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Forsta Inc
Stamford, CT, United States
**Technical Support Specialist** Stamford, Connecticut Minimum Experience **Entry-level** is the new brand for the merged businesses of and & and is a full-spectrum, Customer Experience and Research Technology solutions provider, servicing professional client enterprises directly. Our technology allows our clients to gather, analyze and share data
Job Source: Forsta IncAsterand
Westbury, NY, United States
SUMMARY Supports the user community by diagnosing and resolving network, workstation, and software problems. Represents the first point of contact with the IT department for prompt resolution of technical issues. Executes network and system administration task in support of the Information Technology department. Identifies and recommends initiativ
Job Source: AsterandCuraleaf
Stamford, CT, United States
Curaleaf Holdings, Inc. (CSE: CURA) (OTCQX: CURLF) ("Curaleaf") is a leading international provider of consumer products in cannabis with a mission to enhance lives by cultivating, sharing and celebrating the power of the plant. As a high-growth cannabis company known for quality, expertise and reliability, the Company and its brands, including Cur
Job Source: CuraleafJobTarget - Demo
Stamford, CT, United States
JobTarget is looking for a customer service representative to join our team in our Stamford office. This person will drive customer satisfaction by fielding inquiries, addressing pain points and maintaining extensive product knowledge. The ideal candidate has a customer-first mindset and aims to deliver high-quality service in every customer inter
Job Source: JobTarget - DemoSysdyne Technologies
Stamford, CT, United States
Sysdyne Technologies is seeking a Customer Support Specialist to join the Support team. As a Customer Support Specialist, you will work within cross functional teams to resolve customer needs in a timely manner. You will actively listen, understand, troubleshoot, and communicate specific customer needs. This position can be based out of our Stamfor
Job Source: Sysdyne TechnologiesTemPositions Group Of Companies
White Plains, NY, United States
Technical Support Specialist Description: White Plains, NY client seeking a Level 1-2 Tech Support Specialist for an immediate 3-4+ month temp/contract opportunity. Required skills include 1-2+ years MS Office 365 (Outlook, Word, XL, PowerPoint) application support experience, strong desktop hardware/break-fix skills and experience with Azure AD.
Job Source: TemPositions Group Of CompaniesMettler-Toledo
Norwalk, CT, United States
Our Opening and Your Responsibilities Summary: The role includes executing validation per MT established protocols for new and installed lab software systems, providing services for customer implementations in both regulated and non-regulated environments, working with pre-sales to build sales pipeline, coordinating validation activities, providi
Job Source: Mettler-ToledoAmentum
Westbury, NY, United States
Amentum, is a government services provider of strategic solutions to the defense, homeland security, and the Intelligence Community. Amentum provides intelligence analysis and security, training and education, and intelligence support strategy and policy support, intelligence and operations support, program management, and international business de
Job Source: AmentumStamford, CT, United States
Job Description Job Description During its 55-year history Goodway Technologies employs a highly motivated workforce that develops and markets revolutionary industrial maintenance solutions to companies in the commercial HVAC, manufacturing, power generation, and other industrial applications all over the world.
We are seeking a highly organized and technically adept individual to join our team as a Technical Customer Support Representative. In this role, you will be responsible for handling technical calls, providing troubleshooting assistance, managing Return Merchandise Authorizations (RMAs), and delivering exceptional customer service. The ideal candidate will possess strong organizational skills, phone experience, and mechanical-technical aptitude.
Responsibilities:
Technical Support:
Handle incoming technical support calls from customers.
Assist customers in troubleshooting issues related to our products.
Provide clear and concise instructions to customers for issue resolution.
RMA Management:
Process and manage Return Merchandise Authorizations (RMAs) efficiently.
Work closely with customers to facilitate the return process and ensure customer satisfaction.
Mechanical Technical Aptitude:
Possess a basic understanding of mechanical equipment functionality.
Demonstrate the ability to learn and comprehend the operation of various industrial equipment.
Any HVAC experience is a definite plus.
Customer Interaction:
Maintain a professional and positive demeanor during customer interactions.
Communicate effectively to ensure customer needs are met and issues are resolved promptly.
Organization:
Maintain accurate records of customer interactions, technical issues, and resolutions.
Utilize organizational skills to prioritize and manage workload effectively.
Team Collaboration:
Collaborate with other departments to gather information and resolve complex technical issues.
Provide feedback to improve product documentation and enhance customer support processes.
Requirements:
Previous experience in a phone-based customer support role.
Strong organizational skills with attention to detail.
Mechanical technical aptitude; willingness to learn and understand basic mechanical equipment.
HVAC experience is a plus but not required.
Excellent communication and interpersonal skills.
Ability to work in an office environment in Stamford, CT.
Compensation : Competitive salary plus quarterly bonuses based on performance.
Benefits: Goodway Technologies offers excellent benefits to full-time eligible employees including paid holidays, paid time off, paid sick leave, health, dental and vision insurance, long-term disability, life insurance, and 401 K plan. Employees stay updated through company meetings, and we enjoy our vibrant culture through team building and social events held throughout the year.
If you're a smart, experienced, team-oriented individual with a background of customer/sales support in a manufacturing industry, who seeks a challenge in an entrepreneurial environment, then apply for our Technical Customer Support Representative position today and take advantage of this fantastic opportunity to work with a leader in the industry.
Goodway Technologies is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees
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Email Alert for Customer Support Technical Specialist jobs in Stamford, CT, United States
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