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Grammarly
, CA, United States
Grammarly is excited to offer a remote-first hybrid working model . Team members work primarily remotely in the United States, Canada, Ukraine, Germany, or Poland. Certain roles have specific location requirements to facilitate collaboration at a particular Grammarly hub. All roles have an in-person component: Conditions permitting, teams meet 2
Job Source: GrammarlyMGT Industries, Inc
Los Angeles, CA, United States
Customer Serv / Order Entry Merchandiser Shipping / Logistics / Warehouse 60000.00-70000.00 Per Year Mid to Senior Level CUSTOMER SUPPORT SPECIALIST Company: MGT Industries, Inc. is a well-established multi-division women’s apparel company specializing in intimate apparel and sleepwear. With a commitment to quality and innovation, we strive to cr
Job Source: MGT Industries, IncInBrace
, CA, United States
Description Position at InBrace InBrace is a flat, fail-fast organization changing the face of orthodontics starting with a behind-your-teeth, teeth straightener -- driven by the revolutionary Smartwire.InBrace provides the clinically superior results orthodontists love & the aesthetics and comfort that have never been possible – until now. JOB S
Job Source: InBraceMirareality
, CA, United States
**Customer Support Specialist** * Los Angeles/San Francisco, CA - Remote OK * Full-Time * Customer Support Specialist Mira is looking for a Customer Support Specialist to assist our customers with technical problems when using our products and services. The Customer Support Specialist will also be entrusted to take the lead in recommending and ex
Job Source: MirarealityHivewatch
, CA, United States
**Customer Support Specialist** at HiveWatch El Segundo, CA **HiveWatch is empowering organizations to protect their people through intelligent orchestration of their physical security programs.** HiveWatch is a tech-forward, inclusive organization leading the evolution of the physical security industry with innovation and collaborative prob
Job Source: HivewatchReveleer
Glendale, CA, United States
Customer Support Specialist Position Onsite - Glendale, OH or New Albany, OH Reveleer is a healthcare data and analytics company that uses Artificial Intelligence to give health plans across all business lines greater control over their Quality Improvement, Risk Adjustment, and Member Management programs. With one transformative solution, the Rev
Job Source: ReveleerReveleer
Glendale, CA, United States
Customer Support Specialist Position Onsite - Glendale, OH or New Albany, OH Reveleer is a healthcare data and analytics company that uses Artificial Intelligence to give health plans across all business lines greater control over their Quality Improvement, Risk Adjustment, and Member Management programs. With one transformative solution, the Reve
Job Source: ReveleerFullsteam Operations LLC
, CA, United States
It's fun to work in a company where people truly BELIEVE in what they're doing! We're committed to bringing passion and customer focus to the business. The Flybook, part of the Fullsteam Organization, is looking for a Customer Support Specialist to join our team! Required to works West Coast hours, including Saturdays with Sundays and Mondays of
Job Source: Fullsteam Operations LLCLos Angeles, CA, United States
Why DSLRpros?
At DSLRPRos, you work with emerging tech products that allow organizations to work safer, smarter, and faster. From disrupting how we inspect power grids to finding missing persons in a fraction of the time, the use cases for drones in industry and public safety are growing every day. DSLRPRos is at the forefront of it all!
We are looking for hungry individuals to help us determine the best e-commerce, digital marketing, lead gen, product distribution, and after-sales support practices to ensure the success of our customers, whether they are rural fire departments or multinational Fortune 100 enterprises.
Join us in helping the world save money, time, and lives.
*Please note that is an on-site role at our Chatsworth, CA headquarters with some flexibility for hybrid work*
About the Role:
The Drone Customer Support Specialist will enhance customer satisfaction and drive customer retention and growth. H/She will maintain, and help continuously improve, our systems for responding to customer queries via our website, phone, email and various other online channels, and ensure all of these queries and support tickets are completed in a timely manner. This position will also be a key player in our overall sales operation, helping us over deliver on customer expectations while reducing friction throughout the pre and post sale process.
The ideal candidate will have a background in drone customer service, excellent communication skills, and a passion for helping customers succeed. H/She will model exemplary behavior, adhere to processes and best practices, identify opportunities for continuous improvement, and drive strategies as appropriate.
What You Will Do:
Serve as the primary point of contact for key customers, understanding their needs and ensuring their success with our products and services.
Collaborate with sales, marketing, operations, and product teams to ensure a seamless customer experience.
Help to close e-commerce sales with online customers who call or chat before or during checkout.
Lead and provide guidance, support, and training to ensure high performance.
Monitor customer health metrics and identify areas for improvement.
Conduct regular check-ins with customers to ensure they are achieving their desired outcomes.
Address customer concerns and issues promptly, working to resolve them promptly and effectively.
Develop and maintain strong customer relationships, acting as a trusted advisor and advocating for their needs.
Create and deliver customer success reports to leadership highlighting key metrics and success stories.
Stay up-to-date with industry trends and best practices in customer success.
What You'll Bring:
3-5 years of experience in customer success, account management, or a related role.
1-3 years of experience in Drones, E-Commerce or related industry.
Highly motivated and proactive, with a proven ability to manage multiple projects.
An entrepreneurial mindset , willing to push through and find creative solutions to difficult problems.
Strong analytical, strategic, and creative problem-solving skills.
Proficient in Excel, PowerPoint, and Google Suite.
Working knowledge or interest in sales support systems, data, and tools is a plus.
Proven track record of leading a customer success team.
Strong understanding of customer success best practices and methodologies.
Excellent communication and interpersonal skills.
Ability to analyze data and metrics to drive decision-making.
Strong problem-solving skills and a proactive approach to addressing customer needs.
Experience in the drone industry or technology sector is required.
Proficiency in customer relationship management (CRM) software.
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Email Alert for Customer Support Specialist jobs in Los Angeles, CA, United States
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