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Prodly
Santee, CA, United States
It is important to have a strong customer centric mentality and genuine curiosity for the breadth of the customer's real business challenges, along with the ability to match our growing solution set to solve them Minimum 4 years of Solution Engineer and/or Customer Success experience Minimum 2 years of SaaS experience Minimum 2 years of Team Lead/M
Job Source: ProdlyICW Group
San Diego, CA, United States
** Director, Customer Experience** **Job Category****:** Customer Experience **Requisition Number****:** DIRCU05073 Showing 1 location **Job Details** **Description** **PURPOSE OF THE JOB** Exciting opportunity for someone with a proven track record and passion for creating world-class customer service experiences. This inclu
Job Source: ICW GroupWorkiz
San Diego, CA, United States
What makes Workiz unique? This special place has a unique combination of brilliance, spirit, and all-around great people. Team members who have the tenacity to learn and adapt, find a career path here with great potential for growth. We are a leading SaaS company for the field service industry, one of the most recession-proof and lucrative industri
Job Source: WorkizArt of Problem Solving
San Diego, CA, United States
Job Summary: As our online bookstore and educational services have continued to grow, there has developed a significant overlap in the customer base of our various offerings. Rather than siloing the customer service teams by product lines, we see a compelling need to align these teams more closely across the delivery platforms to form a single cust
Job Source: Art of Problem SolvingEppendorf SE
San Diego, CA, United States
Your challenges The Customer Success Specialist is part of the Americas Account Management for eLabNext division and is responsible for supporting regional sales and support activities You will bring an unmatched level of customer support, driving a delightful platform experience and ultimately customer success, you are a hero for our customers Ass
Job Source: Eppendorf SEZego
San Diego, CA, United States
About the role: The Customer Success Advocate is responsible for developing customer relationships that promote retention and loyalty. Their job is to work closely with customers to ensure they are satisfied with the services they receive and to improve upon areas of dissatisfaction for our top 600 customers. The CSA should always strive to go the
Job Source: ZegoWiliot
San Diego, CA, United States
Wiliot was founded by the team that invented one of the technologies at the heart of 5G. Their next vision was to develop an IoT sticker, a computing element that can power itself by harvesting radio frequency energy, bringing connectivity and intelligence to everyday products and packaging, things previously disconnect from the IoT. This revolutio
Job Source: WiliotEppendorf Group
San Diego, CA, United States
Your challenges The Customer Success Specialist is part of the Americas Account Management for eLabNext division and is responsible for supporting regional sales and support activities You will bring an unmatched level of customer support, driving a delightful platform experience and ultimately customer success, you are a hero for our customers As
Job Source: Eppendorf GroupSan Diego, CA, United States
This special place has a unique combination of brilliance, spirit, and all-around great people. Team members who have the tenacity to learn and adapt, find a career path here with great potential for growth. We are a leading SaaS company for the field service industry, one of the most recession-proof and lucrative industries today.
Workiz is located in the heart of San Diego in the convenient area of Kearny Mesa. Our open space offices can accommodate our 50 employees and when we are not hard at work, you can find us relaxing with a cup of coffee or surfing the Pacific Beach breaks. Workiz understands that you have a life outside of the office, so we have a flexible work week that allows you to work 3 days from the office and two days from home, but you won't want to miss Fun Hour!
Workiz is seeking a strategic and customer-focused Director of Customer Experience to lead our customer success team and oversee all post-sales teams. In this role, you will be responsible for driving the entire customer experience, including managing support, tier 3 support, and Customer Success Management (CSM) teams. Your primary goal will be to ensure seamless collaboration between these teams to deliver exceptional customer service and achieve successful customer outcomes, with a focus on expansions and cross-selling opportunities.
Responsibilities:
- Develop and execute strategies to enhance the overall customer experience and drive revenue growth
- Lead and coordinate all post-sales teams to optimize customer satisfaction and retention
- Identify opportunities for expansions and cross-selling to maximize customer value
- Collaborate with cross-functional teams to identify and capitalize on upsell opportunities
- Analyze customer feedback to identify areas for improvement and enhance the customer journey
- Implement innovative approaches to enhance the customer experience and drive sales performance
- Provide strategic direction and guidance to the customer success team and post-sales teams
- Ability to consistently hit goals, work collaboratively to achieve company objectives, and successfully meet revenue targets
Compensation : $170,000-$190,000
Requirements - 5+ years of experience in a leadership role within customer-facing organizations, in the SaaS industry, with a strong focus on customer experience
- Demonstrated ability to lead large teams and drive customer success initiatives through empathy and a customer-centric approach
- Proven track record of overseeing post-sales teams, utilizing analytical and data-driven insights to enhance customer outcomes and drive revenue growth
-Ideally combined background of post-sale and sales experience
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Customer Success (Sales) Director of Customer Experience jobs in San Diego, CA, United States
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