Account Director

Philadelphia, PA, United States

POSITION TITLE: Account Director

DEPT/LOCATION: Philadelphia, PA

DIRECT REPORTING RELATIONSHIP: Regional Director of Operations

MAJOR FUNCTION:

The Account Director is accountable for the total performance of custodial services of the higher education campus account. This includes, but is not limited to, achieving/exceeding client expectations, managing budgets, maintaining and improving employee morale, retention and productivity, and reports directly to the Regional Director of Operations with additional reporting line into the Associate VP Operations for the region. In conjunction with the Regional Director and the AVP of Operations, this position will help develop and execute strategic direction and be accountable for implementation of a world class custodial operation delivering 5 Star Level of Excellence. This position is considered an advanced management position and will oversee, manage and direct all services such as custodial operations to include event support and subcontractor management.

Job Responsibilities:

• Support and manage all shifts management and supervisory team and developing standardized site management procedures, carry out all necessary training and provide support for site managers.

• Liaising with the client’s site team (facilities management team, vendors, various department heads), to ascertain deadlines, work requests, support and resource needs, VIP events, cost and quality objectives, and organize site resources and equipment accordingly.

• Have a clear understanding of the bid and contract documents.

• Have experience and understanding working with a non-unionized hourly workforce.

• Develop, track and manage a periodic cleaning schedule on an annual basis.

• Act as the community steward for the campus and engage frequently with key stakeholders for communication and alignment.

• Be a “change agent” and ability to demonstrate in transforming culture and program with employees.

• Working closely with the QA resources; develop, track, update and report on the site quality control and assurance system.

• Working closely with the Safety Management Department; develop, track, update and report on the enforcement of site safety procedures.

• Experience working with custodial inspection software reporting tools.

• Attending all required external and internal meetings.

• Provide all required internal and external site reports.

• Lead, develop and motivate the site teams to meet the common company and project goals.

• Share in the day-to-day responsibility for implementing the affirmative action program which includes, but is not limited to, responding to AA/EEO inquiries/investigations and participating in recruitment efforts.

• Planning, organizing and directing team members to ensure the highest degree of client satisfaction.

• Ensure compliance with health and safety standards and industry codes (e.g. OSHA) as well as all Federal, State and Local laws.

• Implement best practice processes to increase efficiency and manage contractor and vendor relationships.

• Manage and review service contracts to ensure facility management needs are being met.

• Plan and monitor appropriate custodial staffing levels.

• Determine and maintain the department work schedule.

• Ensure efficient utilization of custodial maintenance staff.

• Prepare and track custodial labor and expense budget.

• Monitor expenses and payments.

• Generate and present regular reports and reviews of facility-related budgets, finances, contracts, expenditures and purchases.

• Develop and implement cost reduction initiatives.

• Ensure proper security practices are being carried out at the facility.

Key Interactions:

• Engage with all leaders and stakeholders.

• Engage with all employees organizationally as needed.

• Engage with client and vendors.

Supervisory Responsibilities:

• Lead the operations team with a strategic focus on accuracy, compliance and excellence of service.

• Mentor and develop staff, emphasizing skills in management and customer service.

Requirements (Knowledge, Abilities, Skills, and Education and/or Experience:

• Diploma, Degree or Post Graduate qualification in Custodial Management, Facility Management, Project Management or other service related or hospitality related subject.

• Be fluent in Microsoft Office Word, Excel and Project, with an aptitude to learn any other required programs.

• Minimum of 3 to 6 years overall experience in custodial/facility site management.

• Working knowledge of principles and practices of project management.

• The ability to anticipate needs, change goals and direction quickly and multitask.

• Working knowledge of principles and practices of business administration and the ability to maintain a budget.

• Highly self-motivated with sound judgement as it relates to decision making skills and ability.

• Proven ability to efficiently and professionally interact will all levels of management, guests, associates, clientele both inside and outside of the organization.

• Strong organizational and interpersonal skills.

• Excellent written and verbal communication skills.

• Must be highly adaptable and flexible in working nights, weekends and holidays.

Working Conditions and/or Physical Requirements

• Operational site-based role.

• Ability to lift up to 45 pounds.

• Attention to detail, organization skills, and the ability to work in various physical positions, including standing, sitting, and walking.

About UG2:

At UG2, a leader in facility services, we are committed to innovation, excellence, and client satisfaction. We are committed to developing the strongest customer relationships and the highest service delivery benchmarks in the marketplace.

Founded in 2012, UG2 is privately held and headquartered in Boston, Massachusetts. We also have regional offices in Chicago, Washington, D.C., New York City, West Palm Beach, Los Angeles, Sunnyvale, and Dallas.

ADDITIONAL REQUIREMENTS:

UG2, LLC employees are expected to meet performance standards and adhere to company policies, rules, and procedures as outlined in the Employee Handbook or communicated by other means. This job description provides a general overview of the position's nature and responsibilities, which are subject to change, modification, and addition as required by management. Employees must follow supervisory instructions and may be asked to perform additional duties or engage in cross-training to ensure departmental efficiency. It's important to note that this job description does not constitute an employment contract between UG2, LLC and its employees.

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