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Nabors Industries
Houston, TX, United States
Description Company Overview Nabors is a leading provider of advanced technology for the energy industry. With operations in about 20 countries, Nabors has established a global network of people, technology and equipment to deploy solutions that deliver safe, efficient and responsible hydrocarbon production. By leveraging its core competencies, p
Job Source: Nabors IndustriesNabors
Houston
**Company Overview** _Nabors is a leading provider of advanced technology for the energy industry. With operations in about 20 countries, Nabors has_ _established_ _a global network of people,_ _technology_ _and equipment to deploy solutions that deliver safe,_ _efficient_ _and responsible hydrocarbon production. By_ _leveraging_ _its core competen
Job Source: NaborsEmployer Flexible
Houston, TX, United States
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Company Overview
Nabors is a leading provider of advanced technology for the energy industry. With operations in about 20 countries, Nabors has established a global network of people, technology and equipment to deploy solutions that deliver safe, efficient and responsible hydrocarbon production. By leveraging its core competencies, particularly in drilling, engineering, automation, data science and manufacturing, Nabors aims to innovate the future of energy and enable the transition to a lower carbon world.
Nabors is committed to providing equal employment opportunities to all employees and applicants and prohibiting discrimination and harassment of any type without regard to race, religion, age, color, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This applies to all terms and conditions of employment including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training. To learn more about our Fair Employment practices, please refer to the Nabors Code of Conduct (http://investor.nabors.com/Cache/IRCache/77d3a95d-ce34-2f3e-2c42-1d7608e9f25a.PDF?O=PDF&T=&Y=&D=&FID=77d3a95d-ce34-2f3e-2c42-1d7608e9f25a&iid=4010705) .
JOB SUMMARY
Nabors is seeking high performing intern for our Help Desk Support team. This role will provide hands on support for resolving routine troubleshooting technology inquiries and service needs for internal technology customers. Provide high customer service and support to all levels of computer users following service ticket procedure utilizing Nabors Help Desk process & procedures. Build your skills and knowledge in real life business scenarios. Internship based in Houston, TX
DUTIES AND RESPONSIBILITIES
Handle level 1 ticketing issues and escalating issues to senior team members as necessary
Serves as the primary point of contact for client assistance, resolves basic end-user PC support, server, and hardware inquiries by applying standard procedures, including ensuring compliance with applicable regulations
Performs help desk duties in a call center environment with a strong end-user focus
Documents steps taken for resolving routine requests, keeps customer history up to date using appropriate documentation methods
Maintains composure and a professional manner at all times, including in stressful situations with clients; understands when to escalate customer concerns to the next level
Works directly with clients to troubleshoot and ask effective questions to fully diagnose the root cause of a problem
On call rotation, able to work a rotating weekend shift. Night shift maybe required in accordance with staffing needs
Performs additional duties as required
MINIMUM QUALIFICATIONS / SKILLS
Must be enrolled in college in a computer science, information systems curriculum or related field
Experience in installing, administrating and maintaining Microsoft Office applications, desktop operating systems and PCs preferred
Possesses working knowledge of standard end user hardware and software
Able to address most issues by following established procedures
Proven ability to work within a team environment as well as independently, multi-task
Adapt to frequent change
Proven customer service skills
Strong oral and written communication skills
PREFERRED QUALIFICATIONS
Knowledge of satellite technology (broadband communication) comprised of satellites, hubs and remote site equipment
General understanding and knowledge of basic computer networking principles and design
Analytical, interpretive, interpersonal and problem-solving skills
BEHAVIORAL COMPETENCIES
Accountability – Level One
Excellence – Level One
Innovation – Level One
Safety – Level One
Teamwork & Collaboration – Level One
Communication – Level One
Process & Analytic Ability – Level One
Learning Agility – Level One
TECHNICAL COMPETENCIES
Help Desk – Level One
Technical Trouble Shooting – Level One
Network Operations – Level One
Hardware Installation and Support – Level One
Software Installation and Support – Level One
PHYSICAL REQUIREMENTS/ WORKING CONDITIONS
Office environment
While performing the duties of this job, the employee is frequently required to sit. The employee is occasionally required to stand, walk and use hands. The employee may occasionally lift and/or move up to 10 pounds. Specific vision abilities required by this job includes close vision and distance vision.
Job: IT
Title: Help Desk Support Intern
Location: United States Of America-Texas-Houston-(Nabors Corporate Services) Houston Office
Requisition ID: 24000080
Email Alert for Help Desk Support Intern jobs in Houston, TX, United States
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