Product Manager - Consumer & SMB Money Movement

Charlotte, NC, United States

As passionate about our people as we are about our mission.

What We’re All About

Q2 is proud of delivering our mobile banking platform and technology solutions, globally, to more than 22 million end users across our 1,300 financial institutions and fintech clients. At Q2, our mission is simple: Build strong, diverse communities by strengthening their financial institutions. We accomplish that by investing in the communities where both our customers and employees serve and live.

What Makes Q2 Special?

Being as passionate about our people as we are about our mission. We celebrate our employees in many ways, including our “Circle of Awesomeness” award ceremony and day of employee celebration among others! We invest in the growth and development of our team members through ongoing learning opportunities, mentorship programs, internal mobility, and meaningful leadership relationships. We also know that nothing builds trust and collaboration like having fun. We hold an annual Dodgeball for Charity event at our Q2 Stadium in Austin, inviting other local companies to play, and community organizations we support to raise money and awareness together.

The Job At-A-Glance

Q2 is seeking an experienced Product Manager to coordinate our Consumer and Small Business money movement offering while being responsible for planning, development, and management of the roadmap in support of our industry-changing fintech platform. You will be working at a company whose mission is to build stronger, diverse communities by strengthening their financial intuitions and with FinTech’s and startups who want to bring change and innovation to the financial world.

In this position you will be responsible for understanding US payments ecosystem, the role that Q2’s digital banking offering plays, and brining to market the best of class money movement offerings to Q2’s customers and their consumer and small business digital banking users.

If you are the right fit for this position, you have worked with or in payments industry, approach business opportunities with an unwavering sense of optimism and are passionate about great products. You understand the cross-section of money movement, fraud, and reliability and strive to reduce and mitigate any money financial impacts to our FIs. You are well versed in industry solutions related to payments and money movement. You are passionate about both user experience and time to market while balancing effort. You develop sound business cases informed by market and customer research and drive for increasing platform value with the right partners. You will be responsible for working with the external product teams as well as the platform product teams to validate business cases and influence roadmaps to deliver impactful integrations. You possess experience in Product Management related to enterprise software development best practices.

In addition, you take a client-centric approach to product management and have demonstrated results, driving rapid modifications and initial concepts to new and existing products. Although you will work in the Product group you will also continually work with, build, and influence cross-departmental workgroups with your written and verbal communication skills.

A Typical Day

Drive roadmap and product strategy for money movement initiatives

Close partnership with engineering to understand technical trade-offs and architecture to optimally influence product design

Close partnership with support, observability, and other product leads to analyze and understand the root cause of money movement issues

Monitor and impact key metrics and efficiencies for products

Provide guidance and mentorship to the product team on the product lifecycle

Assist, train, and grow employees and evangelize best practices

Proactively identify opportunities for new trends/features/products

Perform research and provide industry expertise to be utilized in product business cases

Establish and track business cases and financials

Assess the risk of value, feasibility, and usability as key factors to product success

Communicate value and vision effectively-being confident with presentation skills and establish credibility with an audience

Engage with clients and prospects through Relationship and Sales teams as needed to present and discuss roadmap and strategy

Build effective relationships with others in Product, Sales, and Marketing

Champion end-user experience by actively seeking to integrate human interaction, best practices, and best in class front end design into each feature you build

Work with Product Owners to ensure all security, availability, confidentiality, and privacy policies and controls are adhered to

Work with Product Owners to deliver product acceptance criteria for the development organization you work with to ensure the highest quality and customer experience

Work with the Release Management team to develop and deliver release documentation and training materials for internal groups on key functional aspects of products under your ownership

Experience with Pendo or other user analytics applications a plus

Bring Your Passion, Do What You Love. Here’s What We’re Looking For:

Typically requires a Bachelor’s degree in (relevant degree) and a minimum of 5 years of related experience in the banking and/or payments industry; or an advanced degree with 3+ years of experience; or equivalent related work experience.

Experience with real-time money movement rails preferred.

Demonstrable previous experience in software product management

Strong team leadership qualities with proven experience building, growing, motivating, and mentoring high-performance teams

Excellent verbal, written, and interpersonal skills

Strong teamwork, organization, and problem resolution skills

Excel and data analysis skills

A self-starter with proven ability to deliver results with minimal assistance

This position requires fluent written and oral communication in English.

Applicants must be authorized to work for any employer in the U.S. We are unable to sponsor or take over sponsorship of an employment Visa at this time.

Health & Wellness

Hybrid Work Opportunities

Flexible Time Off

Career Development & Mentoring Programs

Health & Wellness Benefits, including competitive health insurance offerings and generous paid parental leave for eligible new parents

Community Volunteering & Company Philanthropy Programs

Employee Peer Recognition Programs – “You Earned it”

Click here to find out more about the benefits we offer.

How We Give Back To The Community

You can learn more about our Q2 Spark Program, Q2 Philanthropy fund, and our employee volunteering programs on our Q2 Community page . Q2 supports dozens of wide-reaching organizations, such as the African American Leadership Institute, and The Trevor Project, promoting diversity and success in leadership and technology. Other deserving beneficiaries include Resource Center helping LGBTQ communities, JDRF, and Homes for our Troops, a group helping veterans rebuild their lives with specially adapted homes.

At Q2, our goal is to be a diverse and inclusive workforce that fosters mutual respect for our employees and the communities we serve. Q2 is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.

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