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Prodly
Santee, CA, United States
It is important to have a strong customer centric mentality and genuine curiosity for the breadth of the customer's real business challenges, along with the ability to match our growing solution set to solve them Minimum 4 years of Solution Engineer and/or Customer Success experience Minimum 2 years of SaaS experience Minimum 2 years of Team Lead/M
Job Source: ProdlyWorkiz
San Diego, CA, United States
This special place has a unique combination of brilliance, spirit, and all-around great people. Team members who have the tenacity to learn and adapt, find a career path here with great potential for growth. We are a leading SaaS company for the field service industry, one of the most recession-proof and lucrative industries today. Workiz is locate
Job Source: WorkizSplunk
San Diego, CA, United States
years of experience in a related function is required with direct customer advocacy and engagement experience in post-sales or professional services functions in Fortune 1000, mid-tier, and or start-up companies Prior experience in Customer Success or equivalent history of increasing customer satisfaction, adoption, and retention Proven ability to
Job Source: SplunkOwn Company
San Diego, CA, United States
The rich text element allows you to create and format headings, paragraphs, blockquotes, images, and video all in one place instead of having to add and format them individually. Just double-click and easily create content. Static and dynamic content editing A rich text element can be used with static or dynamic content. For static content, just d
Job Source: Own CompanyClearDesk
San Diego, CA, United States
Company Overview ClearDesk was founded based on years and years of our own experience in prior businesses in outsourcing amazing talent from places like Colombia, India, and the Philippines. We now live in a world where high-speed internet and the latest technology allow us to build a team of amazing people all across the world. At ClearDesk, we h
Job Source: ClearDeskA Place for Mom
San Diego, CA, United States
Company Description About A Place for Mom We’re the leading online platform connecting families searching for senior care with a team of experienced local advisors providing insight-driven, personalized solutions. As the nation’s most trusted senior advisory service, we are a mission-based organization that enables caregivers to make the best sen
Job Source: A Place for MomEsp Services
San Diego, CA, United States
Job Description Job Summary: The role of the Customer Success Manager at Solera is a unique and dynamic position that encompasses the responsibilities of both client relationship management and technical field service engineering. This multifaceted role ensures the seamless integration and ongoing success of our Solera program within the Transit/
Job Source: Esp ServicesSendlane
San Diego, CA, United States
We're Sendlane, an established SaaS provider disrupting the eCommerce industry by unifying the marketing tech stack for DTC brands with a unified approach to email, SMS, and reviews. If you're reading this, you're at least considering ditching your current gig and leveling up. Look no further, compadre. Have we got a challenge for you! The search
Job Source: SendlaneSan Diego, CA, United States
Job Summary:
As our online bookstore and educational services have continued to grow, there has developed a significant overlap in the customer base of our various offerings. Rather than siloing the customer service teams by product lines, we see a compelling need to align these teams more closely across the delivery platforms to form a single customer success team. To that end, we seek a dynamic, experienced leader to head the customer success team, championing this transition.
Our online bookstore and educational services department encompasses AoPS Online School, Beast Academy, and AoPS Academy Virtual Campus, and combined they reach tens of thousands of customers each year. As the Director of Customer Success, you'll be leading the customer success team, providing parents with insightful consultation services, recommending suitable educational products, and addressing any questions or concerns throughout their entire journey with us.
Essential Responsibilities (includes, but is not limited to):
Devise and continuously enhance team structure, recruitment, training practices, and operational processes to cater to evolving customer needs
Ascertain that the customer success team possesses a comprehensive understanding of all Beast Academy AoPS products and services
Guarantee swift communication with customers and effective resolution of customer feedback and complaints
Oversee consultation services for potential customers
Supervise the execution of re-enrollment initiatives and cross-product sales strategies
Collaborate with growth, product, and school teams to strategize, implement, and assess marketing, outreach, and retention campaigns.
Employ data-driven methods to assess both process efficiency and individual performance.
Manage the creation and maintenance of customer service policy documentation, workflow, and templates.
Other tasks related to the customer success of the online bookstore and educational services, as assigned.
Ideal Skills, Experience, and Competencies:
Experience leading a customer success team, ideally for a company with multiple product lines
Deep understanding of the population served by AoPS products and services
Strong written and verbal communication skills
Strong interpersonal skills
Ability to set high-performance standards for the team
Driven and innovative in growing enrollment
Perks and Benefits:
This is a hybrid full-time position based at our headquarters in San Diego, CA. The full salary range for this position is 100K - 150K, with a variable year-end bonus. Here are some things you can look forward to:
Impact: The opportunity to lead a fantastic Customer Success team that provides best in class services to parents of our students nationwide.
Culture: Work and collaborate with an organization filled with builders and life-long learners who strive to discover, inspire, and train the great problem solvers of the next generation
Flexibility: Casual work environment with a hybrid work week and flexible scheduling
Benefits: Multiple options for Medical, Dental and Vision plans
Future Planning: 401K with company match
Quality of Life: PTO Plan and supportive leadership that gives you the work-life balance you deserve
Ease of Transition: Relocation bonus (if currently located outside of San Diego)
Please note that in order to be considered for this position you must be legally authorized to work in the US. We are unable to offer sponsorship, including STEM-OPT or H-1B.
By clicking submit application you agree that we may contact you regarding your application via email, phone or SMS and to the terms of our data privacy policy.
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Customer Success Director, Online Education jobs in San Diego, CA, United States
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