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Eppendorf SE
San Diego, CA, United States
Your challenges The Customer Success Specialist is part of the Americas Account Management for eLabNext division and is responsible for supporting regional sales and support activities You will bring an unmatched level of customer support, driving a delightful platform experience and ultimately customer success, you are a hero for our customers Ass
Job Source: Eppendorf SETaxGlobal
San Diego, CA, United States
Company Description TaxGlobal is an AI-powered platform that connects clients with tax service professionals all over the world. Our mission is to be the only destination for all tax needs globally, connecting every individual to the right tax expert for success. We are the #1 destination for everything taxes with over 90,000 tax and accounting fir
Job Source: TaxGlobalSunsational Swim School
San Diego, CA, United States
About Us : Sunsational Swim School is the nation's largest on-demand provider of private swim instruction at home and community pools. We were founded in 2009 and are a rapidly growing family-owned company serving 40 metro areas with over 2000 Sunsational swim instructors nationwide. We make learning to swim convenient, effective and fun by provi
Job Source: Sunsational Swim SchoolAppstar
San Diego, CA, United States
Are you someone that enjoys solving problems and helping others? Do you value process fulfillment and efficiency? If so, you may be the ideal candidate for Appstar's Customer Success Specialist . This individual provides critical value to the operations team by supporting merchants with a variety of needs while assisting with vital processes of the
Job Source: AppstarSunsational Swim School
San Diego, CA, United States
About Us : Sunsational Swim School is the nation's largest on-demand provider of private swim instruction at home and community pools. We were founded in 2009 and are a rapidly growing family-owned company serving 40 metro areas with over 2000 Sunsational swim instructors nationwide. We make learning to swim convenient, effective and fun by provid
Job Source: Sunsational Swim SchoolKuraray America, Inc.
San Diego, CA, United States
Company Information Are you passionate about enriching the lives of children? Then join Peachjar! We are helping schools connect parents to their community so their children have a better future. We pioneered theshift to cloud-based flyer distribution, and today we’re delivering the nextgeneration of mobile and cloud technologies that help school d
Job Source: Kuraray America, Inc.Wiliot
San Diego, CA, United States
Wiliot was founded by the team that invented one of the technologies at the heart of 5G. Their next vision was to develop an IoT sticker, a computing element that can power itself by harvesting radio frequency energy, bringing connectivity and intelligence to everyday products and packaging, things previously disconnect from the IoT. This revolutio
Job Source: WiliotProdly
Santee, CA, United States
It is important to have a strong customer centric mentality and genuine curiosity for the breadth of the customer's real business challenges, along with the ability to match our growing solution set to solve them Minimum 4 years of Solution Engineer and/or Customer Success experience Minimum 2 years of SaaS experience Minimum 2 years of Team Lead/M
Job Source: ProdlySan Diego, CA, United States
Your challenges
The Customer Success Specialist is part of the Americas Account Management for eLabNext division and is responsible for supporting regional sales and support activities
You will bring an unmatched level of customer support, driving a delightful platform experience and ultimately customer success, you are a hero for our customers
Assist in new customer onboarding, provide customer support and achieve customer success for each customer
You will be a product expert and will engage directly with customers to help them fully understand how to use our product and provide best practices to enhance user adoption and success
Handle both direct and indirect customer’s support emails and phone calls
Be the voice internally, helping Bio-ITech evolve and refine our product and process
You have a strong aptitude towards CRM software management tools, can provide reports on a monthly basis
Work closely with Tech Support and Sales team to drive projects and execute tasks
Help build our tutorials and documentation
Organize and lead small customer workshops
Your expertise
College degree preferred; and/or one to two years related experience and/or training
1+ years experience in a customer-facing position, preferably supporting a SaaS product
Analytical, thorough, and pro-active
Tech-savvy and can gain technical understanding of the functionality of our software solutions fast
Life science industry experience is considered an advantage
Strong interpersonal communication skills and can work cross-functionally across teams, you are a great team player
Strong organizational skills
Tenacious attitude, you have a high level of perseverance and do not stop until a problem has been resolved
Competency with Microsoft Office Suite, particularly Excel
Experience working ZOHO, JIRA, and Zendesk is a plus
Experience with the development or support of web-based languages and frameworks such as HTML, CSS, JavaScript, and RESTful API's is a plus
Your benefits at Eppendorf
Competitive total rewards package including health, financial, and education benefits
Innovative and Collaborative corporate culture
Contribute to improving the human living condition
Direct impact on business
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Customer Success Specialist jobs in San Diego, CA, United States
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