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Local Firm Hiring!
Philadelphia, PA, United States
Empire Management Group is an outsourced marketing agency looking for a full-time Entry Level Customer Support Representative to join our Philadelphia office on a permanent basis. You will work with our Marketing Associates and various product specialists, as well as mid-office and operations teams, to deliver a seamless and integrated experi
Job Source: Local Firm Hiring!TherapyNotes
Horsham, PA, United States
About TherapyNotes TherapyNotes is a national leader in behavioral health Practice Management and Electronic Health Records (EHR) software. Our software-as-a-service (SaaS) solution is at the forefront of innovation, seamlessly integrating patient scheduling, medical records, billing, and electronic claims to revolutionize how mental health profess
Job Source: TherapyNotesRepisodic
Philadelphia, PA, United States
Repisodic provides the leading hospital discharge automation platform to health systems across the US. We help health system care management teams Plan, Engage and Place patients in post-hospital care upon discharge from a hospital visit. About the Customer Service Representative Position We are looking for a motivated and customer-focused individu
Job Source: RepisodicHolman Inc
Maple Shade, NJ, United States
Holman is a family-owned, global automotive services organization anchored by our deeply rooted core values and principles that have enabled us to continue Driving What's Right throughout the last century. Our teams deliver the Holman Experience by treating our customers and each other as we would like to be treated, and creating positive, rewardin
Job Source: Holman IncRSP Events
Philadelphia, PA, United States
We are seeking a Retail Customer Service Representative to help take our client's retail marketing and advertising campaigns to the next level. The role will be an integral part of our event marketing and promotions team in order to help raise awareness for assigned brands. Want to make a positive impact on the event marketing industry? We are chan
Job Source: RSP EventsAutoFi
Philadelphia, PA, United States
**Customer Support Representative (Remote)** Philadelphia, PA / Customer Support / Full Time **About AutoFi:** Founded in 2015, AutoFi is an e-commerce software platform that connects an auto dealers customers to a network of lenders, allowing car buyers to purchase and finance a car entirely online. Our mission is to become the industry standard c
Job Source: AutoFiRPI Philadelphia
Cherry Hill, NJ, United States
Rocksteady Promotions delivers the industry's most innovative and unforgettable client experience. We bring together products and solutions to enable businesses to build, operate, and grow their brand. We are eagerly searching for a driven and eager individual to step into our Client Support Representative role to help us achieve our lofty goals. T
Job Source: RPI PhiladelphiaRPI Philadelphia
Chester, PA, United States
Rocksteady Promotions delivers the industry's most innovative and unforgettable client experience. We bring together products and solutions to enable businesses to build, operate, and grow their brand. We are eagerly searching for a driven and eager individual to step into our Client Support Representative role to help us achieve our lofty goals. T
Job Source: RPI PhiladelphiaPhiladelphia, PA, United States
About the Role
We are seeking a Customer Support Representative who will focus on handling partner and customer queries while ensuring a one-touch resolution experience. This role involves monitoring daily deliveries from fulfillment to completion and providing assistance to our users along the way. You will report to the Senior Supervisor, Partner Operations and work closely with other team members to maintain high standards of service.
The ideal candidate has a minimum of 2 years of customer service experience, particularly in handling complex customer interactions. You should be tech-savvy, adaptable, and passionate about delivering exceptional service in a fast-paced environment.
What You'll Work On:
Assist users in their entire experience.
Efficiently address and solve user issues primarily via live channels (email, phone) while maintaining and exceeding KPIs.
Build connections and trust with our users, aiming for a first-time resolution.
Monitor daily deliveries, anticipate potential risks, and ensure on-time delivery and exceptional service.
Proactively solve issues using your knowledge and experience to make informed decisions.
Identify trends and provide constructive feedback to other teams as necessary.
Champion our partners and customers by identifying their needs and advocating for continuous improvement.
Your Areas Of Expertise:
Minimum 2 years of customer service experience, including handling complex customer interactions.
Experience with CRM tools. (We use Zendesk)
Experience with TMS (Transportation Management Systems)
Excellent typing skills and the ability to navigate online tools and systems.
Strong written and verbal communication skills with a command of grammar and spelling.
Reliable and punctual with excellent time management skills.
Adaptability and a love for change in a fast-paced environment.
Bilingual in English and Spanish is strongly preferred.
Available full-time (40 hours / week): We run a 7 day a week business so weekend availability is a must
Compensation & Benefits:
At Taskrabbit, our approach to compensation is designed to be competitive, transparent and equitable. total compensation consists of base hourly rate + bonus + benefits + perks.
The hourly pay for this position is $21.50/hour. This range is representative of base pay only, and does not include any other total cash compensation amounts, such as company bonus or benefits. Final offer amounts may vary from the amounts listed above, and will be determined by factors including, but not limited to, relevant experience, qualifications, geography, and level.
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Email Alert for Customer Support Representative jobs in Philadelphia, PA, United States
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