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Local Firm Hiring!
Philadelphia, PA, United States
Empire Management Group is an outsourced marketing agency looking for a full-time Entry Level Customer Support Representative to join our Philadelphia office on a permanent basis. You will work with our Marketing Associates and various product specialists, as well as mid-office and operations teams, to deliver a seamless and integrated experi
Job Source: Local Firm Hiring!TaskRabbit
Philadelphia, PA, United States
About the Role We are seeking a Customer Support Representative who will focus on handling partner and customer queries while ensuring a one-touch resolution experience. This role involves monitoring daily deliveries from fulfillment to completion and providing assistance to our users along the way. You will report to the Senior Supervisor, Partner
Job Source: TaskRabbitRepisodic
Philadelphia, PA, United States
Repisodic provides the leading hospital discharge automation platform to health systems across the US. We help health system care management teams Plan, Engage and Place patients in post-hospital care upon discharge from a hospital visit. About the Customer Service Representative Position We are looking for a motivated and customer-focused individu
Job Source: RepisodicTherapyNotes
Horsham, PA, United States
About TherapyNotes TherapyNotes is a national leader in behavioral health Practice Management and Electronic Health Records (EHR) software. Our software-as-a-service (SaaS) solution is at the forefront of innovation, seamlessly integrating patient scheduling, medical records, billing, and electronic claims to revolutionize how mental health profess
Job Source: TherapyNotesHolman Inc
Maple Shade, NJ, United States
Holman is a family-owned, global automotive services organization anchored by our deeply rooted core values and principles that have enabled us to continue Driving What's Right throughout the last century. Our teams deliver the Holman Experience by treating our customers and each other as we would like to be treated, and creating positive, rewardin
Job Source: Holman IncRSP Events
Philadelphia, PA, United States
We are seeking a Retail Customer Service Representative to help take our client's retail marketing and advertising campaigns to the next level. The role will be an integral part of our event marketing and promotions team in order to help raise awareness for assigned brands. Want to make a positive impact on the event marketing industry? We are chan
Job Source: RSP EventsRPI Philadelphia
Philadelphia, PA, United States
Rocksteady Promotions delivers the industry's most innovative and unforgettable client experience. We bring together products and solutions to enable businesses to build, operate, and grow their brand. We are eagerly searching for a driven and eager individual to step into our Client Support Representative role to help us achieve our lofty goals. T
Job Source: RPI PhiladelphiaRPI Philadelphia
Philadelphia, PA, United States
Rocksteady Promotions delivers the industry's most innovative and unforgettable client experience. We bring together products and solutions to enable businesses to build, operate, and grow their brand. We are eagerly searching for a driven and eager individual to step into our Client Support Representative role to help us achieve our lofty goals. T
Job Source: RPI PhiladelphiaPhiladelphia, PA, United States
**Customer Support Representative (Remote)**
Philadelphia, PA / Customer Support / Full Time **About AutoFi:** Founded in 2015, AutoFi is an e-commerce software platform that connects an auto dealers customers to a network of lenders, allowing car buyers to purchase and finance a car entirely online. Our mission is to become the industry standard checkout experience for all online vehicle transactions. We are the fastest growing digital retailing software platform in the automotive industry. Our team is diverse - spread out across the U.S. and Canada, we have backgrounds from finance and technology as well as deep experience in all areas of the auto space. Were empathetic, gritty, curious, and humble owners of this business and are supported by some of the biggest names in the auto and financial industries as investors and commercial partners. .
**About the Role:** In this position you will become a subject matter expert, with a deep understanding of AutoFis products. You will use this knowledge to assist our internal and external customers with everything from answering simple questions to troubleshooting ambiguous technical issues. A successful candidate will be technically minded, meticulous, articulate, and unintimidated by challenging, novel problems. In this role you must be able to communicate effectively with any audience, from executives, to engineers, non-technical customers and other internal teams. You will be responsible for managing issues from the first report through the resolution, keeping customers and stakeholders in the loop throughout the process. **Responsibilities:**
+ Address incoming customer questions and issues
+ Investigate and troubleshoot technical problems
+ Work directly with product and engineering teams to resolve bugs as needed
+ Identify areas of improvement and own projects to address them
+ Contribute to the development and maintenance of our knowledge base
+ This position may require outside of the standard work schedule: including occasional holiday, evening and/or weekend hours
**Required Qualifications:**
+ 2+ years of experience in customer support, technical support, or similar role
+ Able to read and modify HTML, JSON, CSS and API calls
+ You work well autonomously as well as part of a team
+ You can think through and solve complex technical problems
+ Ability to prioritize and manage time effectively
**Preferred Qualifications:**
+ Have knowledge about the automotive and/or lending industries
+ Bi-lingual (preferably French or Spanish)
+ Experience with Zendesk
+ Experience at early stage start-ups or in technical support roles
AutoFi is an equal opportunity employer. Individuals seeking employment are considered without regards to race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, sexual orientation, gender identity or other protected status under all applicable laws, regulations, and ordinances.
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Email Alert for Customer Support Representative (Remote) jobs in Philadelphia, PA, United States
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