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Ritchie Bros.
Norwalk, CT, United States
Job Description Under the direction of the Customer Service Manager, the Customer Support Representative: Adheres to the organization's Service Level Agreement by providing timely responses to incoming customer support tickets. These tickets range from basic to moderately complex application and browser related issues. Ensures a high level of cust
Job Source: Ritchie Bros.ZEISS Group
city of white plains, NY, United States
About Us: How many companies can say they’ve been in business for over 177 years?! Here at ZEISS, we certainly can! As the pioneers of science, ZEISS handles the everchanging environments in a fast-paced world, meeting it with cutting edge of technologies and continuous advancements. ZEISS believes that innovation and technology are the key to a
Job Source: ZEISS GroupFlexJobs
Cove Neck
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Hartsdale
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Eastchester
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Locust Valley
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Glen Cove
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Sea Cliff
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Job Source: FlexJobsDarien, CT, United States
CEFALY Technology is hiring a Customer Support Representative to join our Customer Service team to provide an excellent customer experience. This is a hybrid position based in Darien, CT.
What you'll be doing:
As the Customer Support Representative, you will directly contribute to the success of the organization by delivering a world-class customer experience. This involves educating new customers, supporting existing customers, and contributing to on-going projects that aim to improve efficiency and the overall customer experience.
This is a dynamic, challenging, and rewarding role, and requires someone who can multitask and is a great communicator.
Responsibilities:
Answer incoming calls, emails, and chats from customers in a timely manner
Enter and track customer orders in our ERP NetSuite
Educate customers on product offerings
Partner with Quality and Regulatory to maintain high quality standards
Host private CEFALY Coach sessions with customers who need a more personalized learning experience
Identify opportunities for continuous improvement
Contribute to the success of company by assisting with other projects and tasks as assigned
Essential Qualifications:
2-3 years of customer service experience, preferably in a call center
Must be able to multitask
Strong interpersonal & communication skills
Positive attitude!
Beneficial Qualifications:
Prior ERP experience, preferably NetSuite
Experience in direct-to-consumer goods industry
About CEFALY Technology
Founded in 2008, CEFALY Technology is transforming the approach to migraine pain relief by offering a drug-free, non-invasive treatment option. Our mission — to solve the persistent problem of migraine through advanced therapeutic innovations.
Our proprietary device, the CEFALY DUAL, is an external Trigeminal Nerve Stimulator (eTNS) device, that works by sending tiny electrical impulses through a self-adhesive electrode placed on the forehead to stimulate the trigeminal nerve, reducing the frequency and intensity of migraine attacks.
In 2020, CEFALY DUAL became the first device of its kind available over-the-counter (OTC) in the United States. To date, CEFALY has treated over 2 billion migraines worldwide, and with OTC clearance, that number is poised for significant growth.
In 2023, CEFALY once again pushed the boundaries of innovation by launching CEFALY Connected, a Bluetooth-enabled device that pairs with the companion app CeCe, providing migraine sufferers with another migraine management tool.
Email Alert for Customer Support Representative jobs in Darien, CT, United States
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