKlarity Intelligence, Inc
San Francisco, CA, United States
Overview Klarity (YCombinator S18) uses Natural Language Processing to automate document review for Finance and Accounting teams. Klarity solves the problem of messy and incomplete data in systems like Salesforce and Netsuite. Our customers include companies like Okta, Cloudflare, OpenAI, and Coupa - they use Klarity to (1) save time, (2) increase
Job Source: Klarity Intelligence, IncSprig
San Francisco, CA, United States
About Sprig Sprig is a user insights platform backed by top-tier investors, including Andreessen Horowitz, Accel, and First Round Capital. Our suite of products enable our customers to combine traditional analytics with qualitative product data so they can build an exceptional product experience for their users. Leading tech companies like Notion,
Job Source: SprigSimilarTech Ltd.
San Francisco, CA, United States
We're passionate about technology and data - and how the combination of both can help our customers thrive. As a leading source of insights and data for the technology industry, we help thousands of companies that use our platform every day to grow their business by optimizing their industry knowledge and prospecting capabilities. With offices in T
Job Source: SimilarTech Ltd.adjust
San Francisco, CA, United States
Adjust, an AppLovin (NASDAQ: APP) company, is trusted by marketers around the world to measure and grow their apps across platforms, from mobile to CTV and beyond. Adjust works with companies at every stage of the app marketing journey, from fast-growing digital brands to brick-and-mortar companies launching their first apps. Adjust's powerful meas
Job Source: adjustFinley Technologies
San Francisco, CA, United States
Background Finley helps innovative companies unlock growth by helping them maximize their access to debt capital. In industries from finance to real estate, today's most innovative startups rely on debt capital to fuel their growth. But managing debt capital manually is so error-prone and labor-intensive that it might as well be rocket science. Deb
Job Source: Finley TechnologiesPulley
San Francisco, CA, United States
Pulley's mission is to make it easier for anyone to start a company. We believe that more startups should exist and that founder-led companies are more successful in the long term. With Pulley's cap table management tools, companies can better understand and optimize their equity for the long term. Starting a company is hard enough. Managing equity
Job Source: PulleyOomnitza, Inc.
San Francisco, CA, United States
As a Customer Success Manager, you are passionate about helping technology teams leverage the Oomnitza platform and knock down any hurdles blocking your customer’s success. We need a talented and motivated Customer Success Manager to manage a dedicated book of customers. As the Customer Success Manager you’re passionate about helping technology tea
Job Source: Oomnitza, Inc.San Francisco, CA, United States
Who We Are:
NovoEd is a rapidly growing company that is a leader in the online learning revolution, with its learning platform used by organizations looking to create the best learning experiences for its employees. Our technology enables the creation and delivery of engaging global learning experiences that lead to sustainable behavior change and enable business transformation.
About the team:
The Customer Experience team at NovoEd puts the customer at the center of everything we do. The mission of the Customer Success team is to ensure our customers are easily onboarded and able to quickly achieve the results they desire. We are seeking a Customer Success Manager to own a portfolio of customers and help ensure the NovoEd platform delivers high-value capabilities to their business.
What You Will Do:
Serve as the trusted point of contact across the customer journey: onboarding, adoption, and renewal
Use a consultative mindset to help enterprise customers plan and roll out their learning programs
Build relationships with our largest customers to understand their challenges, goals, and strategies
Coach customers on how to most impactfully leverage the NovoEd platform to deliver learning across their enterprise
Develop, own, and execute against success plans for each of your customers
Engage the broader NovoEd organization as appropriate (Product, Marketing, Leadership, Subject Matter Experts) to communicate customer feedback and represent the voice of the customer
Partner with Sales to develop an account strategy for each assigned customer for retention and expansion
Create a customer feedback loop with the product management team to surface customer requests and inform the product roadmap
Partner with marketing to coordinate customers for case studies and media opportunities
Participate in the ongoing improvement and development of both internal and customer-facing processes and materials
Requirements
3-5 years experience in enterprise-level Customer Success, Account Management or consulting, with a focus on growth
3-5 years managing complex projects with cross-functional/distributed teams
Experience or knowledge of enterprise learning and development functions
Ability to navigate and effectively prioritize competing requests from clients
Ability to grasp new concepts and technologies quickly
Capable of prioritizing work efforts in a fast-paced start-up based on the value-add for customers
Self-starter and capable of working independently to solve complex problems
An interest in the field of Learning and Development
Why Will You Love NovoEd?
Culture
At NovoEd, the culture is one of high energy with an entrepreneurial atmosphere, combined with the stability and backing of Fidelity's Devonshire Investors.
A collaborative work environment
Fun remote social events
Annual in-person all-company meeting
Paid Parental Leave
Flexible vacation days
Comprehensive health care coverage
Mental wellness perks
Phone, internet, work-from-home reimbursements
NovoEd provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.
Hiring Process
Step 1
Step 2
Step 3
After you apply, a recruiter may reach out to you for an introductory call.
If your background is a match for the role, you may phone interview with 1-2 people.
If you continue through the process, you will participate in virtual interviews with a total of 3-10 people, depending on the seniority of the role.
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Email Alert for Customer Success Manager jobs in San Francisco, CA, United States
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