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Smith + Howard
Atlanta, GA, United States
Do you want a career without limits? Do you want to shape your own future and be surrounded by people who listen? If so, we have the perfect opportunity for you at Smith + Howard. Smith + Howard is a family of companies that offers tax, audit, accounting and advisory and wealth management services. We are headquartered in Atlanta with a national re
Job Source: Smith + HowardTEKsystems
Sandy Springs, GA, United States
Top Skills' Details 2+ years of experience providing technical assistance and support for incoming issues related to Windows 10 computer systems, software, and hardware Excellent customer service skills and ability to communicate with client's external customers Experience using Active Directory is essential - resetting passwords/maintaining tic
Job Source: TEKsystemsTEKsystems
Atlanta, GA, United States
Top Skills' Details 2+ years of experience providing technical assistance and support for incoming issues related to Windows 10 computer systems, software, and hardware Excellent customer service skills and ability to communicate with client's external customers Experience using Active Directory is essential - resetting passwords/maintaining tic
Job Source: TEKsystemsClaratel Behavioral Health
Decatur, GA, United States
Job Summary: Seeking a dedicated and knowledgeable Helpdesk Support Specialist to join our IT team. The successful candidate will be responsible for providing technical assistance and support to end-users, diagnosing hardware and software issues, and ensuring the smooth operation of our IT infrastructure. Key Responsibilities: Provide first-leve
Job Source: Claratel Behavioral HealthReynolds and Reynolds
Atlanta, GA, United States
Position description: *This is a remote position* *Shift: Monday-Friday 8am-5pm EST or Monday-Friday 1pm-10pm EST* At Proton Technologies, Inc., an affiliate of Reynolds and Reynolds, we are looking for a customer driven IT Helpdesk Support Technician. In this role you will be the first line of contact for all customers and will be tasked with so
Job Source: Reynolds and ReynoldsWIVERSE
Atlanta, GA, United States
Contract: 2+ years Location: Atlanta, GA - Hybrid- 2 days in the office Pay rate: W2 Hourly Responsibilities: Ensures customer satisfaction by responding to client calls and emails in a timely manner. Logs all customer inquiries and issues in Incident Management and tracks them until resolution and incident closure. Ensures timely and accurate e
Job Source: WIVERSEYear Up
Atlanta, GA, United States
Year Up is a one-year or less, intensive job training program that provides young adults with in-classroom skill development, access to internships and/or job placement services, and personalized coaching and mentorship. Year Up participants also receive an educational stipend. The program combines technical and professional training with access t
Job Source: Year UpYear Up
Atlanta, GA, United States
Year Up is a one-year or less, intensive job training program that provides young adults with in-classroom skill development, access to internships and/or job placement services, and personalized coaching and mentorship. Year Up participants also receive an educational stipend. The program combines technical and professional training with access t
Job Source: Year UpAtlanta, GA, United States
Job Title: Helpdesk Support
Duration: 9+ Months
Location: Atlanta, GA
Job Description :
Provide technical assistance to computer users. Answer questions and resolve computer problems for users in person, via telephone and electronically. Provide assistance concerning the use of computer hardware and software, including printing, installation, word processing, electronic mail, and operating systems. Coordinate and work with third party support vendors in providing assistance to computer users for a variety of technical issues including networking, end user computer hardware, communications and applications. Create incident tickets and change request tickets within a ticket management tool, monitor ticket queues and escalation of tickets beyond SLA's.
Job Responsibilities: Oversee the daily performance of computer systems and applications.
Answer user inquiries regarding computer software or hardware operation to resolve problems.
Monitor ticket queues, assign tickets to appropriate internal and external support staff, escalate tickets outside of SLA's until resolved.
Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software.
Install and perform minor repairs to hardware, software, or peripheral equipment, following design or installation specifications.
Maintain records of daily data communication transactions, problems and remedial actions taken, or installation activities.
Read technical manuals, confer with users, or conduct computer diagnostics to investigate and resolve problems or to provide technical assistance and support.
Refer major hardware or software problems or defective products to third party support vendors for service.
Develop training materials and procedures, or train users in the proper use of hardware or software.
Confer with staff, users, and management to establish requirements for new systems or modifications.
Preferred Qualifications 2+ years experience performing as Helpdesk Technician with hands on knowledge in resolving issues with Outlook, MS Office, Win 10, Active Directory, COTS applications.
Work Schedule: The candidate must be local to Atlanta and be able to come to the office every day to work.
Email Alert for Helpdesk Support jobs in Atlanta, GA, United States
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