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InBrace
, CA, United States
Description Position at InBrace InBrace is a flat, fail-fast organization changing the face of orthodontics starting with a behind-your-teeth, teeth straightener -- driven by the revolutionary Smartwire.InBrace provides the clinically superior results orthodontists love & the aesthetics and comfort that have never been possible – until now. JOB S
Job Source: InBraceGrammarly
, CA, United States
Grammarly is excited to offer a remote-first hybrid working model . Team members work primarily remotely in the United States, Canada, Ukraine, Germany, or Poland. Certain roles have specific location requirements to facilitate collaboration at a particular Grammarly hub. All roles have an in-person component: Conditions permitting, teams meet 2
Job Source: GrammarlyMGT Industries, Inc
Los Angeles, CA, United States
Customer Serv / Order Entry Merchandiser Shipping / Logistics / Warehouse 60000.00-70000.00 Per Year Mid to Senior Level CUSTOMER SUPPORT SPECIALIST Company: MGT Industries, Inc. is a well-established multi-division women’s apparel company specializing in intimate apparel and sleepwear. With a commitment to quality and innovation, we strive to cr
Job Source: MGT Industries, IncHivewatch
, CA, United States
**Customer Support Specialist** at HiveWatch El Segundo, CA **HiveWatch is empowering organizations to protect their people through intelligent orchestration of their physical security programs.** HiveWatch is a tech-forward, inclusive organization leading the evolution of the physical security industry with innovation and collaborative prob
Job Source: HivewatchFullsteam Operations LLC
, CA, United States
It's fun to work in a company where people truly BELIEVE in what they're doing! We're committed to bringing passion and customer focus to the business. The Flybook, part of the Fullsteam Organization, is looking for a Customer Support Specialist to join our team! Required to works West Coast hours, including Saturdays with Sundays and Mondays of
Job Source: Fullsteam Operations LLCMirareality
, CA, United States
**Customer Support Specialist** * Los Angeles/San Francisco, CA - Remote OK * Full-Time * Customer Support Specialist Mira is looking for a Customer Support Specialist to assist our customers with technical problems when using our products and services. The Customer Support Specialist will also be entrusted to take the lead in recommending and ex
Job Source: MirarealityinSitu Sales
, CA, United States
Our company, inSitu Sales, works in the SaaS sector for wholesale distributors and manufacturers. We're looking for a Customer Support Specialist able to manage support tickets and/or chats that may come in from the businesses using our software. The bulk of the workload will be in explaining parts of our software, how it connects with ERP integrat
Job Source: inSitu SalesAt Home Stores LLC
Pasadena, CA, United States
$18.00-23.40/hour The Customer Support Specialist (CSS) is responsible for all front end processes, including opening, closing, training and delegation of tasks to team members. They are focused on driving profitability through promoting operational success and maximizing the customer's experience. Key Roles and Responsibilities * Provides custo
Job Source: At Home Stores LLCGlendale, CA, United States
Customer Support Specialist
Position Onsite - Glendale, OH or New Albany, OH
Reveleer is a healthcare data and analytics company that uses Artificial Intelligence to give health plans across all business lines greater control over their Quality Improvement, Risk Adjustment, and Member Management programs. With one transformative solution, the Reveleer platform enables plans to independently execute and manage every aspect of enrollment, provider outreach and data retrieval, coding, abstraction, reporting, and submissions. Leveraging proprietary technology, robust data sets, and subject matter expertise, Reveleer provides complete record retrieval and review services so health plans can confidently plan and execute risk, quality, and member management programs to deliver more value and improved outcomes.
The work schedule typically includes regular business hours Monday - Friday, but could also include early morning shifts and weekends, with some overtime possible.
The Role:
The Customer Support Specialist provides documentation of processes and configurations of Reveleer's SaaS products while providing tier 2 support for application issues, assisting with the identification of root causes and present possible solutions. This is a not a call-center type support position - there are no scripts. You need to be able to provide technical input for application deficiencies, be able to dialogue cross-functionally to contribute to development prioritizations, proposals, SOWs and client implementations.
Ideal Experience:
Healthcare/Medicare Advantage experience at the plan level.
Technical Customer Support or Client Support experience, ideally as a Business Analyst, a Customer Support Representative or similar role.
Experience with SaaS delivered applications is a plus.
Required Skills:
SQL - solid knowledge (select statements, complex joins, updates, deletes, importing and exporting of data and table inserts)
Aptitude and proven ability in providing positive customer service and good communication, problem solving, and basic technical writing skills
Solid data management experience - using Excel, Access MS SQL Server (or other RDBMS)
Excellent organizational skills to effectively manage multiple customer support issues
Desired Skills:
4+ years SQL experience
ASCII andpr EDI knowledge is desirable.
3+ years MS Project or the equivalent
Familiarity with JIRA is a plus
Required Education:
Bachelor’s degree or higher in Computer Science or equivalent experience
Location:
This position can be either in any of our offices: Glendale, CA or New Albany, OH
Our compensation reflects the cost of labor across several US geographic markets. Pay is based on several factors including market location and may vary depending on job-related knowledge, skills, and experience.
Reveleer E-Verifies all new hires.
Reveleer is an equal opportunity employer. We do not discriminate on the basis of race, religion, color, national origin, gender, gender identity, sexual orientation, age, marital status, veteran status, disability status or genetic information, in compliance with applicable federal, state and local law.
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Email Alert for Customer Support Specialist jobs in Glendale, CA, United States
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