Email Alert for
ⓘ There was an unexpected error processing your request.
Please refresh the page and try again.
If the problem persists, please contact us with your issue.
You can always manage your preferences and update your interests to ensure you receive the most relevant opportunities.
Get ready to discover your next great opportunity.
Persona
San Francisco, CA, United States
At Persona, we're building the first universal and comprehensive identity infrastructure to help businesses of all sizes better serve and protect their end users' identities. Our identity platform enables businesses to collect and manage their end users' personal information securely, verify that their end users are who they say they are, analyze a
Job Source: PersonaPersona
San Francisco, CA, United States
At Persona, we're building the first universal and comprehensive identity infrastructure to help businesses of all sizes better serve and protect their end users' identities. Our identity platform enables businesses to collect and manage their end users' personal information securely, verify that their end users are who they say they are, analyze a
Job Source: PersonaPersona
San Francisco, CA, United States
At Persona, we're building the first universal and comprehensive identity infrastructure to help businesses of all sizes better serve and protect their customers' identities. Our identity platform enables businesses to securely collect and manage their customers' personal information, to verify that their customers are who they say they are, to ana
Job Source: PersonaNEOGOV
San Francisco, CA, United States
Salary: Depends on Qualifications Location : Remote Job Type: Full-Time Remote Employment: Remote Only Job Number: 00464 Department: Customer Success Opening Date: 06/27/2024 About This role is remote from anywhere in the U.S. NEOGOV is a fast-growing SaaS leader in the Public Sector with a mission to serve the people who serve the
Job Source: NEOGOVNarvar
San Francisco, CA, United States
Narvar Hybrid Eligible locations: Atlanta, GA | Austin, TX | New York, NY | San Francisco, CA | London, UK | Bangalore, India | Tokyo, Japan Narvar is growing! We are hiring an Enterprise Customer Success Manager to help scale our customer base. You are a person who is self-motivated, scrappy, and willing to learn and take action. You get to work
Job Source: NarvarWatershed
San Francisco, CA, United States
Watershed is on a mission to help companies measure, reduce, remove, and report their emissions. Our success is defined by the success of our customers — we’re looking to bring on early members to our Customer Success team in San Francisco and New York to help our customers successfully embark on their climate journeys. Our Enterprise Customer Suc
Job Source: WatershedKarkidi
San Francisco, CA, United States
Harvey is a secure AI platform for professionals in law, tax, and finance that augments productivity and automates complex workflows. Harvey uses algorithms with reasoning-adept LLMs that have been customized by our expert team of lawyers, engineers and research scientists. We’ve found product market fit and are scaling our team very quickly. Some
Job Source: Karkidi慎桳
San Francisco, CA, United States
[Full Time] Enterprise Customer Success Manager at Nash (United States) | BEAMSTART Jobs Enterprise Customer Success Manager Nash United States Date Posted 14 Jul, 2022 Work Location San Francisco, United States Salary Offered Not Specified Job Type Full Time Experience Required 6+ years Remote Work Yes Stock Options No Vacancies 1 available
Job Source: 慎桳San Francisco, CA, United States
At Persona, we're building the first universal and comprehensive identity infrastructure to help businesses of all sizes better serve and protect their customers' identities. Our identity platform enables businesses to securely collect and manage their customers' personal information, to verify that their customers are who they say they are, to analyze and detect fraud and abuse, and to pull sensitive reports about their customers in a privacy-centric way. In a world where consumer behaviors are changing and privacy and identity are taking on a new meaning, we want to help businesses find their superpowers and do it while putting their customers, the people, first. About the role As a member of Persona’s Customer Success team, you will be a trusted advisor for a portfolio of growing Enterprise customers, supporting them at each stage of their lifecycle with Persona and ensuring they derive value from our platform and services. You’ll be responsible for onboarding new customers, managing relationships with existing customers, and strengthening customers’ engagements with Persona through renewals and expansion. This isn't your typical Customer Success role. At Persona, you will be a key contributor on a fast-growing go-to-market team working cross-functionally across sales, engineering, product, and marketing. Our Customer Success Managers have directly influenced business outcomes, impacted Persona's product roadmap by synthesizing customer feedback, and driven revenue growth through deepened platform adoption.
What you'll do Be responsible for the ultimate success of our relationship with our Enterprise customers throughout onboarding, implementation, launch, post-launch, adoption, expansion, and renewal
Master Persona’s platform products and future product offerings; and ability to communicate offerings to large customers
Own the customer relationship with Enterprise organizations, serving as a trusted advisor to executive and senior leadership across various functions
Manage best-in-class customer health in your portfolio by identifying growth opportunities and mitigating account risks, with the support of your account team
Engage with Persona’s Engineering, Product, Design, Sales, and Solutions Engineering teams to incorporate and prioritize customer feedback and inform product roadmap
Drive strong customer advocacy efforts via collaboration with Persona’s Marketing team to identify and amplify our biggest customer success stories
Create and influence Enterprise playbooks and other scalable resources, both internally and externally, to optimize the customer experience throughout the customer lifecycle
What you'll bring to Persona A minimum of 5+ years of work experience with a complex technical SaaS product in Customer Success, Account Management, or other relevant roles
Proven track record of learning and understanding technical and complex products
Experience managing complex customer engagements with Enterprise businesses
Prioritization of customer experience and empathy, with a goal of portfolio retention and expansion
Outstanding verbal and written communication, including explaining complex concepts to both technical and non-technical stakeholders
Track record of structured, analytics-driven problem solving
Excellent multitasking capabilities, including prioritizing effectively across a wide variety of tasks and evaluating situational urgency
An ability to take on open-ended problems in unstructured environments
A growth mindset - you enjoy learning, are comfortable with ambiguity, can be flexible in your thinking, are ready to give and receive both constructive and positive feedback to be a great teammate!
Willingness to travel 25% of the time for customer engagements
At Persona, we strive to put diversity and inclusion at the forefront of everything we do, reflecting our core values. Our DEIB Employee Resource Group seeks to build a diverse and inclusive team that fosters an environment where each Personerd feels empowered to bring their unique differences to work and achieve their full innovative potential. Our hope is that by fostering such an environment, we strengthen our business and relationships by putting people first. We strive to promote a culture that celebrates diversity and inclusiveness regardless of, but not limited to, race, gender, sexual orientation, family status, religion, ethnicity, national origin, physical disability, veteran status, or age. If you'd like to better understand what it's like working at Persona, feel free to check out our reviews on Glassdoor .
#J-18808-Ljbffr
Email Alert for Enterprise Customer Success Manager (SF or NYC) jobs in San Francisco, CA, United States
ⓘ There was an unexpected error processing your request.
Please refresh the page and try again.
If the problem persists, please contact us with your issue.
You can always manage your preferences and update your interests to ensure you receive the most relevant opportunities.
Get ready to discover your next great opportunity.