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American Telephone and Telegraph Company
Cerritos, CA, United States
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Job Source: American Telephone and Telegraph CompanyHivewatch
, CA, United States
**Customer Support Specialist** at HiveWatch El Segundo, CA **HiveWatch is empowering organizations to protect their people through intelligent orchestration of their physical security programs.** HiveWatch is a tech-forward, inclusive organization leading the evolution of the physical security industry with innovation and collaborative prob
Job Source: HivewatchPPG
Los Angeles, CA, United States
As a C ustomer Support Specialist, you will operate in a day-to-day mode with strong emphasis on servicing customers and assigned territory within the Aerospace Division. The assigned customer accounts may be large in sales volume. You will be the focal point for Customers, Sales, Marketing, Manufacturing, Transportation, Accounting and Credit Depa
Job Source: PPGGrammarly
, CA, United States
Grammarly is excited to offer a remote-first hybrid working model . Team members work primarily remotely in the United States, Canada, Ukraine, Germany, or Poland. Certain roles have specific location requirements to facilitate collaboration at a particular Grammarly hub. All roles have an in-person component: Conditions permitting, teams meet 2
Job Source: GrammarlyInBrace
, CA, United States
Description Position at InBrace InBrace is a flat, fail-fast organization changing the face of orthodontics starting with a behind-your-teeth, teeth straightener -- driven by the revolutionary Smartwire.InBrace provides the clinically superior results orthodontists love & the aesthetics and comfort that have never been possible – until now. JOB S
Job Source: InBraceHelloTech Inc.
Los Angeles, CA, United States
???? **Privacy Notice** **Senior Customer Support Specialist** Los Angeles, CA / Operations Escalations / Full-Time HelloTech is the leading independent, on-demand technology support service. Available 24/7 both in-home and remote, HelloTech's massive network of expert technicians nationwide are dedicated to providing a top-notch customer experi
Job Source: HelloTech Inc.Happiest Baby, Inc
Los Angeles, CA, United States
**Customer Care Support Specialist** * Los Angeles, CA * Full Time * Customer Care * Mid Level **Our Mission** Happiest Baby is a mission-driven company helping parents raise healthy, happy children and saving lives. We make SNOO, the world's first smart sleeper and the safest baby bed ever madeproven to add 1-2 hours of sleep per nightand deve
Job Source: Happiest Baby, IncTRITIUM
Torrance, CA, United States
We have an exciting opportunity for a Customer Support and Parts Specialist to join our team in Torrance, CA! Are you ready for an exciting new challenge? Join one of the fastest growing industries on the planet Excellent opportunity to diversify and develop experience About Tritium Founded in 2001, Tritium (NASDAQ: DCFC) designs and manufactures p
Job Source: TRITIUM, CA, United States
**Customer Support Specialist**
* Los Angeles/San Francisco, CA - Remote OK
* Full-Time
* Customer Support Specialist
Mira is looking for a Customer Support Specialist to assist our customers with technical problems when using our products and services. The Customer Support Specialist will also be entrusted to take the lead in recommending and expanding customer support capability within Mira.
Customer Support Specialist responsibilities include resolving customer queries, recommending solutions and guiding product users through features and functionalities. To be successful in this role, you should be an excellent verbal and written communicator whos able to earn our clients trust. You should also be familiar with help desk software such as Zendesk, and be passionate about helping people find solutions to their problems. A strategic thinker, you will perceive one-off support events as opportunities to further expand our customer knowledge center, and develop other ways to make the customer experience more effective.
Ultimately, you will help establish our reputation as a company that offers a first rate customer support experience, while growing influence and opportunity to progress your career with Mira.
**Responsibilities**
* Respond to customer queries in a timely and accurate manner, via phone, email or chat
* Identify customer needs and help customers use specific features
* Analyze and report product malfunctions (for example, by testing different scenarios or impersonating users)
* Update our knowledge centers with information about technical issues and useful discussions with customers
* Share feature requests and effective workarounds with team members
* Gather customer feedback and share with our Product, Sales and Marketing teams
* Inform customers about new features and functionalities
* Follow up with customers to ensure their technical issues are resolved
* Ensure customer satisfaction surveying and results are of industry standard or better
* Be able to report, track, and hit company SLA's for average time taken to contact customers with issues
* Research, recommend, and execute further support capability opportunities in Zendesk such as community forums, chat, social etc.
**Requirements**
* Ideally 2+ years experience as a B2B Customer Support Specialist or similar CS role
* Experience using help desk software and remote support tools (Zendesk experience preferred)
* Understanding of how CRM systems work
* Excellent communication and problem-solving skills
* Spanish Bilingual (+Preferred)
* Patience when handling tough cases
* BSc in Information Technology (or similar) or relevant work experience
* Familiarity with SaaS, Hardware, and/or Augmented Reality is a plus
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Customer Support Specialist jobs in , CA, United States
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