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Claratel Behavioral Health
Decatur, GA, United States
Job Summary: Seeking a dedicated and knowledgeable Helpdesk Support Specialist to join our IT team. The successful candidate will be responsible for providing technical assistance and support to end-users, diagnosing hardware and software issues, and ensuring the smooth operation of our IT infrastructure. Key Responsibilities: Provide first-leve
Job Source: Claratel Behavioral HealthTEKsystems
Atlanta, GA, United States
Top Skills' Details 2+ years of experience providing technical assistance and support for incoming issues related to Windows 10 computer systems, software, and hardware Excellent customer service skills and ability to communicate with client's external customers Experience using Active Directory is essential - resetting passwords/maintaining tic
Job Source: TEKsystemsSmith + Howard
Atlanta, GA, United States
Do you want a career without limits? Do you want to shape your own future and be surrounded by people who listen? If so, we have the perfect opportunity for you at Smith + Howard. Smith + Howard is a family of companies that offers tax, audit, accounting and advisory and wealth management services. We are headquartered in Atlanta with a national re
Job Source: Smith + HowardCrescens
Atlanta, GA, United States
Job Title: Helpdesk Support Duration: 9+ Months Location: Atlanta, GA Job Description : Provide technical assistance to computer users. Answer questions and resolve computer problems for users in person, via telephone and electronically. Provide assistance concerning the use of computer hardware and software, including printing, installation, wor
Job Source: CrescensReynolds and Reynolds
Atlanta, GA, United States
Position description: *This is a remote position* *Shift: Monday-Friday 8am-5pm EST or Monday-Friday 1pm-10pm EST* At Proton Technologies, Inc., an affiliate of Reynolds and Reynolds, we are looking for a customer driven IT Helpdesk Support Technician. In this role you will be the first line of contact for all customers and will be tasked with so
Job Source: Reynolds and ReynoldsKrause Auto Group
Alpharetta, GA, United States
Overview: The IT Helpdesk Technician will be the first point of contact for all IT-related issues within the auto group. This role is responsible for providing technical support, managing helpdesk tickets, and handling user account creations and deactivations. The technician will ensure efficient IT operations by resolving issues promptly and escal
Job Source: Krause Auto GroupServiceMaster
Atlanta, GA, United States
Job Description Job Description Ready to be part of a dynamic and growing company? ServiceMaster Brands is looking for talented people to join our team! What We Offer: Medical, Dental, and Vision start the first day of the month following your date of hire 401 (k) match 15 Days paid time off and paid holidays, including 2 floating holi
Job Source: ServiceMasterSerenity Healthcare
Atlanta, GA, United States
IT Support Specialist Atlanta, GA - Onsite Serenity Healthcare is hiring an IT Support Specialist for our corporate office located in Atlanta, GA.This employee will be instrumental in procuring, configuring, and managing the hardware and software to propel the company to new levels. The ideal candidate has excellent interpersonal skills, a kind
Job Source: Serenity HealthcareSandy Springs, GA, United States
Top Skills' Details
2+ years of experience providing technical assistance and support for incoming issues related to Windows 10 computer systems, software, and hardware
Excellent customer service skills and ability to communicate with client's external customers
Experience using Active Directory is essential - resetting passwords/maintaining ticket queues
Secondary Skills - Nice to Haves
intune
jira
vdi
azure
Job Description
The Helpdesk Specialist will provide first and second level helpdesk support including direct response to user needs and/or routing needs to appropriate department support personnel. He/she will be the first responder to the helpdesk ticketing system as well as phone, email and text messages and IM. This person will resolve level one/two issues accordingly escalating advanced issues to advanced level helpdesk technicians. A significant focus of this role will be imaging and setting up equipment for new hires and wiping equipment upon employee offboarding.
Responsibilities:
Provide technical assistance and support for incoming issues related to Windows 10 computer systems, software, and hardware.
Provide technical assistance related to issues in a VDI environment
Respond to queries either over the phone or by video conferencing, occasional in person.
Image, pack and ship laptops and peripherals
Responsible for maintaining Helpdesk ticketing queue
Walk customer through problem-solving process.
Install, modify, and repair computer hardware and software.
Clean up computers.
Run diagnostic programs to resolve problems.
Install computer peripherals for users.
Follow up with customers to ensure issue has been resolved.
Requirements:
2 years’ experience working in a Windows 10 Environment
Experienced in trouble shooting Windows 10 desktop applications such as O365
Familiar with VDI concepts
Must be people orientated and enjoy interacting with people and working in groups
Employee Value Proposition (EVP)
Opportunity to gain experience working as helpdesk technician for an enterprise client. 1 month training period at start of position.
Work Environment
On-site in Atlanta, GA
Why is the position open?
Client is preparing for open enrollment period and will have external client's customers calling for support - adding to contractors to supplement increased workload
About TEKsystems:
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
Email Alert for Helpdesk Support Specialist jobs in Sandy Springs, GA, United States
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