Customer Success Manager

San Jose, CA, United States

Join the Trackonomy Team!

Want to be part of the next hyper-growth IoT story out of Silicon Valley? Our seasoned leadership team has successfully grown the company 100x in four years while securing top VC investors like Kleiner Perkin and 8VC. We have paying customers and are rapidly scaling in the United States and Internationally. Are you looking for a high-energy, fast-paced, team-oriented environment that challenges your talents daily with cutting-edge technologies that solve global problems across multiple markets? Join the Trackonomy Team; we offer opportunities to talented professionals covering all engineering disciplines while creating unique opportunities for career growth.

About Trackonomy

Trackonomy aims to make people and organizations more productive through our next-generation operating system for the connected world. Our unique diversity of technologies allows us to create building blocks and vertically integrated, configurable platforms that enable our customers to drive digital transformation throughout their organization. We have a successful track record of leading initiatives at multibillion-dollar businesses in the Logistics, Industrial, Healthcare, Homeland Security spaces, and more. Despite being in strategic stealth mode, our solutions have been on ABC, CNBC, CNN, FOX, and even featured during US Senate hearings. In 2019 we joined AirBnB, Google, and Twitter as a recipient of the prestigious World Economic Forum Pioneer Award! We have raised over $250 million from top investors, including Kleiner Perkin and 8VC. Trackonomy is headquartered in San Jose, California, in the heart of Silicon Valley.

Summary:

The Customer Success Manager is the right hand person for the General Manager for one of our largest business units. This role will ensure good customer relations, and will immediately impact our productivity, streamline initiatives, oversee program management, and communicate objectives between departments. You will be a role model and live our Vision, Mission, and Values.

This is a full-time onsite role. Essential Duties and Responsibilities:

Provide confidential strategic support for General Manager.

Develop presentation materials for outside presentations, independently research and analyze associated issues and compile materials needed for presentation and decision-making purposes.

Build and maximize trusting relationships with the leadership team, seeking to understand and align leadership priorities.

Balance strategy and execution - can think strategically but can also roll up sleeves to get things done.

Lead programs and handle ad hoc incoming requests.

Set and execute deadlines to meet overall goals. Prioritizes conflicting handles tasks expeditiously and proactively, and follows through on completing projects.

Assume and/or delegate responsibilities for high-level projects amongst departments.

Support by tracking and assuming responsibility for completing projects, initiatives, and action items.

Act as the facilitator to streamline efficiency and communication between departments.

Qualifications:

Education and Experience:

Bachelors degree in engineering (electrical or computer science or similar)

3+ yrs of experience managing customer relations

3+ yrs managing programs

Advanced critical thinking and data analysis with extreme attention to detail

Able to build business cases and derive value creation from technology solutions

Experience in driving customer adoption, usage, and value realization

Strong ability to create programs that are tailored to a customer's unique goals and situation.

Skilled at building positive relationships with customers, especially at the Executive level

Eager to collaborate with internal teams to deliver customer satisfaction (i.e., Sales, Support, Engineering, and Product Management)

Excellent verbal and written communication skills, including the ability to chair meetings and create compelling presentations.

Travel up to 25% to visit customers.

Highly Desirable Skills

Project management experience

Some level of vertical integration

Experience in the airline industry

SQL and Python skills

The salary range for this role is $112,065 to $250,000, plus bonuses and Pre-IPO equity. It is uncommon for anyone to be hired at or near the top range for their role, and final compensation is based on the facts and circumstances of the case. The compensation range is broad because it reflects many factors, including but not limited to skill sets, experience, and training directly relevant to the role, business and company needs, cultural fit, level, and location.

Why Trackonomy Systems is a Great Place to Work:

Culture and Belonging : Our company's culture isn't something you join; it's something you help build. You will be a role model and live our Vision, Mission, and Values.

Perks: Trackonomy Systems understands that personal wellness is one of the keys to a happy, healthy, and productive work environment. We offer Platinum level Health benefits, Flexible and Health Savings Accounts, Commuter benefits, and an Employee Assistance Program. We also understand you are planning for the future, so we offer a Pre-IPO equity and a 401k plan.

Career Growth : Trackonomy Systems is invested in the growth of our team members and understands that frequent, two-way feedback is critical to that growth. We encourage regular one-on-ones with your manager, a regular schedule of performance reviews, and learning and development opportunities, whether that be towards being a great manager, being a great individual contributor, or a lateral move to gain a breadth of knowledge and experience.

Trackonomy Systems is proud to ensure equal employment opportunities to all individuals regardless of their race, color, religious creed, national origin, ancestry, physical or mental disability, sex, gender, gender identity, gender expression, sexual orientation, age, medical condition, genetic information, marital or registered domestic partnership status, military or veteran status, or any other characteristic protected by state, federal, or local law.

We strive to provide a stellar experience throughout the application process and ensure all applicants will be given proper consideration based solely on merit and Trackonomy's business needs.

Trackonomy Systems is dedicated to working with and providing reasonable accommodations to individuals with physical and mental disabilities. If you need assistance or accommodation due to a disability while interviewing, please contact [email protected].

When you apply for a job on this site, you acknowledge and agree that the personal data contained in your application will be collected and processed by Trackonomy Systems, Inc. and/or one of its subsidiaries ("Trackonomy") in accordance with our Applicant Privacy Notice. If you have any questions about our privacy practices, please contact [email protected].

When you apply to a job on this site, you acknowledge and agree that the personal data contained in your application will be collected and processed by Trackonomy Systems, Inc. and/or one of its subsidiaries ("Trackonomy") in accordance with our Applicant Privacy Notice. If you have any questions about our privacy practices, please contact [email protected].

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