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Community Choice Financial Family of Brands
El Cajon, CA, United States
Overview As a Customer Service Representative, you will play an essential part in ensuring that our loyal and new customers receive the best service possible while accessing the financial products they need. You will serve as an extension of the brand by exuding our shared values and participating in Company programs that support customer advocacy
Job Source: Community Choice Financial Family of BrandsSplunk
San Diego, CA, United States
years of experience in a related function is required with direct customer advocacy and engagement experience in post-sales or professional services functions in Fortune 1000, mid-tier, and or start-up companies Prior experience in Customer Success or equivalent history of increasing customer satisfaction, adoption, and retention Proven ability to
Job Source: SplunkArgen Corporation
San Diego
Job Description Job Description Customer Success Representative Monday – Friday, 7:30am - 4:00pm About Us At Argen, we’re in the business of creating healthy, confident smiles one case at a time. Argen is a global leader in dental manufacturing with headquarters in San Diego, CA, subsidiaries in Canada, Germany, UK, and China, and
Job Source: Argen CorporationTrigenx
San Diego
Job Description Job Description Hybrid/Remote Position In this role you will: Own customer relationships, acting as their primary point of contact and trusted advisor. Define customers' business objectives, challenges, and requirements to identify value-added solutions and upsell opportunities. Develop and deliver training and educational mate
Job Source: TrigenxTrigenx
San Diego, CA, United States
Hybrid/Remote Position In this role you will: Own customer relationships, acting as their primary point of contact and trusted advisor. Define customers' business objectives, challenges, and requirements to identify value-added solutions and upsell opportunities. Develop and deliver training and educational materials to help customers maximize th
Job Source: Trigenx9amHealth
San Diego, CA, United States
What it is We are looking for a motivated self-starter to join the Customer Success team as a Customer Success Manager. As a CSM at 9amHealth, your core responsibility is helping our clients implement and/or sell the 9amHealth solution to their employees, members, and clients. You will help manage the joint implementation plan with clients in you
Job Source: 9amHealthSunsational Swim School
San Diego, CA, United States
About Us : Sunsational Swim School is the nation's largest on-demand provider of private swim instruction at home and community pools. We were founded in 2009 and are a rapidly growing family-owned company serving 40 metro areas with over 2000 Sunsational swim instructors nationwide. We make learning to swim convenient, effective and fun by provid
Job Source: Sunsational Swim SchoolTrigenx, LLC
San Diego, CA, United States
Hybrid/Remote Position In this role you will: Own customer relationships, acting as their primary point of contact and trusted advisor Define customers' business objectives, challenges, and requirements to identify value-added solutions and upsell opportunities Develop and deliver training and educational materials to help customers maximize the
Job Source: Trigenx, LLCSan Diego, CA, United States
About the role:
The Customer Success Advocate is responsible for developing customer relationships that promote retention and loyalty. Their job is to work closely with customers to ensure they are satisfied with the services they receive and to improve upon areas of dissatisfaction for our top 600 customers. The CSA should always strive to go the extra mile to encourage client retention and is responsible for providing a high level of client satisfaction. To be successful, the CSA must have an in-depth knowledge of company products, services, partner integrations, client business practices and possess effective communication skills with a genuine desire to understand the client's business and provide value through actionable insights.
What you'll do here:
Proactively identify and escalate at risk clients and product issues.
Conduct quarterly business reviews with assigned clients.
Ensure 95% call to action compliance.
Provide a high level of actionable insight and data analysis to provide value for our customers.
Participate in all team meetings and provide process enhancement feedback while evangelizing the culture and spirit of teamwork.
Demonstrates an increasing level of knowledge and comprehension of Zego products and partner integrations.
Participate in POD and attend Sprint review meetings .
Accurately documents and updates client records, support notes and interactions within the various software systems (Salesforce, Jira, etc).
Ensures compliance with Zego specifications and Vista best practices while following established policies, procedures and workflows.
Consistently meets personal/team goals and quotas.
Develop and manage client portfolios for top 600 clients.
Sustain business growth and profitability by maximizing value.
Analyze customer data to improve customer experience.
Hold product demonstrations for customers.
Evaluate and improve tutorials and other communication infrastructure.
Mediate between clients and the organization.
Escalate customer requests and complaints as needed.
Minimize customer churn.
Aid in product design and product development.
Skills & Requirements
About you:
Experience with Salesforce (or other comparable CRMs), support, ticketing software systems and best practices.
Proven ability to work in a fast paced, team centered work environment
Prior experience in SAAS, multifamily, HOA or proptech.
Technical aptitude and ability to identify alternative solutions to customer issues.
Ability to handle multiple, critical, high priority issues with a sense of urgency .
Proficiency with Google Suite Products.
Excellent communication- verbal, written, interpersonal with strong active listening skills.
Ability to demonstrate effective problem solving skills and strong client orientation.
Detail-oriented and dependable, with a positive and inquisitive attitude.
Ability to multitask, prioritize, and collaborate with cross functionally.
Exhibit a high degree of self-motivation, drive and a proactive nature.
Bonus points if you: Bachelor's degree or higher
Three to five years of experience in a customer success role
Real Estate industry experience
A track record of providing excellent customer advocacy
Qualifications
Customer Success Advocate jobs in San Diego, CA, United States
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