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Local Firm Hiring!
Philadelphia, PA, United States
Empire Management Group is an outsourced marketing agency looking for a full-time Entry Level Customer Support Representative to join our Philadelphia office on a permanent basis. You will work with our Marketing Associates and various product specialists, as well as mid-office and operations teams, to deliver a seamless and integrated experi
Job Source: Local Firm Hiring!TaskRabbit
Philadelphia, PA, United States
About the Role We are seeking a Customer Support Representative who will focus on handling partner and customer queries while ensuring a one-touch resolution experience. This role involves monitoring daily deliveries from fulfillment to completion and providing assistance to our users along the way. You will report to the Senior Supervisor, Partner
Job Source: TaskRabbitTherapyNotes
Horsham, PA, United States
About TherapyNotes TherapyNotes is a national leader in behavioral health Practice Management and Electronic Health Records (EHR) software. Our software-as-a-service (SaaS) solution is at the forefront of innovation, seamlessly integrating patient scheduling, medical records, billing, and electronic claims to revolutionize how mental health profess
Job Source: TherapyNotesHolman Inc
Maple Shade, NJ, United States
Holman is a family-owned, global automotive services organization anchored by our deeply rooted core values and principles that have enabled us to continue Driving What's Right throughout the last century. Our teams deliver the Holman Experience by treating our customers and each other as we would like to be treated, and creating positive, rewardin
Job Source: Holman IncRSP Events
Philadelphia, PA, United States
We are seeking a Retail Customer Service Representative to help take our client's retail marketing and advertising campaigns to the next level. The role will be an integral part of our event marketing and promotions team in order to help raise awareness for assigned brands. Want to make a positive impact on the event marketing industry? We are chan
Job Source: RSP EventsAutoFi
Philadelphia, PA, United States
**Customer Support Representative (Remote)** Philadelphia, PA / Customer Support / Full Time **About AutoFi:** Founded in 2015, AutoFi is an e-commerce software platform that connects an auto dealers customers to a network of lenders, allowing car buyers to purchase and finance a car entirely online. Our mission is to become the industry standard c
Job Source: AutoFiRPI Philadelphia
Cherry Hill, NJ, United States
Rocksteady Promotions delivers the industry's most innovative and unforgettable client experience. We bring together products and solutions to enable businesses to build, operate, and grow their brand. We are eagerly searching for a driven and eager individual to step into our Client Support Representative role to help us achieve our lofty goals. T
Job Source: RPI PhiladelphiaRPI Philadelphia
Chester, PA, United States
Rocksteady Promotions delivers the industry's most innovative and unforgettable client experience. We bring together products and solutions to enable businesses to build, operate, and grow their brand. We are eagerly searching for a driven and eager individual to step into our Client Support Representative role to help us achieve our lofty goals. T
Job Source: RPI PhiladelphiaPhiladelphia, PA, United States
Repisodic provides the leading hospital discharge automation platform to health systems across the US. We help health system care management teams Plan, Engage and Place patients in post-hospital care upon discharge from a hospital visit.
About the Customer Service Representative Position
We are looking for a motivated and customer-focused individual to join our customer support team. As a Customer Support Representative, you will play a critical role in ensuring our users have an amazing experience using our digital health products and services. You will be the first point of contact for our customers, providing them with assistance, resolving inquiries, and delivering exceptional support.
The primary customers that you will be interacting with are hospital case managers, social workers, and all levels of employees at post-acute care organizations. You will deliver a best-in-class client experience while collaborating with cross functional teams to enhance customer engagement and satisfaction, ultimately helping to drive organizational performance and growth.
Your goal will be to ensure exceptional service standards and sustain high customer satisfaction.
Customer Service Representative Responsibilities
Respond to and resolve incoming customer support tickets in a timely and professional manner - via email and phone.
Reach out to post-acute care organizations to verify their information related to customer support tickets as well as ongoing company projects.
Identify and evaluate customers’ needs to deliver satisfaction
Build sustainable relationships of trust through open and interactive discussion
Provide accurate, valid and comprehensive information by using the right methods/tools
Reach personal/customer service team sales targets and call handling quotas
Manage complaints, provide proper solutions and options within the time limits; follow up to secure resolution
Keep records of customer interactions, process customer accounts, and file documents
Follow communication procedures, guidelines, and policies
Go the extra mile to engage customers
Help build a best-in-class business and contribute to a great team.
Customer Service Representative Requirements
The ideal candidate will possess a strong work ethic and be curious, consultative, intelligent, well-organized, articulate, and excited about working in a fast-paced start-up environment.
Bachelor's degree
2 years minimum experience customer support experience or experience as a client service representative
Track record of not just reaching, but exceeding quota requirements
Strong communication skills by phone or email, and active listening capabilities
Experience with CRM systems and practices like Salesforce and Zendesk
Customer orientation and capacity to adapt/respond to different types of characters
Exceptional communication and presentation skills
Ability to multi-task, prioritize, and control time effectively
Why Repisodic
We are a passionate team of innovators and disruptors driven to improve the US healthcare system. The experience of working at a high growth startup company gives our employees the ability to move fast, adapt and thrive in a dynamic environment where they can have impact from day one. You will get to roll up your sleeves to create true value in work across roles and departments to achieve company goals. This is a high-impact, high-visibility role that will be a key driver of company success and growth in the short and long term.
Benefits
Competitive benefits (healthcare, 401(K) match
Hybrid work model - 2 days/week in-person at our office located in University City, Philadelphia
Stock options at a well-funded company on a fast growth track
Generous PTO
An experienced team who will support and work beside you to accomplish your goals
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Email Alert for Customer Support Representative jobs in Philadelphia, PA, United States
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