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Job Source: Local Firm Hiring!TaskRabbit
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Job Source: TaskRabbitRepisodic
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Job Source: RepisodicHolman Inc
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Holman is a family-owned, global automotive services organization anchored by our deeply rooted core values and principles that have enabled us to continue Driving What's Right throughout the last century. Our teams deliver the Holman Experience by treating our customers and each other as we would like to be treated, and creating positive, rewardin
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Job Source: RSP EventsAutoFi
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**Customer Support Representative (Remote)** Philadelphia, PA / Customer Support / Full Time **About AutoFi:** Founded in 2015, AutoFi is an e-commerce software platform that connects an auto dealers customers to a network of lenders, allowing car buyers to purchase and finance a car entirely online. Our mission is to become the industry standard c
Job Source: AutoFiRPI Philadelphia
Philadelphia, PA, United States
Rocksteady Promotions delivers the industry's most innovative and unforgettable client experience. We bring together products and solutions to enable businesses to build, operate, and grow their brand. We are eagerly searching for a driven and eager individual to step into our Client Support Representative role to help us achieve our lofty goals. T
Job Source: RPI PhiladelphiaRPI Philadelphia
Philadelphia, PA, United States
Rocksteady Promotions delivers the industry's most innovative and unforgettable client experience. We bring together products and solutions to enable businesses to build, operate, and grow their brand. We are eagerly searching for a driven and eager individual to step into our Client Support Representative role to help us achieve our lofty goals. T
Job Source: RPI PhiladelphiaHorsham, PA, United States
About TherapyNotes
TherapyNotes is a national leader in behavioral health Practice Management and Electronic Health Records (EHR) software. Our software-as-a-service (SaaS) solution is at the forefront of innovation, seamlessly integrating patient scheduling, medical records, billing, and electronic claims to revolutionize how mental health professionals manage their practices.
At TherapyNotes, we are a growing team of passionate and talented individuals. Our team thrives on collaboration and innovation, continually pushing the boundaries of what EHR software can do. We pride ourselves on our ability to adapt to the ever-evolving landscape of healthcare and technology, staying at the forefront of industry trends.
We believe in pushing each other to learn and solve complex problems, fostering an environment where your skills and expertise will flourish. Together, we are shaping the future of behavioral health software, making it easier for clinicians to provide the best possible care to their patients.
If you are passionate about technology, mental health, and making a difference, TherapyNotes is the place where you can realize your potential.
Position Description
As a Customer Success Representative at TherapyNotes, you will join a team of dedicated software support representatives to help our prospective and current customers manage their TherapyNotes accounts. You will guide psychologists, therapists, counselors, social workers, psychiatrists, and practice administrators through account set-up, complex support requests, and other challenges they may face with the TherapyNotes software. This is an inside customer support position within our corporate office.
This role is an exciting, fast paced opportunity that involves daily interaction with customers as well as the entire TherapyNotes business team. Our growing team is located remotely and on-site at our 30,000 square foot corporate headquarters in Horsham, PA.
Responsibilities
Technical and Business Software Training - Train customers on how to properly navigate and use the TherapyNotes software, educate customers about core software features, and help answer complex questions and support calls about specific TherapyNotes functions
Inbound Call and Email Support - Monitor a high volume of support requests and provide support assistance to behavioral health professionals, practice administrators, medical billers and patient appointment schedulers
Customer Support Documentation - Maintain call and email database by logging support ticket information in multichannel customer support / help desk software applications
Be Accurate and Maintain High Standards - Maintain high standards, attention to detail, accuracy and completeness
Become Knowledgeable - Maintain strong knowledge and a thorough understanding of TherapyNotes features and value adds
Requirements
Customer Service Experience
Flexible work hours required including limited nights and weekends
Tech savvy: excellent computer and technical problem solving skills
Experience working in a software support, call center, training or inside sales environment is a plus
Experience with multichannel customer support / help desk software is a plus
Excellent verbal and written communication skills
Effectively exchange information via telephone, email, and instant messaging platforms
Ability to exercise composure when operating under stressful situations
Excellent time management skills
Team player that carries their weight, has a willingness to grow and strives for excellence
Interest in working in an entrepreneurial, small to mid-sized business environment
Benefits
Competitive salary - $50,000/year
Over time opportunities available
Employer provided medical, dental, vision, life, and disability insurance.
Retirement plan with company contribution
Annual company profit sharing and bonus
Personal development/training budget
Open, collaborative work environment
Extensive 2-week onboarding plan
Comprehensive mentorship program
Company provided refreshments and occasional lunches
TherapyNotes, LLC is an Equal Employment Opportunity Employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status. All candidates whom have been given a conditional offer of employment with TherapyNotes, LLC must also undergo a criminal background check.
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6/5/2024
Email Alert for Customer Support Representative jobs in Horsham, PA, United States
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