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CloudKitchens
San Francisco, CA, United States
Who We Are CloudKitchens helps restaurateurs around the world succeed in online food delivery - our goal is to make food more affordable, higher quality and convenient for everyone. We take underutilized properties and transform them into smart kitchens so they can better serve restaurateurs, customers and the neighborhoods they’re in. Every time
Job Source: CloudKitchensAppleOne Employment Services
San Francisco, CA, United States
We are looking for a highly skilled and experienced individual to join our team as a Senior Strategic Planning Leader. In this role, you will lead complex initiatives with a broad impact and play a key role in large-scale planning. As a principal-level strategist, you will provide strategic consulting services to client organizations, represent us
Job Source: AppleOne Employment ServicesTalentBridge Holdings Corporation
San Francisco, CA, United States
Title - Lead Strategy & Planning Consultant Duration - 12 months Location - San Francisco, CA Lead complex initiatives with broad impact and act as key participant in large scale planning. Provide principal level strategic consulting services to client organizations. Represents on Industry boards and committees. Review and analyze complex larger
Job Source: TalentBridge Holdings CorporationPump.co
San Francisco, CA, United States
Pump.co is on the lookout for its first Customer Success Lead. Join us in making sure our customers are having the best experience. Your job is important in building strong connections and making Pump.co the go-to choice for businesses using the cloud. Responsibilities: Speak up for our customers inside Pump.co. Understand what they need and make
Job Source: Pump.coUnlayer
San Francisco, CA, United States
[Full Time] Customer Success Lead at Unlayer (United States) | BEAMSTART Jobs Customer Success Lead Unlayer United States Date Posted 12 May, 2023 Work Location San Francisco, United States Salary Offered Not Specified Job Type Full Time Experience Required 6+ years Remote Work Yes Stock Options No Vacancies 1 available About Unlayer Unlayer
Job Source: UnlayerParamark, Inc.
Burlingame, CA, United States
The company Paramark helps CMOs and CFOs invest in marketing with confidence and predictability. There are proven scientific ways to do this, but they are poorly understood and practiced by only a tiny fraction of teams. Companies waste millions on campaigns that don’t work, while failing to invest in critical long-term initiatives whose impact is
Job Source: Paramark, Inc.Watershed
San Francisco, CA, United States
About Watershed Watershed is a software platform for running a world-class climate program. We measure our success in the carbon reduction achievements of our customers. We are looking for team members who love product-building, want to work hard at a mission-oriented startup, and will collaborate with us in shaping the culture of a growing team.
Job Source: WatershedLingrove
San Rafael, CA, United States
Are you ready to make a lasting impact? At Lingrove, we're revolutionizing the built environment with our eco-friendly, high-performance interior products. We're pioneering next-generation plant-based composites, offering superior alternatives to plastics and wood. We are looking for a Customer Success Lead with estimating experience to facilitat
Job Source: LingroveSan Francisco, CA, United States
At Airtable we are passionate about how our product democratizes software creation and empowers anyone to "create anything." Just like Lego blocks, what our customers can build with Airtable is virtually limitless. This opens up all sorts of exciting possibilities to address mission critical work for any type of business, and our Customer Success Group works across the market to deliver differentiated solutions that meet their unique needs. Airtable's addressable market is substantial and we're only scratching the surface of the impact we can deliver to our customers.
As part of the Customer Success Group Strategy, Planning, and Insights team, you'll provide insight through hypothesis driven analysis, support annual and quarterly planning, define north star success metrics and create scalable reporting across key renewal and retention measures, and continuously find opportunities to optimize our go-to-market motions across Sales and Customer Success and across customer geographies and industries.
There is a lot of building to do. We're looking for folks who know what good looks like, but who are flexible, resourceful, collaborative and really excited to join us on our adventure to figure out both the right long term vision and the right next steps for tomorrow.
What you'll do
Develop and own critical reporting and dashboards that provide transparency into key renewal and retention measures for our business; proactively identify risks and opportunities to our sustained revenue growth
Provide insights into levers for accelerating customer retention, improving Customer Success capacity for Named and Scaled CSM teams, and operationalizing new ideas through the creation of new processes and workflows
Manage core Customer Success operational processes such as target setting and book re-balancing
Conduct reviews of our key performance metrics with Customer Success leaders
Identify optimizations to our ecosystem of tools and work closely with our systems team to scope business requirements and guide implementations of new features
Provide strategic direction on leveraging systems and tools to drive run the business reporting and insights, regularly collect feedback from CS leaders and update playbooks and reporting as processes change.
Develop & perform analyses to measure the effectiveness of scaled campaigns with a focus on A/B testing
Note: During peak times, this role may be expected to work outside of standard work hours to fulfill time sensitive responsibilities.
Who you are
8+ years of total work experience, ideally in a management consulting, business analysis, and/ or comparable technology industry role with a Bachelor's degree in a related field; at least 4+ years prior experience in Sales or Customer Success Strategy and Operations for a high growth company, or operational experience in investment banking, management consulting, private equity, venture capital, or business insights / analytics roles
You demonstrate the ability to scale and equip the business in a strategic manner, communicate big picture opportunities and make data-driven decisions
You take a proactive, consultative approach, building trust consistently and quickly
You have an enthusiastic "roll up your sleeves" mentality
You work well under pressure, with a high degree of adaptability and flexibility in a fast-paced, rapidly changing environment
You are strong in excel and analytical tools. You are advanced with SQL or have a demonstrated ability to ramp quickly on analytical tools
You have experience with GTM systems such as Salesforce, Gong, Gainsight, and Catalyst
Airtable is an equal opportunity employer. We embrace diversity and strive to create a workplace where everyone has an equal opportunity to thrive. We welcome people of different backgrounds, experiences, abilities, and perspectives. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status or any characteristic protected by applicable federal and state laws, regulations and ordinances. Learn more about your EEO rights as an applicant
VEVRAA-Federal Contractor
If you have a medical condition, disability, or religious belief/practice which inhibits your ability to participate in any part of the application or interview process, please complete our Accommodations Request Form and let us know how we may assist you. Airtable is committed to participating in the interactive process and providing reasonable accommodations to qualified applicants.
Compensation awarded to successful candidates will vary based on their work location, relevant skills, and experience.
Our total compensation package also includes the opportunity to receive benefits, restricted stock units, and may include incentive compensation. To learn more about our comprehensive benefit offerings, please check out Life at Airtable.
For work locations in the San Francisco Bay Area, New York City, and Los Angeles, the base salary range for this role is:
$165,800-$216,000 USD
Please see our Privacy Notice for details regarding Airtable's collection and use of personal information relating to the application and recruitment process by clicking here.
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Email Alert for Customer Success Strategy, Planning, and Insights Lead jobs in San Francisco, CA, United States
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