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TEKsystems
Sandy Springs, GA, United States
Top Skills' Details 2+ years of experience providing technical assistance and support for incoming issues related to Windows 10 computer systems, software, and hardware Excellent customer service skills and ability to communicate with client's external customers Experience using Active Directory is essential - resetting passwords/maintaining tic
Job Source: TEKsystemsTEKsystems
Atlanta, GA, United States
Top Skills' Details 2+ years of experience providing technical assistance and support for incoming issues related to Windows 10 computer systems, software, and hardware Excellent customer service skills and ability to communicate with client's external customers Experience using Active Directory is essential - resetting passwords/maintaining tic
Job Source: TEKsystemsTEKsystems
Atlanta, GA, United States
Top Skills' Details 2+ years of experience providing technical assistance and support for incoming issues related to Windows 10 computer systems, software, and hardware Excellent customer service skills and ability to communicate with client's external customers Experience using Active Directory is essential - resetting passwords/maintaining tic
Job Source: TEKsystemsCrescens
Atlanta, GA, United States
Job Title: Helpdesk Support Duration: 9+ Months Location: Atlanta, GA Job Description : Provide technical assistance to computer users. Answer questions and resolve computer problems for users in person, via telephone and electronically. Provide assistance concerning the use of computer hardware and software, including printing, installation, wor
Job Source: CrescensSmith + Howard
Atlanta, GA, United States
Do you want a career without limits? Do you want to shape your own future and be surrounded by people who listen? If so, we have the perfect opportunity for you at Smith + Howard. Smith + Howard is a family of companies that offers tax, audit, accounting and advisory and wealth management services. We are headquartered in Atlanta with a national re
Job Source: Smith + HowardTEKsystems
Sandy Springs
Top Skills' Details 1. 2+ years of experience providing technical assistance and support for incoming issues related to Windows 10 computer systems, software, and hardware 2. Excellent customer service skills and ability to communicate with client's external customers 3. Experience using Active Directory is essential - resetting passwords/maintaini
Job Source: TEKsystemsThe Reynolds and Reynolds Company
Atlanta, GA, United States
Position description: *This is a remote position* *Shift: Monday-Friday 8am-5pm EST or Monday-Friday 1pm-10pm EST* At Proton Technologies, Inc., an affiliate of Reynolds and Reynolds, we are looking for a customer driven IT Helpdesk Support Technician. In this role you will be the first line of contact for all customers and will be tasked with so
Job Source: The Reynolds and Reynolds CompanyCzarnowski GmbH
Atlanta, GA, United States
** IT Support Specialist** **Job Category****:** IT Support Specialist **Requisition Number****:** ITSUP01592 Showing 1 location **Job Details** **Description** * Provides support to internal end users to diagnose and resolve hardware and software issues. * Responds to telephone calls, email and personnel requests for technic
Job Source: Czarnowski GmbHDecatur, GA, United States
Job Summary:
Seeking a dedicated and knowledgeable Helpdesk Support Specialist to join our IT team. The successful candidate will be responsible for providing technical assistance and support to end-users, diagnosing hardware and software issues, and ensuring the smooth operation of our IT infrastructure.
Key Responsibilities:
Provide first-level contact and convey resolutions to user issues.
Properly escalate unresolved queries to the next level of support.
Track, route, and redirect problems to correct resources.
Update customer data and produce activity reports.
Walk customers through problem-solving processes.
Assist with administrative tasks related to phone communication, such as updating contact lists and managing voicemail systems
Follow up with customers, provide feedback, and see problems through to resolution.
Utilize excellent customer service skills and exceed customers expectations.
Ensure proper recording, documentation, and closure of issues.
Collaborate with the Workforce Training and Development department to identify training needs and improve training programs
Recommend procedure modifications or improvements.
Preserve and grow your knowledge of help desk procedures, products, and services.
Conduct training sessions on EHR functionality and job dependent applications for staff members.
Requirements:
Proven working experience in providing help desk support.
Working knowledge of help desk software, databases, and remote control.
Strong client-facing and communication skills.
Advanced troubleshooting and multi-tasking skills.
Customer service orientation.
BS degree in Information Technology, Computer Science, or equivalent.
Preferred Qualifications:
Certification in ITIL, CompTIA A+, Network+, or other relevant certifications.
Experience with Microsoft Office 365, Windows, and Mac operating systems.
Familiarity with network management and diagnostic tools.
What We Offer:
Opportunities for professional development and growth.
A collaborative and supportive work environment.
How to Apply:
Interested candidates are encouraged to submit their resume
Claratel Behavioral Healthis and equal opportunity employer regarding disability under VEVRRA and ADA
Email Alert for Helpdesk Support Specialist jobs in Decatur, GA, United States
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