IT Support Specialist
Atlanta, GA, United States
** IT Support Specialist**
**Job Category****:** IT Support Specialist **Requisition Number****:** ITSUP01592 Showing 1 location **Job Details**
**Description**
* Provides support to internal end users to diagnose and resolve hardware and software issues.
* Responds to telephone calls, email and personnel requests for technical support.
* Documents, tracks and monitors trouble tickets via help desk software to ensure a timely resolution.
* Supports users on multiple operating systems (MS Windows, Apple OSX)
* Installs and troubleshoots endpoint applications such as Microsoft Office or Google Chrome
* Supports and troubleshoots cloud services such as Box.com, Adobe Creative Cloud, Office365, Smartsheet and Microsoft Teams
* Troubleshooting and support of mobile phones, mobile data hotspots, and tablets on both iOS and Android
* Troubleshooting of Office365 based Outlook email and mobile email clients
* Troubleshooting of basic network connectivity such as connecting to WiFi
* Printer and print driver installation and troubleshooting
* Redirects problems, requests and documents to appropriate resources
* Identifies and escalates situations requiring urgent attention
* Stays current with system information, changes and updates
* Responsible for ordering computers and peripherals
* Organizes and tracks equipment in stock
**Education**
* Requires Associate's Degree or equivalent experience
**Requirements/Skills**
* Must possess excellent communication skills
* Should be customer oriented and results committed
* Must be able to learn quickly and retain information
* Must be able to work independently and proactively
* Must be authorized to work in the US
* Must be able to lift and carry up to 35 pounds
* Must be able to perform equipment placement and cabling underneath desks and behind racks
* Must be able to work in a dusty environment in either heat or cold for short periods
* Must be able to sit for extended phone calls in an open cubicle environment with common office sounds (other conversations, fax machine, ringing phones, etc.)
* Knowledge of Microsoft and Apple operating systems required
* Minimal travel to other offices to do in person support (couple times a year)
**Salary**
* $45K - $60K based on experience
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