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IT Support Specialist

Atlanta, GA, United States

** IT Support Specialist**

**Job Category****:** IT Support Specialist **Requisition Number****:** ITSUP01592 Showing 1 location **Job Details**

**Description**

* Provides support to internal end users to diagnose and resolve hardware and software issues.

* Responds to telephone calls, email and personnel requests for technical support.

* Documents, tracks and monitors trouble tickets via help desk software to ensure a timely resolution.

* Supports users on multiple operating systems (MS Windows, Apple OSX)

* Installs and troubleshoots endpoint applications such as Microsoft Office or Google Chrome

* Supports and troubleshoots cloud services such as Box.com, Adobe Creative Cloud, Office365, Smartsheet and Microsoft Teams

* Troubleshooting and support of mobile phones, mobile data hotspots, and tablets on both iOS and Android

* Troubleshooting of Office365 based Outlook email and mobile email clients

* Troubleshooting of basic network connectivity such as connecting to WiFi

* Printer and print driver installation and troubleshooting

* Redirects problems, requests and documents to appropriate resources

* Identifies and escalates situations requiring urgent attention

* Stays current with system information, changes and updates

* Responsible for ordering computers and peripherals

* Organizes and tracks equipment in stock

**Education**

* Requires Associate's Degree or equivalent experience

**Requirements/Skills**

* Must possess excellent communication skills

* Should be customer oriented and results committed

* Must be able to learn quickly and retain information

* Must be able to work independently and proactively

* Must be authorized to work in the US

* Must be able to lift and carry up to 35 pounds

* Must be able to perform equipment placement and cabling underneath desks and behind racks

* Must be able to work in a dusty environment in either heat or cold for short periods

* Must be able to sit for extended phone calls in an open cubicle environment with common office sounds (other conversations, fax machine, ringing phones, etc.)

* Knowledge of Microsoft and Apple operating systems required

* Minimal travel to other offices to do in person support (couple times a year)

**Salary**

* $45K - $60K based on experience

**Qualifications**

**Skills**

**Behaviors**

**:**

**Motivations**

**:**

**Education**

**Experience**

**Licenses & Certifications**

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