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Conversica, Inc
San Mateo, CA, United States
The Customer Success Manager (CSM) is responsible for driving customer growth, adoption and success with Conversica. This individual must be comfortable consulting with a variety of mid-size and enterprise customers from a range of industries. The CSM should be able to articulate the value of Conversica to inspire and support customer adoption and
Job Source: Conversica, IncCoperniq Inc.
San Francisco, CA, United States
Title : Customer Success Manager Company : Coperniq Location : San Francisco Bay Area, CA (This is an in-person role) About Us Coperniq is pioneering the future of the energy sector. We're transforming solar and energy contractors into the utility companies of tomorrow. Our platform replaces outdated methods and fragmented tools with a unified,
Job Source: Coperniq Inc.Kuraray America , Inc.
Oakland, CA, United States
Description Customer Success Manager POSITION SUMMARY The Customer Success Manager (CSM) works with existing customers to ensure customers realize value from their maintenance and support services and/or subscriptions. They are responsible for the post-sale lifecycle of the customer from onboarding to renewal of the contract and/or subscription.
Job Source: Kuraray America , Inc.Token Transit
San Francisco, CA, United States
[Full Time] Customer Success Manager at Token Transit (United States) | BEAMSTART Jobs Customer Success Manager Token Transit United States Date Posted 26 Jul, 2022 Work Location San Francisco, United States Salary Offered $160000 yearly Job Type Full Time Experience Required 3+ years Remote Work No Stock Options Yes Vacancies 1 available Abo
Job Source: Token TransitOngo
San Francisco, CA, United States
What is Ongo? Ongo is building the platform for reprogramming human behavior. We use code, content, and science to make the healthy choice the easy choice. We've built a range of beautiful, interactive mobile products that help health experts improve the reach and depth of the interactions they have with their communities. With Ongo, an expert in
Job Source: OngoRosendin Electric
San Francisco, CA, United States
Whether you're a recent grad or a seasoned professional, you can experience meaningful career growth at Rosendin. Enjoy a true sense of ownership as you work with a proven industry leader on some of the most exciting and high-profile projects in the nation. We offer a wide range of job opportunities, competitive compensation, full benefits, an Empl
Job Source: Rosendin ElectricSiena AI
San Francisco, CA, United States
About Siena Siena is building enterprise empathic AI Agents powered by reasoning-adept LLMs. Siena is the first AI Agent of its kind, designed to integrate with existing systems and interact with customers across multiple channels from a single, unified platform. If you're excited about the intersection of human-to-machine communication and want t
Job Source: Siena AINuvolum
San Francisco, CA, United States
Nuvolum combines innovative, data-driven strategy with advanced execution to help our clients grow their business and brand. We bring new ideas to our clients across the United States, Canada, and Australia, allowing them to exceed their goals and set themselves apart from their competitors in a profound and demonstratively superior way. Our full-
Job Source: NuvolumSan Francisco, CA, United States
Overview
Klarity (YCombinator S18) uses Natural Language Processing to automate document review for Finance and Accounting teams. Klarity solves the problem of messy and incomplete data in systems like Salesforce and Netsuite. Our customers include companies like Okta, Cloudflare, OpenAI, and Coupa - they use Klarity to (1) save time, (2) increase compliance, and (3) ease the pain of contract review.
We have spent years working on our core NLP platform and found a product market fit by focusing on the Revenue Recognition use case. We're experiencing hypergrowth and raised an $18m Series A in Dec 2021. Our product straddles multiple domains - Enterprise software systems (CRM, ERP etc), advanced ML/NLP, Finance/Accounting compliance - making for a complex, multi-stakeholder lifecycle. If you're someone who thrives in this kind of complexity and excels at distilling multifaceted problems into solutions for customers, then you are just the person for the job!
Location : San Francisco (Open to Remote)
The Role
As a foundational member of the Customer Success team at Klarity, you will be responsible for the successful delivery of the Klarity platform and the ongoing growth and value realization for customers throughout their journey. You will play a key role in defining the playbook for GenAI transformation for our customers, and engage in deep cross-functional collaboration to evolve our processes, product, and customer engagement strategy.
We're experiencing hypergrowth and significantly exceeding revenue targets. Much of this growth is coming from Klarity's largest enterprise customers like Zoom, Zendesk, UIPath, 8x8 etc., so your role as a Customer Success Manager will be business critical in meeting this demand and delivering a best-in-class customer experience.
You will lead the implementation of Klarity with our customers to drive initial product value
You will partner cross-functionally on ongoing discovery of new use cases and translate customer needs into product solutions
You will define and evolve the Customer Success playbook for GenAI transformation for our customers
You will develop trusted advisor relationships with customers to ensure they are achieving value
You will engage in close collaboration with Product and Engineering teams representing the voice of the customer
You will partner with internal teams and customers ongoing to secure successful engagement, adoption, and growth
We are a team of builders, setting out to do something no one has ever done before, and we are looking for our next exceptional team member!
Requirements You have 5-10 years prior experience in Implementation, Sales/Success/Solution Engineering, or other customer-facing roles with Enterprise customers.
You have a strong track record of leading successful implementations of software/SaaS solutions of $200k+ Annual Contract Value.
You have the desire to be on the bleeding edge of Gen AI and be the first to develop the Enterprise Gen AI implementation and customer success playbooks.
You have the desire and ability to go deep into the weeds of complex enterprise workflows like RevRec, Billing and Order Management. You are familiar with the enterprise Finance stack: CRM, ERP, CLM.
You are comfortable with technical complexities and can own breaking down technical requirements into tasks that can be delegated to engineers.
You enjoy high-paced environments where you get to wear multiple hats, build processes, and consistently problem-solve.
You have a history of fostering strong relationships with customers and teammates, including senior-level executives.
You are tactful and poised under pressure.
You have an appetite to learn and have an ownership mentality - if you see something needs to be done, go do it
Email Alert for Customer Success Manager jobs in San Francisco, CA, United States
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