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Watershed
San Francisco, CA, United States
Watershed is on a mission to help companies measure, reduce, remove, and report their emissions. Our success is defined by the success of our customers — we’re looking to bring on early members to our Customer Success team in San Francisco and New York to help our customers successfully embark on their climate journeys. Our Enterprise Customer Suc
Job Source: WatershedTaxBit
San Francisco, CA, United States
Company Founded in 2018 by CPAs, tax attorneys, and software developers, TaxBit is creating an entirely new category to enable widespread compliant adoption of digital assets for the global economy. TaxBit’s Software-as-a-Service (SaaS) platform streamlines and automates customers’ tax reporting and accounting activities for digital assets. Trust
Job Source: TaxBit慎桳
San Francisco, CA, United States
[Full Time] Enterprise Customer Success Manager at Nash (United States) | BEAMSTART Jobs Enterprise Customer Success Manager Nash United States Date Posted 14 Jul, 2022 Work Location San Francisco, United States Salary Offered Not Specified Job Type Full Time Experience Required 6+ years Remote Work Yes Stock Options No Vacancies 1 available
Job Source: 慎桳Narvar
San Francisco, CA, United States
Narvar Hybrid Eligible locations: Atlanta, GA | Austin, TX | New York, NY | San Francisco, CA | London, UK | Bangalore, India | Tokyo, Japan Narvar is growing! We are hiring an Enterprise Customer Success Manager to help scale our customer base. You are a person who is self-motivated, scrappy, and willing to learn and take action. You get to work
Job Source: NarvarNEOGOV
San Francisco, CA, United States
Salary: Depends on Qualifications Location : Remote Job Type: Full-Time Remote Employment: Remote Only Job Number: 00464 Department: Customer Success Opening Date: 06/27/2024 About This role is remote from anywhere in the U.S. NEOGOV is a fast-growing SaaS leader in the Public Sector with a mission to serve the people who serve the
Job Source: NEOGOVGong.io
San Francisco, CA, United States
Gong transforms revenue organizations by harnessing customer interactions to increase business efficiency, improve decision-making and accelerate revenue growth. The Revenue Intelligence Platform uses proprietary artificial intelligence technology to enable teams to capture, understand and act on all customer interactions in a single, integrated pl
Job Source: Gong.ioMyOme
San Francisco, CA, United States
About MyOme MyOme's mission is to provide clinically-actionable genetic information to patients throughout their lives. To achieve this goal, we combine clinical-grade sequencing, advanced methods for genome interpretation, and easy portals for doctors and patients to order tests and access results. We firmly believe that patients own their data,
Job Source: MyOmeUdemy
San Francisco, CA, United States
About Us At Udemy, we’re on a mission to improve lives through the power of learning. We’re a leading global learning company and one of the world’s largest education platforms, with more than 67 million learners. Our goal is to provide flexible, effective skill development to empower organizations and individuals. Talented people are everywhere,
Job Source: UdemySan Francisco, CA, United States
Harvey is a secure AI platform for professionals in law, tax, and finance that augments productivity and automates complex workflows. Harvey uses algorithms with reasoning-adept LLMs that have been customized by our expert team of lawyers, engineers and research scientists. We’ve found product market fit and are scaling our team very quickly. Some reasons to join Harvey are:
Exceptional product market fit: We have partnered with the largest law firms and professional service providers in the world like A&O, PwC, and many others.
Strategic investors: Raised over $100 million from strategic investors including Sequoia, Kleiner Perkins, and the OpenAI Startup Fund.
World-class team: Harvey is hiring the best technical and non-technical talent from DeepMind, Google Brain, Stripe, FAIR, Tesla Autopilot, Superhuman, Glean, etc.
Partnerships: Our engineers and researchers work directly with OpenAI to build the future of generative AI and redefine professional services.
Value: Top of market cash and equity compensation.
Role
As an Enterprise Customer Success Manager, you’ll play a critical role in guiding our clients through their journey with Harvey, and help define the future of work at top enterprises and leading Law Firms. This position is pivotal in ensuring our clients not only adopt but also derive maximum value from our technology. You'll act as a trusted advisor, deeply integrating Harvey into their business processes and workflows.
Responsibilities
Strategic Implementation: Lead the integration of Harvey into client workflows, ensuring seamless adoption and optimal use of our AI solutions.
Training & Enablement: Evangelize the power of LLMs as you meet with and enable end users to adopt Harvey on a daily-basis as it becomes a “must have” product.
Client Relationship Management: Serve as the primary contact for clients with a prescriptive and consultative approach and delivering a superior customer experience.
Success Metrics Management: Utilize adoption rates, NPS, and other key metrics to drive strategies ensuring client satisfaction and high ROI.
Advocacy and Engagement: Encourage user and stakeholder engagement, transforming them into Harvey advocates within their organizations.
Customer Health Monitoring: Use analytics and feedback to maintain customer satisfaction, ensuring readiness for renewal and expansion opportunities.
Feedback Loop: Relay client insights back to our internal teams, aiding in the continuous improvement of our product and services.
Qualifications
Experienced professionals with a background in Enterprise SaaS, legal (big law) or top tier management consulting firms and direct experience managing large-scale technology projects.
Individuals with excellent communication and strategic planning skills, capable of influencing stakeholders at various levels.
Results driven candidates who are able to ruthlessly prioritize competing tasks and demanding customers seamlessly
Team players described as empathetic, committed, structured, motivated, and collaborative with a team-first mentality.
What We Offer
A chance to be at the forefront of AI technology and innovation, directly impacting how our clients' businesses operate and thrive.
An opportunity to contribute to the growth and direction of our Customer Success program, building out best-in-class playbooks and processes.
A collaborative work environment that promotes growth, learning, and development.
Compensation
The expected range of compensation for this role is between $150,000 and $300,000. Additionally, this role is eligible to participate in our equity plan. The successful candidate’s starting salary will be determined based on non-discriminatory factors such as skills, experience, and geographic location.
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Email Alert for Enterprise Customer Success Manager jobs in San Francisco, CA, United States
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