Email Alert for
ⓘ There was an unexpected error processing your request.
Please refresh the page and try again.
If the problem persists, please contact us with your issue.
You can always manage your preferences and update your interests to ensure you receive the most relevant opportunities.
Get ready to discover your next great opportunity.
Narvar
San Francisco, CA, United States
Narvar Hybrid Eligible locations: Atlanta, GA | Austin, TX | New York, NY | San Francisco, CA | London, UK | Bangalore, India | Tokyo, Japan Narvar is growing! We are hiring an Enterprise Customer Success Manager to help scale our customer base. You are a person who is self-motivated, scrappy, and willing to learn and take action. You get to work
Job Source: NarvarWatershed
San Francisco, CA, United States
Watershed is on a mission to help companies measure, reduce, remove, and report their emissions. Our success is defined by the success of our customers — we’re looking to bring on early members to our Customer Success team in San Francisco and New York to help our customers successfully embark on their climate journeys. Our Enterprise Customer Suc
Job Source: WatershedTaxBit
San Francisco, CA, United States
Company Founded in 2018 by CPAs, tax attorneys, and software developers, TaxBit is creating an entirely new category to enable widespread compliant adoption of digital assets for the global economy. TaxBit’s Software-as-a-Service (SaaS) platform streamlines and automates customers’ tax reporting and accounting activities for digital assets. Trust
Job Source: TaxBit慎桳
San Francisco, CA, United States
[Full Time] Enterprise Customer Success Manager at Nash (United States) | BEAMSTART Jobs Enterprise Customer Success Manager Nash United States Date Posted 14 Jul, 2022 Work Location San Francisco, United States Salary Offered Not Specified Job Type Full Time Experience Required 6+ years Remote Work Yes Stock Options No Vacancies 1 available
Job Source: 慎桳Karkidi
San Francisco, CA, United States
Harvey is a secure AI platform for professionals in law, tax, and finance that augments productivity and automates complex workflows. Harvey uses algorithms with reasoning-adept LLMs that have been customized by our expert team of lawyers, engineers and research scientists. We’ve found product market fit and are scaling our team very quickly. Some
Job Source: KarkidiUdemy
San Francisco, CA, United States
About Us At Udemy, we’re on a mission to improve lives through the power of learning. We’re a leading global learning company and one of the world’s largest education platforms, with more than 67 million learners. Our goal is to provide flexible, effective skill development to empower organizations and individuals. Talented people are everywhere,
Job Source: UdemyIronclad
San Francisco, CA, United States
Ironclad is the #1 contract lifecycle management platform for innovative companies. Every company, in every country, in every industry runs on contracts, but managing these contracts slows companies down and costs them millions of dollars. L’Oréal, Mastercard, OpenAI, and other leading innovators use Ironclad to collaborate and negotiate on contrac
Job Source: IroncladGong.io
San Francisco, CA, United States
Gong transforms revenue organizations by harnessing customer interactions to increase business efficiency, improve decision-making and accelerate revenue growth. The Revenue Intelligence Platform uses proprietary artificial intelligence technology to enable teams to capture, understand and act on all customer interactions in a single, integrated pl
Job Source: Gong.ioSan Francisco, CA, United States
Salary: Depends on Qualifications
Location : Remote
Job Type: Full-Time
Remote Employment: Remote Only
Job Number: 00464
Department: Customer Success
Opening Date: 06/27/2024
About
This role is remote from anywhere in the U.S.
NEOGOV is a fast-growing SaaS leader in the Public Sector with a mission to serve the people who serve the people. Our clients use our software to manage their employee lifecycle from hire to retire by streamlining processes in our centralized platform. We are passionate about technology, focused on customer success, and have an entrepreneurial environment where innovation is encouraged and rewarded.
NEOGOV is one of the top 50 fastest growing private software companies in the U.S. - Sound like a company you'd like to join? We are looking for top talent to make significant contributions to our products, technology, and customers.
We're looking for an experienced Customer Success Manager who is passionate about customer advocacy, successful execution of communication with a customer base, while maintaining a high rate of customer satisfaction in any customer interaction.
What You Will do
Be the customer's voice within the organization by serving as their advocate to ensure their continued success.
Project manage communication plan to customers in communication blasts.
Track and monitor account health: net promoter score results, churn risks and create remediation plans.
Mitigate risk by partnering with customers to establish a plan to achieve success.
Monitor contract renewals.
Be creatively proactive to deliver WOW-like experiences to customers.
Increase customer lifetime value and improve usage and product adoption per at risk site and account.
Manage escalations and coordinate the resolution and participation of required staff to resolve customer disputes.
Track customer complaints and actions taken to maintain or increase customer satisfaction.
Who You Are A passionate customer-focused individual.
An individual who works well with others and thrives in an ever-changing environment.
An analytical thinker with strong organizational skills able to multitask and work independently while still producing high quality results.
Someone with a continuous thirst for knowledge and ability to independently maintain knowledge relating to our customers, product, process and the Customer Success industry.
A people-person with presentation, written, and oral communications skills.
A multi-tasker extraordinaire and time management guru.
What You Have Previous HR or Public Safety experience preferred.
Minimum of five (5) years of experience in previous Customer Relationship, Customer Success Management, Account Management or related role.
Experience managing accounts with $100k + ARR within a large book of business (75-150).
Ability to identify and manage multiple stakeholders, including Executive levels.
Experience in a demanding role that requires strong leadership, proven priority management, and high emotional intelligence.
Strong technical background, particularly with online software (SaaS) products and services preferred.
Salesforce or Gainsight knowledge preferred.
NEOGOV and/or PowerDMS knowledge preferred.
Track record of success working directly with customers to resolve issues.
What NEOGOV Offers Competitive Wages
Comprehensive Benefits package (medical, dental, vision, etc.) for full-time employees effective Day 1
Generous PTO to support work-life balance
401K Matching
12-week Paid Parental Leave
Autonomy to grow and find your career path with supportive leadership
Remote working opportunities
Inclusive and diverse work environment
NEOGOV does not discriminate in employment on the basis of race, color, religion, sex (including pregnancy and gender identity), national origin, political affiliation, sexual orientation, marital status, disability, genetic information, age, membership in an employee organization, retaliation, parental status, military service, or other non-merit factors.
#LI-REMOTE
01
Will you now or in the future require visa sponsorship to work in the United States? Yes
No
02
Do you have experience working with NEOGOV software or our PowerDMS product?
03
Do you have previous HR and/or Public Safety experience? If so, how much?
04
Do you have at least 5 years of experience in a previous Customer Relationship, Customer Success Management, Account Management or related role?
05
Do you have experience managing accounts with $100k+ ARR within a large book of business (75-150)?
Required Question
#J-18808-Ljbffr
Email Alert for Customer Success Manager, Enterprise jobs in San Francisco, CA, United States
ⓘ There was an unexpected error processing your request.
Please refresh the page and try again.
If the problem persists, please contact us with your issue.
You can always manage your preferences and update your interests to ensure you receive the most relevant opportunities.
Get ready to discover your next great opportunity.