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Sysdyne Technologies
Stamford, CT, United States
Sysdyne Technologies is seeking a Customer Support Specialist to join the Support team. As a Customer Support Specialist, you will work within cross functional teams to resolve customer needs in a timely manner. You will actively listen, understand, troubleshoot, and communicate specific customer needs. This position can be based out of our Stamfor
Job Source: Sysdyne TechnologiesJobTarget - Demo
Stamford, CT, United States
JobTarget is looking for a customer service representative to join our team in our Stamford office. This person will drive customer satisfaction by fielding inquiries, addressing pain points and maintaining extensive product knowledge. The ideal candidate has a customer-first mindset and aims to deliver high-quality service in every customer inter
Job Source: JobTarget - DemoCuraleaf
Stamford, CT, United States
Curaleaf Holdings, Inc. (CSE: CURA) (OTCQX: CURLF) ("Curaleaf") is a leading international provider of consumer products in cannabis with a mission to enhance lives by cultivating, sharing and celebrating the power of the plant. As a high-growth cannabis company known for quality, expertise and reliability, the Company and its brands, including Cur
Job Source: CuraleafCEFALY Technology
Darien, CT, United States
CEFALY Technology is hiring a Customer Support Representative to join our Customer Service team to provide an excellent customer experience. This is a hybrid position based in Darien, CT. What you'll be doing: As the Customer Support Representative, you will directly contribute to the success of the organization by delivering a world-class custom
Job Source: CEFALY TechnologyRitchie Bros.
Norwalk, CT, United States
Job Description Under the direction of the Customer Service Manager, the Customer Support Representative: Adheres to the organization's Service Level Agreement by providing timely responses to incoming customer support tickets. These tickets range from basic to moderately complex application and browser related issues. Ensures a high level of cust
Job Source: Ritchie Bros.Goodway Technologies Corporation
Stamford, CT, United States
Job Description Job Description During its 55-year history Goodway Technologies employs a highly motivated workforce that develops and markets revolutionary industrial maintenance solutions to companies in the commercial HVAC, manufacturing, power generation, and other industrial applications all over the world. We are seeking a highly organized
Job Source: Goodway Technologies CorporationHomeServe USA
Norwalk, CT, United States
COMPANY OVERVIEW HomeServe USA Corp is a Great Place to Work, and while we’re biased, we’re not just saying that. We’re proud to have been certified as a Great place to Work the last four years. What does HomeServe USA Corp do and what makes it so great? Well, we’re glad you asked! We put people at the heart of everything we do. That’s priority n
Job Source: HomeServe USAEnumerate
Stamford, CT, United States
Job Description Job Description Enumerate is looking for a Customer Support Specialist to join our team! Are you someone who loves being the go-to for questions or needs of customers? Do you get excited about supporting a simple, expert, and powerful software solution? Our team handles email and phone-based tickets, all tracked in the suppo
Job Source: EnumerateNorwalk, CT, United States
Customer Support Manager(m/f/x)
Location: Sterling, VA
Introduction
Dedrone is the world’s most trusted smart airspace security company. Hundreds of commercial, government and military customers around the world rely on Dedrone’s comprehensive, command and control (C2) solution to protect against the persistent and escalating threat from drones while enabling “good” drones to fly. By leveraging AI/ML, Dedrone is the only solution that provides continuous, autonomous interrogation and verification of drones that enables both multi-sensor and multi-mitigation options onto a single fused 'pane-of-glass'. Whether on-premises / air-gapped or in the cloud, Dedrone customers can easily detect, track, identify, analyze, and mitigate drone threats.
Position
We are looking for a Customer Support Manager to provide leadership and guidance to our team worldwide. With your ability to troubleshoot, identify issues, and your excellent communication skills, you will lead and innovate to ensure Dedrone is offering the best level of service to the customer’s satisfaction. This role will report to our Global Leader of Customer Support.
Responsibilities
This leader will be responsible for building and managing this highly productive team, motivating leadership skills and will ultimately manage the growth of our service business
Evaluation of current processes, technology, and organizational skills to identify areas of improvement and opportunities for advancement
Promote collaboration and knowledge sharing among team members and across departments to streamline processes and resolve issues effectively
Develop a complete understanding of the Airspace Security Solutions by Dedrone
Take a lead role in 1st, 2nd and 3rd level support for all Dedrone products working with field engineers, sales, sales engineers and customers
Participate in the development of customer support objectives and ensure achievement of the metrics.
Qualifications
10 years relevant work experience in the field of technical customer support
Minimum 2 years of relevant work experience as a manager of technical customer support
Proficient in both spoken and written English (C1, C2)
Willing and able to travel when needed
Knowledge in Zendesk, and Salesforce
Understanding of cloud computing solutions
Basic knowledge about consumer UAV protocols and standards
We offer
At Dedrone, you can expect to work in a startup-like atmosphere, expect excitement as well as tasks that are diverse in nature. We’re a highly qualified, international team that’s passionate about what we do and where we want to go. Our corporate structure is flat, and we offer plenty of room for individual ideas to develop. We are quick in our decision-making and like to keep our processes lean. We also offer permanent positions from day one, flexible working hours, team events, free coffee, treats and much more.
Join our team of talented professionals and contribute to the advancement of cutting-edge and globally implemented airspace security solutions. If you are passionate about customer success and thrive in a collaborative environment, we would love to hear from you.
Dedrone is an equal opportunity employer. All applicants for this position will be considered for employment without regard to race, color, religion, national origin, veteran status, disability status, sex, sexual orientation, or gender identity (including m/f/x).
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Email Alert for Manager of Customer Support jobs in Norwalk, CT, United States
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