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Airtable
San Francisco, CA, United States
At Airtable we are passionate about how our product democratizes software creation and empowers anyone to "create anything." Just like Lego blocks, what our customers can build with Airtable is virtually limitless. This opens up all sorts of exciting possibilities to address mission critical work for any type of business, and our Customer Success G
Job Source: AirtableSamsara
San Francisco, CA, United States
About the role: The Sales Planning and Strategy team is looking for an intellectually curious, motivated, and high-impact individual to join our team. This role will drive analysis to deeply understand our Sales team performance, build a multi-year plan to achieve our ambitious growth targets and drive strategic projects in partnership with our Sa
Job Source: SamsaraSalesforce
San Francisco, CA, United States
To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts. Job Category Marketing & Communications Job Details About Salesforce We’re Salesforce, the Customer Company, inspiring the future of business with AI+ Data +CRM. Leading with our core values, we he
Job Source: SalesforceSnowflake
San Mateo, CA, United States
Build the future of data. Join the Snowflake team. There is only one Data Cloud. Snowflake’s founders started from scratch and designed a data platform built for the cloud that is effective, affordable, and accessible to all data users. But it didn’t stop there. They engineered Snowflake to power the Data Cloud, where thousands of organizations un
Job Source: SnowflakeCandid Health
San Francisco, CA, United States
[Full Time] Strategy & Operations - Account Management / Customer Success Manager at Candid Health (United States) | BEAMSTART Jobs Strategy & Operations - Account Management / Customer Success Manager Candid Health United States Date Posted 28 Mar, 2023 Work Location San Francisco, United States Salary Offered $95000 — $145000 yearly Job Typ
Job Source: Candid HealthSnowflake Computing
San Mateo, CA, United States
Build the future of data. Join the Snowflake team. There is only one Data Cloud. Snowflake's founders started from scratch and designed a data platform built for the cloud that is effective, affordable, and accessible to all data users. But it didn't stop there. They engineered Snowflake to power the Data Cloud, where thousands of organizations un
Job Source: Snowflake ComputingAvAirPros
San Francisco, CA, United States
COMPANY OVERVIEW AvAirPros Services represents airlines’ interests and assists them in meeting the airport’s operational goals. We ensure all stakeholders successfully work through the business, financial, technical, and operational issues that arise in the aviation industry. Our client, the San Francisco Terminal Equipment Company, LLC (SFOTEC) i
Job Source: AvAirProsSnowflake Computing
San Mateo, CA, United States
Build the future of data. Join the Snowflake team. There is only one Data Cloud. Snowflake's founders started from scratch and designed a data platform built for the cloud that is effective, affordable, and accessible to all data users. But it didn't stop there. They engineered Snowflake to power the Data Cloud, where thousands of organizations un
Job Source: Snowflake ComputingSan Francisco, CA, United States
Who We Are
CloudKitchens helps restaurateurs around the world succeed in online food delivery - our goal is to make food more affordable, higher quality and convenient for everyone.
We take underutilized properties and transform them into smart kitchens so they can better serve restaurateurs, customers and the neighborhoods they’re in. Every time we launch a new facility we create jobs in that neighborhood, and we’re proud to provide a wide range of cuisines and options for healthy food at an affordable price.
We're changing the game for restaurateurs whether they’re entrepreneurs opening their first restaurant all the way through to your favorite global quick-service restaurant chains.
What You’ll Do:
The eTAM serves as the dedicated resource for enterprise partners, enterprise Sales and the enterprise Customer Success Management (CSM) team to provide solutions to any and all data& technical questions/challenges an enterprise Partner would face in the CloudKitchens environment, throughout their lifecycle with us, starting in the sale process.
The eTAM at CloudKitchens is quite different from traditional account management: they are not just coordinating internal teams but they are capable of resolving technical issues themselves (e.g. by becoming intimately familiar with our tech stack, our partners’ tech stacks, and understanding what can realistically be accomplished for all stakeholders), and analyzing data to produce actionable insights to better serve our partners.
The e TAM also has data analytics (Excel/Sheets modeling querying), strong presentation and slide deck building skills, and a sharp attention to detail
Key Activities:
Technical Account Management
Pre sales: solution selling, feasibility analysis, technical consulting
Launch and onboarding: tech integrations and testing
Live and ongoing: ongoing support, training of internal teams, expectation setting with partners
Prepare and present MBRs and similar executive reporting
Responsible for overseeing all activities that enable enterprise partners to harness the full value of CK’s tech stack, Otter, integrations, reporting and other technical features.
Relationship management
Serve as a single point of contact for our internal enterprise CSMs and our partners
Develop and maintain trusting relationships with partner technical counterparts
Develop expertise in partner POS platforms and coordinate cross-functionally to lead applicable Otter integration
Develop expertise in Otter Product Roadmap and be able to speak to current and upcoming features
Engage throughout customer lifecycle
Issue Resolution
Solve technical issues and surface other issues to the appropriate internal teams (e.g. Otter product teams) to ensure our customer’s feedback is represented and solutions are prioritized
Reporting and Data
Ensure partners are receiving accurate and timely data and performance reports
Address any issues related to discrepancies and reporting
Develop understanding of respective partner reporting needs and partner cross-functionally to resolve requests
Analyze partner data and present charts, decks and reports to help senior stakeholders understand partner operational performance.
Competencies
Stakeholder Management: manage expectations, influence others with different goals, negotiation
Communications: precise, detail-oriented, highly responsive
Ownership: high level of follow-through (managing internal teams), cares very much about details, reliable
Analytical and creative problem solver: think critically, data driven, ability to diagnose & solve complex problems
Technical: Google Sheets, SQL (willingness to learn is a minimum), Powerpoint/ Slides.
Advanced Technical: Basic knowledge of APIs and software integrations, restaurant point of sales systems, online ordering or e-commerce platforms and related software integrations
Build process: build the machine - focused on efficiency and scale when possible, but customer experience first
What Else You Need To Know
This role is based in our San Francisco office location. We believe that people do their best work when they are together. As a company, we’re in the marketplace of ideas and innovation. When you’re constantly innovating, changing how an industry works, inventing new products and processes - and we are doing all these things - we believe we’re better as a team in-person. That’s why all of our teams (except for our field-based roles) are now working from one of our office locations 5 days a week. Looking forward to sharing more about a Career of Substance at CloudKitchens.
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Email Alert for Strategy and Planning Customer Success Manager jobs in San Francisco, CA, United States
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