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Prime Roots, Inc.
Berkeley, CA, United States
Prime Roots is on the lookout for a Customer Success Manager who is deeply passionate about driving change in the plant-based food industry. This individual will play a pivotal role in advancing in-store excellence and consumer engagement through creative merchandising, comprehensive data analysis, and innovative promotional strategies. The positio
Job Source: Prime Roots, Inc.SimilarTech Ltd.
San Francisco, CA, United States
We're passionate about technology and data - and how the combination of both can help our customers thrive. As a leading source of insights and data for the technology industry, we help thousands of companies that use our platform every day to grow their business by optimizing their industry knowledge and prospecting capabilities. With offices in T
Job Source: SimilarTech Ltd.Oomnitza, Inc.
San Francisco, CA, United States
As a Customer Success Manager, you are passionate about helping technology teams leverage the Oomnitza platform and knock down any hurdles blocking your customer’s success. We need a talented and motivated Customer Success Manager to manage a dedicated book of customers. As the Customer Success Manager you’re passionate about helping technology tea
Job Source: Oomnitza, Inc.R-Zero
San Francisco, CA, United States
About R-Zero R-Zero is on a mission to deliver a better future for all via safer, healthier shared indoor environments. Working here means you’ll help create a new category–one that bridges science, public health, and technology. You’ll ask why and achieve new outcomes, developing skills beyond your existing scope of expertise. You’ll join a diver
Job Source: R-ZeroVultron
San Francisco, CA, United States
Why Vultron Vultron is bringing the power of modern artificial intelligence and large language models to the government proposal development process. As an early member of the team, you’ll be part of a transformative company from its early stages. Exceptional Market Demand: Secured significant contracts with government and defense contractors ac
Job Source: VultronFront
San Francisco, CA, United States
Front is a customer operations platform that enables support, sales, and account management teams to deliver exceptional service at scale. Front streamlines customer communication by combining the efficiency of a help desk and the familiarity of email, with automated workflows and real-time collaboration behind the scenes. With Front, teams can cen
Job Source: FrontNovoEd
San Francisco, CA, United States
Who We Are: NovoEd is a rapidly growing company that is a leader in the online learning revolution, with its learning platform used by organizations looking to create the best learning experiences for its employees. Our technology enables the creation and delivery of engaging global learning experiences that lead to sustainable behavior change and
Job Source: NovoEdBigeye
San Francisco, CA, United States
The Company At Bigeye, our mission is to help our customers make magic with data. We built some of the most widely adopted tools at companies like Uber and saw how swift teams move when they have a great data toolchain. Now, Bigeye is building best-of-breed tools for analysts, data scientists, and data engineers on data teams everywhere. At Bige
Job Source: BigeyeSan Francisco, CA, United States
Wiliot was founded by the team that invented one of the technologies at the heart of 5G. Their next vision was to develop an IoT sticker, a computing element that can power itself by harvesting radio frequency energy, bringing connectivity and intelligence to everyday products and packaging, things previously disconnect from the IoT. This revolutionary mixture of cloud and semiconductor technology is being used by some of the world’s largest consumer, retail, food and pharmaceutical companies to change the way we make, distribute, sell, use and recycle products.
Our investors include Softbank, Amazon, Alibaba, Verizon, NTT DoCoMo, Qualcomm and PepsiCo.
We are growing fast and need people that want to be part of the journey, commercializing Sensing as a Service and enabling “Intelligence for Everyday Things”.
As a Customer Success Manager, you’ll play a pivotal role with our customers. You will own the customer relationship ensuring that customers experience delight in all their interactions with our teams. You will oversee their success from initial deployment, delivery and onboarding, to continuously expanding the value they get from the technology, by deeply understanding their business problems and offering relevant solutions. Additionally, you will act as the voice of the customer in internal discussions with technical experts, product and solution teams, to ensure success all along the customer journey, while informing our development roadmap.
Responsibilities:
Participate in pre-sales activities to ensure a smooth onboarding transition of new customers
Manage customer success and ensure customers realize the full value of the Wiliot technology
Drive product adoption and ongoing use of Wiliot, while delivering and maintaining customer delight
Evaluate and implement methods to generate revenue from Customer Success through up-sells and renewals
Communicate enhancement opportunities & product feedback across engineering, product, sales & marketing
Become an expert on the Wiliot enabled solutions, while keeping up with industry trends in a specific vertical (Food, Life Science, Retail and/or Logistics)
Function as the voice of the customer and provide internal feedback on how Wiliot can better serve our customers.
10-30% travel
Requirements:
3+ years of experience in Customer Success, Client Services, Solution Sales or related customer-facing position in the
3+ years of experience in the IoT space (Internet of Things), or other technology space operating across physical, digital and cloud boundaries
Experience with Radio technologies (Bluetooth a plus)
Familiarity with specific industry segments and their challenges: Food, Life Science, Retail or Logistics
Experience working with remote teams
Ability to be flexible and agile in responding to evolving business priorities and dealing with ambiguity
Ability to collaborate across the organization and with external stakeholders
Demonstrated desire for continuous learning and improvement
Enthusiastic and creative attitude with the ability to inspire others
Excellent communication and presentation skills
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Customer Success Manager jobs in San Francisco, CA, United States
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