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GP Strategies Training Ltd
Troy, MI, United States
GP Strategies Corporation is one of the world's leading talent transformation providers. By delivering award-winning learning and development solutions, we help organizations transform through their people and achieve meaningful change. GP Strategies has delivered our innovative consulting, learning services, and talent technology solutions to over
Job Source: GP Strategies Training LtdCollabera
Livonia, MI, United States
Description Home Search Jobs Job Description Help Desk Contract: Livonia , Michigan, US Salary: $28.00 Per Hour Job Code: 350643 End Date: 2024-07-13 Days Left: 7 days, 3 hours left Apply Position Details: Title: Help Desk Support Duration: 06 Months Location: Livonia, MI 48150 (Hybrid) Responsibilities: Monitor key metrics and develop
Job Source: CollaberaAvancez Assembly
Auburn Hills, MI, United States
Do you want to work at an organization that is people focused, service minded and results oriented, that offers their customers creative problem solving, progressive solutions, and improved outcome? Then Android Industries may be the place for you. We are committed to a culture of excellence, with a focus on best practices and continuous improvemen
Job Source: Avancez AssemblyCamaco
Farmington HIlls, MI, United States
Support all aspects and functions involved in Information Technology throughout the Division. Essential Duties and Responsibilities Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Answers and tracks incoming requests for technology assistance, including assistance for PC hardware
Job Source: CamacoWayne State
Detroit, MI, United States
Help Desk Analyst I Wayne State University is searching for an experienced Help Desk Analyst I at its Detroit campus location. Wayne State is a premier, public, urban research university located in the heart of Detroit, Michigan where students from all backgrounds are offered a rich, high-quality education. Our deep-rooted commitment to excelle
Job Source: Wayne StateArab Community Center for Economic and Social Serv
Dearborn, MI, United States
Help Desk Technician Department: Information Technology Location: Dearborn, MI START YOUR APPLICATION (https://apply.hrmdirect.com/resumedirect/ApplyOnline/Apply.aspx?req_id=3086590&source=3086590-CJB-0) Job Title: Help Desk Technician Job Status: Full-time Job Summary: Under limited supervision, the Help Desk Technician uses skills gained th
Job Source: Arab Community Center for Economic and Social ServACCESS (MI)
Dearborn, MI, United States
Job Title: Help Desk Technician Job Status: Full-time Job Summary: Under limited supervision, the Help Desk Technician uses skills gained through training and experience to provide direct end-user support to resolve any technical issues encountered. Assists users in resolving IT related problems through discussion and diagnosis and takes the nec
Job Source: ACCESS (MI)Evantage
Troy, MI, United States
Orlans Group is seeking a Helpdesk Support Analyst to join our dynamic and growing law firm and real property focused companies. Orlans companies offer sophisticated products and services through highly efficient processes, innovative technology, and skilled team members. We strive to hire forward-thinking candidates that share our firm’s values an
Job Source: EvantageFarmington HIlls, MI, United States
Do you excel at customer communication and satisfaction? If yes, LSPedia has an amazing opportunity for you!
About Us
LSPedia is a global software (SaaS) leader at the forefront of traceability, compliance, and supply chain solutions, dedicated to empowering the pharmaceutical, healthcare, and food industries. As a distinguished Top 50 Michigan Company and recognized on INC's list of the fastest-growing companies in America, LSPedia stands as a beacon of innovation and excellence. Our cutting-edge software solutions have earned the trust of major players in the pharmaceutical and healthcare sectors, including esteemed organizations such as the U.S. Department of Veterans Affairs, Cencora, Cardinal Health, Walmart, Rite Aid, and thousands more. We take pride in our commitment to delivering unparalleled traceability and compliance solutions that redefine industry standards.
About the Opportunity
The Help Desk Specialist is responsible for efficiently managing support tickets, maintaining our Support Knowledge base, and ensuring timely resolution of issues in line with service level agreements (SLAs). The ideal candidate will be a highly motivated individual who possesses a proactive attitude and is dedicated to delivering exceptional support services. The person should exhibit a deep understanding of IT tools, excel in troubleshooting and problem-solving, and demonstrate a commitment to exceeding customer expectations.
Key Responsibilities:
Efficiently triage, assign, advance, update, resolve, and close support tickets.
Consistently meet or exceed SLAs (service level agreements) to ensure swift and effective issue resolution.
Maintain transparent and proactive communication with stakeholders throughout the ticket lifecycle.
Actively update and maintain the Support Knowledge base to ensure clarity and comprehensiveness.
Contribute to the continuous improvement of support processes and documentation.
Focus on enhancing both customer and organizational success through delivering solutions that improve overall experience.
Collaborate with team members to share knowledge and enhance service quality.
Serve as a subject matter expert or rapidly acquire expertise, showcasing a deep understanding of the technical landscape.
About You Proven experience in IT support or a related field.
Certifications in ITIL, CompTIA, or other relevant frameworks preferred.
Strong problem-solving skills and the ability to manage multiple tasks effectively.
Excellent verbal and written communication skills.
Experience with various IT applications and software.
Adept at quickly absorbing and implementing new concepts and technologies.
Strong work ethic and sense of accountability.
Able to work independently while also being a collaborative team player.
Curious, creative, and possess effective research skills.
Excellent interpersonal and relationship-building skills.
The ability to thrive and meet goals in a fast-paced, deadline-driven environment.
Email Alert for Help Desk Specialist jobs in Farmington HIlls, MI, United States
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