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Hivewatch
, CA, United States
**Customer Support Specialist** at HiveWatch El Segundo, CA **HiveWatch is empowering organizations to protect their people through intelligent orchestration of their physical security programs.** HiveWatch is a tech-forward, inclusive organization leading the evolution of the physical security industry with innovation and collaborative prob
Job Source: HivewatchMirareality
, CA, United States
**Customer Support Specialist** * Los Angeles/San Francisco, CA - Remote OK * Full-Time * Customer Support Specialist Mira is looking for a Customer Support Specialist to assist our customers with technical problems when using our products and services. The Customer Support Specialist will also be entrusted to take the lead in recommending and ex
Job Source: MirarealityDSLRPros
Los Angeles, CA, United States
Why DSLRpros? At DSLRPRos, you work with emerging tech products that allow organizations to work safer, smarter, and faster. From disrupting how we inspect power grids to finding missing persons in a fraction of the time, the use cases for drones in industry and public safety are growing every day. DSLRPRos is at the forefront of it all! We are loo
Job Source: DSLRProsDSLRpros
Los Angeles, CA, United States
Why DSLRpros? At DSLRPRos, you work with emerging tech products that allow organizations to work safer, smarter, and faster. From disrupting how we inspect power grids to finding missing persons in a fraction of the time, the use cases for drones in industry and public safety are growing every day. DSLRPRos is at the forefront of it all! We are l
Job Source: DSLRprosMGT Industries, Inc
Los Angeles, CA, United States
Customer Serv / Order Entry Merchandiser Shipping / Logistics / Warehouse 60000.00-70000.00 Per Year Mid to Senior Level CUSTOMER SUPPORT SPECIALIST Company: MGT Industries, Inc. is a well-established multi-division women’s apparel company specializing in intimate apparel and sleepwear. With a commitment to quality and innovation, we strive to cr
Job Source: MGT Industries, IncHappiest Baby, Inc
Los Angeles, CA, United States
**Customer Care Support Specialist** * Los Angeles, CA * Full Time * Customer Care * Mid Level **Our Mission** Happiest Baby is a mission-driven company helping parents raise healthy, happy children and saving lives. We make SNOO, the world's first smart sleeper and the safest baby bed ever madeproven to add 1-2 hours of sleep per nightand deve
Job Source: Happiest Baby, IncSalesforce, Inc.
Los Angeles, CA, United States
Join our Talent Community and be the first to know about open roles, career tips, events happening near you, and much more. At Salesforce, we strive to create an accessible and inclusive experience for all candidates. If you need a reasonable accommodation during the application or the recruiting process, please submit a request via this Accommoda
Job Source: Salesforce, Inc.HelloTech Inc.
Los Angeles, CA, United States
???? **Privacy Notice** **Senior Customer Support Specialist** Los Angeles, CA / Operations Escalations / Full-Time HelloTech is the leading independent, on-demand technology support service. Available 24/7 both in-home and remote, HelloTech's massive network of expert technicians nationwide are dedicated to providing a top-notch customer experi
Job Source: HelloTech Inc.Glendale, CA, United States
Customer Support Specialist
Position Onsite - Glendale, OH or New Albany, OH
Reveleer is a healthcare data and analytics company that uses Artificial Intelligence to give health plans across all business lines greater control over their Quality Improvement, Risk Adjustment, and Member Management programs. With one transformative solution, the Reveleer platform enables plans to independently execute and manage every aspect of enrollment, provider outreach and data retrieval, coding, abstraction, reporting, and submissions. Leveraging proprietary technology, robust data sets, and subject matter expertise, Reveleer provides complete record retrieval and review services so health plans can confidently plan and execute risk, quality, and member management programs to deliver more value and improved outcomes.
The work schedule typically includes regular business hours Monday - Friday, but could also include early morning shifts and weekends, with some overtime possible.
The Role:
The Customer Support Specialist provides documentation of processes and configurations of Reveleer's SaaS products while providing tier 2 support for application issues, assisting with the identification of root causes and present possible solutions. This is a not a call-center type support position - there are no scripts. You need to be able to provide technical input for application deficiencies, be able to dialogue cross-functionally to contribute to development prioritizations, proposals, SOWs and client implementations.
Ideal Experience:
Healthcare/Medicare Advantage experience at the plan level.
Technical Customer Support or Client Support experience, ideally as a Business Analyst, a Customer Support Representative or similar role.
Experience with SaaS delivered applications is a plus.
Required Skills:
SQL - solid knowledge (select statements, complex joins, updates, deletes, importing and exporting of data and table inserts)
Aptitude and proven ability in providing positive customer service and good communication, problem solving, and basic technical writing skills
Solid data management experience - using Excel, Access MS SQL Server (or other RDBMS)
Excellent organizational skills to effectively manage multiple customer support issues
Desired Skills:
4+ years SQL experience
ASCII andpr EDI knowledge is desirable.
3+ years MS Project or the equivalent
Familiarity with JIRA is a plus
Required Education:
Bachelor's degree or higher in Computer Science or equivalent experience
**Location:
** This position can be either in any of our offices: Glendale, CA or New Albany, OH
Our compensation reflects the cost of labor across several US geographic markets. Pay is based on several factors including market location and may vary depending on job-related knowledge, skills, and experience.
Reveleer E-Verifies all new hires.
Reveleer is an equal opportunity employer. We do not discriminate on the basis of race, religion, color, national origin, gender, gender identity, sexual orientation, age, marital status, veteran status, disability status or genetic information, in compliance with applicable federal, state and local law.
Email Alert for Customer Support Specialist jobs in Glendale, CA, United States
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