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TRACKONOMY SYSTEMS
San Jose, CA, United States
Join the Trackonomy Team! Want to be part of the next hyper-growth IoT story out of Silicon Valley? Our seasoned leadership team has successfully grown the company 100x in four years while securing top VC investors like Kleiner Perkin and 8VC. We have paying customers and are rapidly scaling in the United States and Internationally. Are you looking
Job Source: TRACKONOMY SYSTEMSBolster, Inc
Santa Clara, CA, United States
About Bolster Bolster turns the security paradigm upside down and removes threats and digital risks before an attack occurs. Our protection extends beyond the enterprise to customers and partners. Our approach is the antithesis of today’s cyber defense strategy, which is to wait for an attack than try and prevent it. Or worse, assume you have been
Job Source: Bolster, IncStampli
Mountain View, CA, United States
Experience with at least one of these systems is a big plus! Minimum 2 years Accounts Payable experience Excellent presentation / training skills Loves technology Service oriented Organized Quick learner Responsibilities Implement Stampli ‘s Interactive Invoice Management solution for new customers and help with all aspects of support, onboarding
Job Source: StampliProductiv, Inc.
Palo Alto, CA, United States
Productiv started with a vision to transform the way enterprises manage and optimize their software portfolios. With a focus on driving efficiency and transparency in IT, Procurement, and Finance departments, we're revolutionizing SaaS management. At Productiv, we believe in enabling companies to make data-driven decisions that propel growth and fo
Job Source: Productiv, Inc.Payactiv, Inc.
Milpitas, CA, United States
Who we are… We are Payactiv, a FinTech company in the heart of Silicon Valley, devoted to giving workers access to their earned wages when they need them. Payactiv is the pioneer and industry leader in Earned Wage Access. We are the only Certified B Corporation and Public Benefit Corporation in our industry. Our app provides millions with financial
Job Source: Payactiv, Inc.Mainspring Energy, Inc.
Menlo Park, CA, United States
Driven by our vision of the affordable, reliable, net-zero carbon grid of the future, Mainspring has developed a new category of power generation — the linear generator — that delivers local, scalable, and fuel-flexible power to help accelerate the transition to the net-zero carbon grid. The unique combination of attributes offered by Mainspring’s
Job Source: Mainspring Energy, Inc.A Place for Mom
Milpitas, CA, United States
Company Description About A Place for Mom We’re the leading online platform connecting families searching for senior care with a team of experienced local advisors providing insight-driven, personalized solutions. As the nation’s most trusted senior advisory service, we are a mission-based organization that enables caregivers to make the best sen
Job Source: A Place for MomAnatomage Inc
Santa Clara, CA, United States
Who is Anatomage? Anatomage is committed to transcending the limitations of existing medical education with innovative products that elevate the teaching and learning process. Our staff is relentlessly committed to quality and customer satisfaction, striving to make sure our customers realize the full benefits of our unique products. Anatomage is
Job Source: Anatomage IncSan Jose, CA, United States
As a Customer Success Manager (CSM), you'll report to our Manager of Customer Success and manage the success and net retention of your portfolio of customers. You will combine technology expertise, business acumen and passion for customer success to promote our customers' and company's expected outcomes. We are looking for team members who are excited to learn our platform and become fluent in fraud, e-commerce and payments, where we provide value. As a trusted advisor with a deep product and industry knowledge, you'll be able understand customers' goals and help them optimize performance. You'll collaborate internally with management and broader teams to provide an outstanding customer experience and drive continuous improvement for Signifyd.
Responsibilities :
Oversee the customer lifecycle and ensure ongoing client satisfaction and retention of a portfolio of assigned clients
Use knowledge of the Signifyd platform to advise on best practices around product usage with end-users
Identify, establish, and strengthen relationships with current and potential team members within your accounts
Close renewals and seek out additional expansion opportunities within your book of business
Ensure swift resolution of account issues by using resources from cross-functional teams, as needed
Work with Marketing to identify and convert successful customers into advocates
Embody Signifyd values and serve as a role model for other team members
Develop collateral and conduct periodic business reviews with client executive teams
Be a face of the company at trade shows and other industry events, both virtually and in person
Participate in on-call schedule every 6-8 weeks on Fridays to support the 4-day workweek for the Customer Success team. Primary work will be responding to any customer escalations that arise that customer support cannot resolve.
Requirements for position :
2+ years of Customer Success Management or Account Management; technology background preferred
Customer management experience within complex accounts
Excellent communication and presentation skills
An analytical and metrics-driven work style
Ability to analyze complex situations and develop associated action plans and lead teams to achieve goals
Deep experience generating and manipulating data for presentations (Microsoft Excel, Looker, etc.)
Motivated, resourceful, detail-oriented, and highly organized
Self-starter who excels under ambiguity in a fast-paced, deadline-oriented environment
Background in e-commerce, fraud or payments industries is a plus
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Email Alert for Customer Success Manager jobs in San Jose, CA, United States
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