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Workiz Inc.
San Diego, CA, United States
What makes Workiz unique? This special place has a unique combination of brilliance, spirit, and all-around great people. Team members who have the tenacity to learn and adapt, find a career path here with great potential for growth. We are a leading SaaS company for the field service industry, one of the most recession-proof and lucrative industri
Job Source: Workiz Inc.ICW Group
San Diego, CA, United States
** Director, Customer Experience** **Job Category****:** Customer Experience **Requisition Number****:** DIRCU05073 Showing 1 location **Job Details** **Description** **PURPOSE OF THE JOB** Exciting opportunity for someone with a proven track record and passion for creating world-class customer service experiences. This inclu
Job Source: ICW GroupWorkiz
San Diego, CA, United States
This special place has a unique combination of brilliance, spirit, and all-around great people. Team members who have the tenacity to learn and adapt, find a career path here with great potential for growth. We are a leading SaaS company for the field service industry, one of the most recession-proof and lucrative industries today. Workiz is locate
Job Source: WorkizIllumina
San Diego, CA, United States
What if the work you did every day could impact the lives of people you know? Or all of humanity? At Illumina, we are expanding access to genomic technology to realize health equity for billions of people around the world. Our efforts enable life-changing discoveries that are transforming human health through the early detection and diagnosis of d
Job Source: IlluminaLee Hecht Harrison Nederland B.V.
La Mesa, CA, United States
Do you have excellent customer service skills and a passion for helping people? Are you looking for a career opportunity in the financial services industry? LHH Recruitment Solutions is partnered with a financial distribution services company in San Diego and they are seeking a dedicated Customer Experience Specialist to join the team! As the
Job Source: Lee Hecht Harrison Nederland B.V.Five Below
San Diego, CA, United States
At Five Below our growth is a result of the people who embrace our purpose: We know life is way better when you are free to Let Go & Have Fun in an amazing experience, filled with unlimited possibilities, priced so low, you can always say yes to the newest, coolest stuff! Just ask any of our over 17,000 associates who work at Five Below and they’ll
Job Source: Five BelowLHH Recruitment Solutions
San Diego, CA, United States
LHH Recruitment Solutions is seeking a Customer Experience Agent to join a well-established healthcare organization located in Kearny Mesa. This is a great chance to gain new skills and advance within a reputable company. Your primary responsibilities will be to answer inbound calls, schedule appointments, and assist patients over the phone with sp
Job Source: LHH Recruitment SolutionsPROMETHEUS LABORATORIES INC
San Diego
Job Description Job Description SUMMARY The Reimbursement- Customer Experience Representative will report directly to the Customer Experience Supervisor while working closely with Billing, Sales and other Commercial personnel to support commercial and financial objectives through strategic and tactical activities, actively engaging with curre
Job Source: PROMETHEUS LABORATORIES INCSan Diego, CA, United States
What makes Workiz unique?
This special place has a unique combination of brilliance, spirit, and all-around great people. Team members who have the tenacity to learn and adapt, find a career path here with great potential for growth. We are a leading SaaS company for the field service industry, one of the most recession-proof and lucrative industries today.
Workiz is located in the heart of San Diego in the convenient area of Kearny Mesa. Our open space offices can accommodate our 50 employees and when we are not hard at work, you can find us relaxing with a cup of coffee or surfing the Pacific Beach breaks. Workiz understands that you have a life outside of the office, so we have a flexible work week that allows you to work 3 days from the office and two days from home, but you won't want to miss Fun Hour!
Workiz is seeking a strategic and customer-focused Director of Customer Experience to lead our customer success team and oversee all post-sales teams. In this role, you will be responsible for driving the entire customer experience, including managing support, tier 3 support, and Customer Success Management (CSM) teams. Your primary goal will be to ensure seamless collaboration between these teams to deliver exceptional customer service and achieve successful customer outcomes, with a focus on expansions and cross-selling opportunities.
Responsibilities:
Develop and execute strategies to enhance the overall customer experience and drive revenue growth
Lead and coordinate all post-sales teams to optimize customer satisfaction and retention
Identify opportunities for expansions and cross-selling to maximize customer value
Collaborate with cross-functional teams to identify and capitalize on upsell opportunities
Analyze customer feedback to identify areas for improvement and enhance the customer journey
Implement innovative approaches to enhance the customer experience and drive sales performance
Provide strategic direction and guidance to the customer success team and post-sales teams
Ability to consistently hit goals, work collaboratively to achieve company objectives, and successfully meet revenue targets
Requirements:
5+ years of experience in a leadership role within customer-facing organizations, in the SaaS industry, with a strong focus on customer experience
Demonstrated ability to lead large teams and drive customer success initiatives through empathy and a customer-centric approach
Proven track record of overseeing post-sales teams, utilizing analytical and data-driven insights to enhance customer outcomes and drive revenue growth
Ideally combined background of post-sale and sales experience
Compensation : $170,000-$190,000
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Director of Customer Experience jobs in San Diego, CA, United States
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