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ACCESS (MI)
Dearborn, MI, United States
Job Title: Help Desk Technician Job Status: Full-time Job Summary: Under limited supervision, the Help Desk Technician uses skills gained through training and experience to provide direct end-user support to resolve any technical issues encountered. Assists users in resolving IT related problems through discussion and diagnosis and takes the nec
Job Source: ACCESS (MI)Leader Communications
Warren, MI, United States
Position Summary The Help Desk Technician III will ensure all requests and tickets are prioritized, addressed, and resolved within the required timelines. Individuals must be able to attain and maintain a valid US Government Secret security clearance to be retained in the position. Duties & Responsibilities Monitor and manage tickets and reques
Job Source: Leader CommunicationsLeader Communications Inc.
Warren
Position Summary The Help Desk Technician III will ensure all requests and tickets are prioritized, addressed, and resolved within the required timelines. Individuals must be able to attain and maintain a valid US Government Secret security clearance to be retained in the position. Duties & Responsibilities + Monitor and manage tickets and requests
Job Source: Leader Communications Inc.Collabera
Livonia, MI, United States
Description Home Search Jobs Job Description Help Desk Contract: Livonia , Michigan, US Salary: $28.00 Per Hour Job Code: 350643 End Date: 2024-07-13 Days Left: 10 days, 3 hours left Apply Position Details: Title: Help Desk Support Duration: 06 Months Location: Livonia, MI 48150 (Hybrid) Responsibilities: Monitor key metrics and develop
Job Source: CollaberaCamaco
Farmington HIlls, MI, United States
Support all aspects and functions involved in Information Technology throughout the Division. Essential Duties and Responsibilities Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Answers and tracks incoming requests for technology assistance, including assistance for PC hardware
Job Source: CamacoWayne State
Detroit, MI, United States
Help Desk Analyst I Wayne State University is searching for an experienced Help Desk Analyst I at its Detroit campus location. Wayne State is a premier, public, urban research university located in the heart of Detroit, Michigan where students from all backgrounds are offered a rich, high-quality education. Our deep-rooted commitment to excelle
Job Source: Wayne StateGP Strategies Training Ltd
Troy, MI, United States
GP Strategies Corporation is one of the world's leading talent transformation providers. By delivering award-winning learning and development solutions, we help organizations transform through their people and achieve meaningful change. GP Strategies has delivered our innovative consulting, learning services, and talent technology solutions to over
Job Source: GP Strategies Training LtdArab Community Center for Economic and Social Serv
Dearborn
Help Desk Technician Department: Information Technology Location: Dearborn, MI START YOUR APPLICATION (rmdirect.com/resumedirect/ApplyOnline/Apply.aspx?req\_id=3086590&source=3086590-CJB-0) Job Title: Help Desk Technician Job Status: Full-time Job Summary: Under limited supervision, the Help Desk Technician uses skills gained through training and e
Job Source: Arab Community Center for Economic and Social ServDearborn, MI, United States
Help Desk Technician
Department: Information Technology
Location: Dearborn, MI
START YOUR APPLICATION (https://apply.hrmdirect.com/resumedirect/ApplyOnline/Apply.aspx?req_id=3086590&source=3086590-CJB-0)
Job Title: Help Desk Technician
Job Status: Full-time
Job Summary: Under limited supervision, the Help Desk Technician uses skills gained through training and experience to provide direct end-user support to resolve any technical issues encountered. Assists users in resolving IT related problems through discussion and diagnosis and takes the necessary steps to remedy the problem. Serves as first level of support and escalates problems requiring specialized intervention to a higher level.
Essential Duties and Responsibilities:
Monitor IT support queues from customers in need of IT technical support and keep open tickets to a minimum
Troubleshoot endpoints such as: printers, fax machines, telephones, mobile devices, traditional and non-traditional workstations
Replenish printer consumables as required
Monitor PC equipment flow within facility so PC equipment is re-utilized
Provide support, installation of hardware/software and recommendations on PC platform
Set-up and operate various audio/visual related technologies for organization-s events
Discuss with users the best practices for PC maintenance and performance
Run cable to facilitate the addition of network drops
Provide tutorials to end-users in need of assistance in regard to applications supported by the organization
Maintain currency in IT technical support techniques
Operate standard office equipment and use required software applications
Perform other duties and responsibilities as assigned
Knowledge, Skills and Abilities:
Knowledge of:
Windows 10 OS and Microsoft Office required
Presentation and event hardware, including, but not limited to: projectors, wired and wireless microphones, and audio mixers is desirable.
Skill in:
Troubleshooting computer hardware and software related issues
Using and troubleshooting issues with print/copy hardware, projectors, and audio/visual related hardware
Operating standard office equipment and using required software applications for program area and other applications, including Microsoft Office
Ability to:
Partner with other functional areas to accomplish objectives
Gather information, identify linkages and trends and apply findings to assignments
Interpret and apply policies and identify and recommend changes as appropriate
Organize and prioritize multiple tasks and meet deadlines
Communicate effectively, both orally and in writing
Work independently as well as collaboratively within a team environment
Provide a high level of customer service
Establish and maintain effective working relationships at all levels of the organization
Educational/Previous Experience Requirements:
Minimum Degree Required:
Associate degree or 60 credit hours from an accredited university/college
Required Disciplines:
Information Technology or a related field
~and~
At least two years working experience in a corporate environment or any equivalent combination of experience, education and/or training approved by Human Resources
Licenses/Certifications:
Licenses/Certifications Required at Date of Hire:
None
Working Conditions:
Hours: Normal business hours, some additional hours may be required
Travel Required: Local travel, up to 60%
Working Environment: Climate controlled office
START YOUR APPLICATION (https://apply.hrmdirect.com/resumedirect/ApplyOnline/Apply.aspx?req_id=3086590&source=3086590-CJB-0)
Email Alert for Help Desk Technician jobs in Dearborn, MI, United States
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