Manager - Product Management

Charlotte, NC, United States

As passionate about our people as we are about our mission.

What We're All About :

Q2 is proud of delivering our mobile banking platform and technology solutions, globally, to more than 22 million end users across our 1,300 financial institutions and fintech clients. At Q2, our mission is simple: Build strong, diverse communities by strengthening their financial institutions. We accomplish that by investing in the communities where both our customers and employees serve and live.

What Makes Q2 Special?

Being as passionate about our people as we are about our mission. We celebrate our employees in many ways, including our "Circle of Awesomeness" award ceremony and day of employee celebration among others! We invest in the growth and development of our team members through ongoing learning opportunities, mentorship programs, internal mobility, and meaningful leadership relationships. We also know that nothing builds trust and collaboration like having fun. We hold an annual Dodgeball for Charity event at our Q2 Stadium in Austin, inviting other local companies to play, and community organizations we support to raise money and awareness together.

The Job At-A-Glance:

Q2 is seeking an experienced Manager, Product Management to coordinate our money management product suite including financial wellness and money movement solutions. You will be responsible for developing and managing the roadmap and strategic planning for an industry-changing fintech platform and driving solutions that meet the needs of consumer and small business users. You will be working at a company whose mission is to build strong and diverse communities by strengthening their financial intuitions within the consumer banking market. This position will be responsible for becoming an expert on our customers' needs and managing consumer digital banking solutions that meet business objectives in a flexible, collaborative, and rapidly changing environment. It requires a highly motivated and focused individual capable of communicating, establishing credibility, and driving high performing innovative teams.

In this position you will be responsible for understanding US payments ecosystem, the role that Q2's digital banking offering plays, and brining to market the best of class money movement offerings to Q2's customers and their consumer and small business digital banking users.

If you are the right fit for this position, you have worked with or in payments industry, approach business opportunities with an unwavering sense of optimism and are passionate about great products. You understand the cross-section of money movement, fraud, and reliability and strive to reduce and mitigate any money financial impacts to our FIs. You are well versed in industry solutions related to payments and money movement. You are passionate about assisting consumer users effectively manage their personal finances and have a solid foundation in personal financial management concepts. You approach business opportunities with an unwavering sense of optimism and are passionate about great products. You are skilled at balancing user experience and time to market. You develop sound business cases informed by market and customer research and drive for increasing platform value with the right partners. You will be responsible for working with the external product teams as well as the platform product teams to validate business cases and influence roadmaps to deliver impactful integrations. You possess experience in Product Management related to enterprise software development best practices.

In addition, you take a client-centric approach to product management and have demonstrated results, driving rapid modifications and initial concepts to new and existing products. Although you will work in the Product group, you will continually work with, build, and influence cross-departmental workgroups with your outstanding written and verbal communication skills.

RESPONSIBILITIES:

Drive roadmap and product strategy

Close partnership with engineering to understand technical trade-offs and architecture to optimally influence product design

Close partnership with support, observability, and other product leads to analyze and understand the root cause of money movement issueLead and manage the consumer digital product team of product managers and product owners

Monitor and impact key metrics and efficiencies for a suite of product

Provide guidance and mentorship to product team on the product lifecycle

Assist, train and grow employees and evangelize best practices

Proactively identify opportunities for new trends/features/products

Perform research and provide industry expertise to be utilized in product business cases

Engage with product development teams to ensure new feature development meets market expectation

Establish and track business cases and financials

Assess risk of value, feasibility, and usability as key factors to product success

Communicate value and vision effectively-being confident with presentation skills and establishing credibility with an audience

Engage with clients and prospects through Relationship and Sales teams as needed to present and discuss roadmap and strategy

Build effective relationships with others in Product, Engineering, Sales, Marketing, Delivery, and Support

Champion end-user experience by actively seek to integrate human interaction best practices and best in class front end design into each feature you build

Work with Product Owners to ensure all security, availability, confidentiality, and privacy policies and controls are adhered to

Work with the Release Management team to develop and deliver release documentation and training materials for internal groups on key functional aspects of products under your ownership

Bring Your Passion, Do What You Love. Here's What We're Looking For: Typically requires a Bachelor's degree in (relevant degree) and a minimum of 6 years experience in the banking and/or payments industry; or an advanced degree with 4+ years of experience. Typically requires 1-2 years managing and developing employees.

Demonstrable previous experience in software product management

Strong team leadership qualities with proven experience building, growing, motivating and mentoring high performance teams

Equivalent combination of education and experience acceptable

Excellent verbal, written, and interpersonal skills

Strong teamwork, organization, and problem resolution skills

Excel and data analysis skills

Self-starter with proven ability to deliver results with minimal assistance is a must

#LI-MM1

#LI-Hybrid

This position requires fluent written and oral communication in English.

Applicants must be authorized to work for any employer in the U.S. We are unable to sponsor or take over sponsorship of an employment Visa at this time.

Health & Wellness Hybrid Work Opportunities

Flexible Time Off

Career Development & Mentoring Programs

Health & Wellness Benefits, including competitive health insurance offerings and generous paid parental leave for eligible new parents

Community Volunteering & Company Philanthropy Programs

Employee Peer Recognition Programs - "You Earned it"

Click here to find out more about the benefits we offer.

How We Give Back to the Community:

You can learn more about our Q2 Spark Program, Q2 Philanthropy fund, and our employee volunteering programs on our Q2 Community page Q2 supports dozens of wide-reaching organizations, such as the African American Leadership Institute, and The Trevor Project, promoting diversity and success in leadership and technology. Other deserving beneficiaries include Resource Center helping LGBTQ communities, JDRF, and Homes for our Troops, a group helping veterans rebuild their lives with specially adapted homes.

At Q2, our goal is to be a diverse and inclusive workforce that fosters mutual respect for our employees and the communities we serve. Q2 is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.