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Crescens
Atlanta, GA, United States
Job Title: Helpdesk Support Duration: 9+ Months Location: Atlanta, GA Job Description : Provide technical assistance to computer users. Answer questions and resolve computer problems for users in person, via telephone and electronically. Provide assistance concerning the use of computer hardware and software, including printing, installation, wor
Job Source: CrescensTEKsystems
Atlanta, GA, United States
Top Skills' Details 2+ years of experience providing technical assistance and support for incoming issues related to Windows 10 computer systems, software, and hardware Excellent customer service skills and ability to communicate with client's external customers Experience using Active Directory is essential - resetting passwords/maintaining tic
Job Source: TEKsystemsClaratel Behavioral Health
Decatur, GA, United States
Job Summary: Seeking a dedicated and knowledgeable Helpdesk Support Specialist to join our IT team. The successful candidate will be responsible for providing technical assistance and support to end-users, diagnosing hardware and software issues, and ensuring the smooth operation of our IT infrastructure. Key Responsibilities: Provide first-leve
Job Source: Claratel Behavioral HealthTEKsystems
Sandy Springs, GA, United States
Top Skills' Details 2+ years of experience providing technical assistance and support for incoming issues related to Windows 10 computer systems, software, and hardware Excellent customer service skills and ability to communicate with client's external customers Experience using Active Directory is essential - resetting passwords/maintaining tic
Job Source: TEKsystemsReynolds and Reynolds
Atlanta, GA, United States
Position description: *This is a remote position* *Shift: Monday-Friday 8am-5pm EST or Monday-Friday 1pm-10pm EST* At Proton Technologies, Inc., an affiliate of Reynolds and Reynolds, we are looking for a customer driven IT Helpdesk Support Technician. In this role you will be the first line of contact for all customers and will be tasked with so
Job Source: Reynolds and ReynoldsWIVERSE
Atlanta, GA, United States
Contract: 2+ years Location: Atlanta, GA - Hybrid- 2 days in the office Pay rate: W2 Hourly Responsibilities: Ensures customer satisfaction by responding to client calls and emails in a timely manner. Logs all customer inquiries and issues in Incident Management and tracks them until resolution and incident closure. Ensures timely and accurate e
Job Source: WIVERSEYear Up
Atlanta, GA, United States
Year Up is a one-year or less, intensive job training program that provides young adults with in-classroom skill development, access to internships and/or job placement services, and personalized coaching and mentorship. Year Up participants also receive an educational stipend. The program combines technical and professional training with access t
Job Source: Year UpYear Up
Atlanta, GA, United States
Year Up is a one-year or less, intensive job training program that provides young adults with in-classroom skill development, access to internships and/or job placement services, and personalized coaching and mentorship. Year Up participants also receive an educational stipend. The program combines technical and professional training with access t
Job Source: Year UpAtlanta, GA, United States
Do you want a career without limits? Do you want to shape your own future and be surrounded by people who listen? If so, we have the perfect opportunity for you at Smith + Howard.
Smith + Howard is a family of companies that offers tax, audit, accounting and advisory and wealth management services. We are headquartered in Atlanta with a national reach, while still offering a local firm flavor.
We offer competitive pay, excellent training opportunities and great benefits. You can help influence our culture and have the support and dedication from our leaders to help you achieve your career goals. Smith + Howard provides a great opportunity for professional growth and advancement within one of Atlanta's top accounting Firms.
If you are ready to make a career move and join a firm consistently named an AJC Top Work Place and a Best of the Best Firms (Inside Public Accounting), we invite you to complete our employment application.
Summary
We are looking for a Helpdesk Support team member to join our firm's Technology team. The ideal candidate will be enthusiastic about solving technology problems and helping clients with various hardware and software issues. This role is responsible for responding to client inquiries, resolving technical issues, and ensuring client satisfaction. You will also assist with installing, configuring, and maintaining Technology equipment and systems.
Essential Functions
Technical Support
Answer client ticket requests, calls, emails, and provide helpdesk support
Diagnose and resolve technical issues related to hardware, software, network, and peripherals
Escalate complex problems to senior Technology staff or vendors as needed
Maintain accurate records in the ticketing system of client interactions and resolutions
Follow up with clients to ensure resolution and satisfaction
Install, configure, and maintain Technology equipment and systems
Configure and distribute Technology kits for new hires
Provide training and guidance to clients on Technology best practices
Asset Management
Receive incoming orders of hardware and peripherals
Maintain accurate counts of Technology stock
Notify team lead of items that need to be ordered or discontinued
Technology Projects
Assist in executing and tracking progress on ongoing projects such as system upgrades, software deployments, and migrations
Documentation & Training
Create detailed documentation on Technology procedures, systems, and networks
Create knowledge base articles to instruct clients on common fixes for hardware and software problems
Instruct clients on the use of hardware, software, and best practices
Position Requirements
1+ years of experience in technical support or similar role
Experience working with an IT ticketing systems like Freshservice
Knowledge of the ticket escalation process and demonstrated ability to multitask and prioritize
Ability to troubleshoot and resolve technical issues
Excellent communication and people skills
Knowledge of Windows 10 & 11 operating systems
Experience with Microsoft Office Suite and Zoom applications
Experience with Active Directory, Microsoft 365 or Intune a plus
Ability to work independently and as part of a team
Passion for learning and staying up to date with the latest technologies
Hybrid work environment with occasional on-site projects and after-hours coverage for emergency support
Occasional travel to remote offices and events
Ability to lift and carry 50lbs
We are an Equal Opportunity Employer. We will consider qualified applicants without regard to any category protected by applicable federal, state or local law, including but not limited to: race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, veteran status, and other legally protected characteristics.
This company is an at-will employer as allowed by applicable state law. This means that either the company or employee may terminate the employment relationship at any time, for any reason, with or without notice or cause.
Email Alert for Helpdesk Support jobs in Atlanta, GA, United States
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