Director of Sales and Marketing

Claremont, CA, United States

Claremont Manor Retirement Community is currently recruiting for an experienced Director of Sales and Marketing.

General Summary:

Under the direction of theExecutive Director, this position is responsible for generating and managing leads through the sales pipeline and guiding them through the transition of moving into their new home; through the use of strategic traditional and non-traditional marketing plans that ensure monthly objectives for resident move-ins and net gains are met while maintaining optimal occupancy rates.

Essential Functions:

The job duties listed are essential functions of the position. However, other duties may be assigned, and may also be considered essential functions of the position.

Selects, assigns and directs work to, trains, develops, evaluates, and provides feedback and coaching for assigned sales and marketing personnel

Executes all aspects of Community residential living occupancy development, including oversight of the annual marketing plan, including but not limited to sales, marketing, referral and advertising objectives and strategies,

Manages execution of marketing plan at the local level to ensure events, advertising, promotional and public relations and community relations opportunities are activated.

Create, plan and implement internal and external events (with local sales and marketing staff and outside organizations) designed to bring in prospective residents, current leads and key influencers. Some of these include internal and external seminars and speakers, themed events, family nights etc., through coordination with other Community departments and key staff members to successfully execute on and off-site marketing events.

Responsible for the professional handling of all incoming inquiries. Manages the sales process through first inquiry to receipt of deposit to move-in in relation to the representation, negotiation and promotion of the Community to that individual.

Works with the prospective resident, family members, and key influencers (physician, attorney, trust officer, etc., as appropriate) both to generate leads and to facilitate a timely and beneficial commitment to the Community. This includes frequent personal contact with the prospective resident including but not limited to telephone calls, home or office visits, events, seminars, and tours as appropriate.

Interacts with all appropriate disciplines, assuring that units are properly prepared for move-in and communicates any special needs of the incoming resident to the appropriate personnel and works closely with Environmental Services and Maintenance on accommodation requirements needing to be prepared for new residents.

Prepares and maintains accurate and timely records, analysis and studies as required including an annual marketing plan.

Maintain accommodation inventory and tracks accommodation occupancy and fee changes in accordance with the community budget/strategic plan.

Maintains up to date knowledge regarding relevant operational, competitive, and other company information, in order to respond effectively to inquiries from contacts and convey community message.

Determines metrics to measure the marketing effectiveness and ROI.

Communication / Interpersonal:

Effective written communication skills as appropriate for the needs of the audience.

Ability to develop and deliver effective presentations; live, via online or virtual mediums.

Excellent collaboration and team building skills.

Effective conflict management skills

Ability to effectively build relationships with customers, executive management and other stakeholders through positive interaction and problem identification and resolution.

Decision Making & Organization Skills:

Demonstrates a high level of accuracy, even under pressure.

Excellent organizational skills.

Ability to perform work independently with minimal supervision.

Ability to exercise sound judgement and make decisions based on accurate and timely analysis.

Productivity:

Demonstrated time management and priority setting skills

Ability to simultaneously handle multiple priorities.

Ability to work in a fact paced, dynamic environment.

Ability to prioritize responsibilities and to organize workload to ensure that timeframes are met and the work is successfully completed within deadlines.

Demonstrated ability to define, develop and analyze performance measures and metrics.

Project Management:

Demonstrated project management skills

Demonstrated planning and project oversight/management skills.

Demonstrated skills in project plan design and implementation; directing projects, coordinating the work of operational teams and managing project budgets.

Effectively manages to project deadlines and escalates issues as appropriate.

Additional required skills and abilities:

Must have previous experience in a sales manager role

Technical/Mechanical:

Experience with CRM system and metrics preferred

Education:

Preferred Bachelor's degree (B.A.) Public Relations or Marketing

Experience:

Minimum of 5 years related experience with sales in a senior living, senior housing, hospitality, geriatric experience or other related healthcare environment.

Minimum of 3 years related experience with CRM systems and metrics

We offer a comprehensive benefits package and paid-time off.

Final candidates must successfully complete a pre-employment physical, physical abilities test, drug screen and Department of Justice Criminal background clearance.

Front Porch is an Equal Opportunity Employer. We support all aspects of diversity and provide equal employment opportunity to all employees and applicants without regard to race, color, religion, sex, marital status, national origin, age, sexual orientation, disability or status as a veteran in accordance with the applicable nondiscrimination laws.