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Grammarly
, CA, United States
Grammarly is excited to offer a remote-first hybrid working model . Team members work primarily remotely in the United States, Canada, Ukraine, Germany, or Poland. Certain roles have specific location requirements to facilitate collaboration at a particular Grammarly hub. All roles have an in-person component: Conditions permitting, teams meet 2
Job Source: GrammarlyMGT Industries, Inc
Los Angeles, CA, United States
Customer Serv / Order Entry Merchandiser Shipping / Logistics / Warehouse 60000.00-70000.00 Per Year Mid to Senior Level CUSTOMER SUPPORT SPECIALIST Company: MGT Industries, Inc. is a well-established multi-division women’s apparel company specializing in intimate apparel and sleepwear. With a commitment to quality and innovation, we strive to cr
Job Source: MGT Industries, IncDSLRPros
Los Angeles, CA, United States
Why DSLRpros? At DSLRPRos, you work with emerging tech products that allow organizations to work safer, smarter, and faster. From disrupting how we inspect power grids to finding missing persons in a fraction of the time, the use cases for drones in industry and public safety are growing every day. DSLRPRos is at the forefront of it all! We are loo
Job Source: DSLRProsInBrace
, CA, United States
Description Position at InBrace InBrace is a flat, fail-fast organization changing the face of orthodontics starting with a behind-your-teeth, teeth straightener -- driven by the revolutionary Smartwire.InBrace provides the clinically superior results orthodontists love & the aesthetics and comfort that have never been possible – until now. JOB S
Job Source: InBraceMirareality
, CA, United States
**Customer Support Specialist** * Los Angeles/San Francisco, CA - Remote OK * Full-Time * Customer Support Specialist Mira is looking for a Customer Support Specialist to assist our customers with technical problems when using our products and services. The Customer Support Specialist will also be entrusted to take the lead in recommending and ex
Job Source: MirarealityHivewatch
, CA, United States
**Customer Support Specialist** at HiveWatch El Segundo, CA **HiveWatch is empowering organizations to protect their people through intelligent orchestration of their physical security programs.** HiveWatch is a tech-forward, inclusive organization leading the evolution of the physical security industry with innovation and collaborative prob
Job Source: HivewatchReveleer
Glendale, CA, United States
Customer Support Specialist Position Onsite - Glendale, OH or New Albany, OH Reveleer is a healthcare data and analytics company that uses Artificial Intelligence to give health plans across all business lines greater control over their Quality Improvement, Risk Adjustment, and Member Management programs. With one transformative solution, the Rev
Job Source: ReveleerReveleer
Glendale, CA, United States
Customer Support Specialist Position Onsite - Glendale, OH or New Albany, OH Reveleer is a healthcare data and analytics company that uses Artificial Intelligence to give health plans across all business lines greater control over their Quality Improvement, Risk Adjustment, and Member Management programs. With one transformative solution, the Reve
Job Source: ReveleerLos Angeles, CA, United States
**Customer Care Support Specialist**
* Los Angeles, CA
* Full Time
* Customer Care
* Mid Level
**Our Mission**
Happiest Baby is a mission-driven company helping parents raise healthy, happy children and saving lives. We make SNOO, the world's first smart sleeper and the safest baby bed ever madeproven to add 1-2 hours of sleep per nightand develop landmark products, content, and services.
Our CEO is the renowned pediatrician, Dr. Harvey Karp, author of the best-selling parenting guide, "*The Happiest Baby on the Block*." SNOO was built with a team of MIT engineers and celebrated designers. It is the most awarded baby product in history and has been exhibited in six of the world's top museums (e.g., Smithsonian, SF MOMA, London Design Museum).
At Happiest Baby, our customers always come first! Our Customer Care team goes above and beyond our customers expectations to make sure they get the utmost in care and attention. As a customer care specialist, you will have the ability to act as a liaison for the customer and will assist with a range of requests from order inquiries to product and technical requests. The ideal candidate will enjoy working cross functionally, problem solving, and thinking outside the box.
Happiest Baby is a VC funded startup, and we are on a mission to create science-based solutions that make children and families healthier and happier join us!
**Responsibilities**
* Diagnose and assist customers with tech troubleshooting steps.
* Resolve customer complaints via phone, email, or social media.
* Maintain customer records by updating account information.
* Answer questions about products, warranties, and terms of sale.
* Assist with placement of orders, returns or in warranty calls.
* Administer sleep consultations as requested
**Qualifications**
* 2-3+ years of customer service experience (supervisor/manager experience a plus).
* Highly proficient in Microsoft Office, including PowerPoint and Excel.
* Consumer products, e-commerce, and startup experience highly preferred.
**Traits of a Successful Customer Care Specialist**
* Comfortable problem-solving tech issues and navigating a customer through the process.
* Clear communicator who proactively anticipates customer needs.
* Adaptable in a changing start up environment.
* Embraces the customer first philosophy.
* Friendly and outgoing personality with a can do attitude.
* Willing to work afternoons and/or evenings with weekends a plus!
* Work remotely from the comforts of your own home!
**Perks**
* Competitive health/dental/eyecare plan
* 401(k) plan
* Daily catered lunches
* Dog-friendly environment
* Indoor-outdoor workspace
* Working with a great team that is literally saving babies lives!
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Email Alert for Customer Care Support Specialist jobs in Los Angeles, CA, United States
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