Email Alert for
ⓘ There was an unexpected error processing your request.
Please refresh the page and try again.
If the problem persists, please contact us with your issue.
You can always manage your preferences and update your interests to ensure you receive the most relevant opportunities.
Get ready to discover your next great opportunity.
Amy Cell LLC
Farmington HIlls, MI, United States
Do you excel at customer communication and satisfaction? If yes, LSPedia has an amazing opportunity for you! About Us LSPedia is a global software (SaaS) leader at the forefront of traceability, compliance, and supply chain solutions, dedicated to empowering the pharmaceutical, healthcare, and food industries. As a distinguished Top 50 Michigan C
Job Source: Amy Cell LLCCollabera
Livonia, MI, United States
Description Home Search Jobs Job Description Help Desk Contract: Livonia , Michigan, US Salary: $28.00 Per Hour Job Code: 350643 End Date: 2024-07-13 Days Left: 7 days, 3 hours left Apply Position Details: Title: Help Desk Support Duration: 06 Months Location: Livonia, MI 48150 (Hybrid) Responsibilities: Monitor key metrics and develop
Job Source: CollaberaAvancez Assembly
Auburn Hills, MI, United States
Do you want to work at an organization that is people focused, service minded and results oriented, that offers their customers creative problem solving, progressive solutions, and improved outcome? Then Android Industries may be the place for you. We are committed to a culture of excellence, with a focus on best practices and continuous improvemen
Job Source: Avancez AssemblyCamaco
Farmington HIlls, MI, United States
Support all aspects and functions involved in Information Technology throughout the Division. Essential Duties and Responsibilities Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Answers and tracks incoming requests for technology assistance, including assistance for PC hardware
Job Source: CamacoWayne State
Detroit, MI, United States
Help Desk Analyst I Wayne State University is searching for an experienced Help Desk Analyst I at its Detroit campus location. Wayne State is a premier, public, urban research university located in the heart of Detroit, Michigan where students from all backgrounds are offered a rich, high-quality education. Our deep-rooted commitment to excelle
Job Source: Wayne StateArab Community Center for Economic and Social Serv
Dearborn, MI, United States
Help Desk Technician Department: Information Technology Location: Dearborn, MI START YOUR APPLICATION (https://apply.hrmdirect.com/resumedirect/ApplyOnline/Apply.aspx?req_id=3086590&source=3086590-CJB-0) Job Title: Help Desk Technician Job Status: Full-time Job Summary: Under limited supervision, the Help Desk Technician uses skills gained th
Job Source: Arab Community Center for Economic and Social ServACCESS (MI)
Dearborn, MI, United States
Job Title: Help Desk Technician Job Status: Full-time Job Summary: Under limited supervision, the Help Desk Technician uses skills gained through training and experience to provide direct end-user support to resolve any technical issues encountered. Assists users in resolving IT related problems through discussion and diagnosis and takes the nec
Job Source: ACCESS (MI)Evantage
Troy, MI, United States
Orlans Group is seeking a Helpdesk Support Analyst to join our dynamic and growing law firm and real property focused companies. Orlans companies offer sophisticated products and services through highly efficient processes, innovative technology, and skilled team members. We strive to hire forward-thinking candidates that share our firm’s values an
Job Source: EvantageTroy, MI, United States
GP Strategies Corporation is one of the world's leading talent transformation providers. By delivering award-winning learning and development solutions, we help organizations transform through their people and achieve meaningful change. GP Strategies has delivered our innovative consulting, learning services, and talent technology solutions to over 6,000 organizations globally.
From our global experience working across thousands of projects and initiatives over the past 55 years, we've learned that relationships, business, work, innovation, strategy, and transformation are all about people. And, to put it simply, GP Strategies is about our people - an extensive global network of learning experts. Additional information can be found at www.gpstrategies.com.
Job Summary
TIER 1 HELP DESK SPECIALIST
SUMMARY: As a remote (work from home) Tier 1 Help Desk Specialist, your role is crucial in providing exceptional customer support to government employees completing training. Your critical thinking skills will be instrumental in identifying and resolving issues within specified service-level metrics. This position may include light troubleshooting PC software, network, and possibly hardware questions and problems.
ESSENTIAL DUTIES AND RESPONSIBILITIES include but are not limited to:
Provide multi-level support for incoming requests primarily by phone and email.
Allow users to fully state their inquiries and interview them for further information to identify root issues, research, and provide solutions.
Respond to all requests within defined agency service level agreements.
Logs detailed but concise descriptions of inquiries into our ticket system (a digital issue tracking and resolution platform) and manages them to closure.
Maintaining professional interactions with clients, colleagues, LMS administrators, and developers.
Maintains client and user confidentiality about the information being processed, stored, or accessed within each agency.
Other duties as assigned.
Non-Negotiable Requirements:
· Excellent communication and documentation skills to respond to calls and emails.
· Work as a team member to meet the overall Tier 1 helpdesk goals.
· Have access to a quiet, distraction-free workspace during shifts.
· Willing to cover colleague's shifts on short notice absences and during scheduled vacations.
· The candidate must be willing to provide the necessary information to participate and pass all standard government agency background checks, which typically include criminal record and employment history checks.
Minimum Education and Experience:
High School Diploma or equivalent and 3 yrs relevant experience
OR - Associate's degree in computer science or a related field and 1 yr relevant experience
With more than 4000 employees in over 30 countries, diversity at GP Strategies is second nature! Beyond our locations, our culture focuses on performance and revolves around respect, fairness, and working collaboratively to achieve our goals. We support our People, no matter who they are or where they are from, because we all have valuable and unique perspectives and approaches. That's how great ideas are born, which enable us to work smarter.
GP Strategies is committed and proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy, childbirth and related conditions, sexual orientation, and gender identity), national origin, age, veteran status, disability, or any other federally protected class.
#LI-JM1
#LI-REMOTE
Email Alert for Help Desk Specialist jobs in Troy, MI, United States
ⓘ There was an unexpected error processing your request.
Please refresh the page and try again.
If the problem persists, please contact us with your issue.
You can always manage your preferences and update your interests to ensure you receive the most relevant opportunities.
Get ready to discover your next great opportunity.