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Serigor Inc
Houston, TX, United States
Job Title: Help Desk Analyst Location: Houston, TX Duration: 12 Month (Contract) Job Description: ESSENTIAL SKILLS REQUIRED: Acts as first line of communication and support for all software, hardware, and telephone related issues. Experience in troubleshooting computer / system issues or escalating to appropriate IT staff when necessary. Ab
Job Source: Serigor IncSiddons Martin Emergency Group, LLC
Houston, TX, United States
Job Details Job Location CORPORATE OFFICE - Houston, TX Description Siddons Martin Emergency Group Benefits Employee-owned company! Monday-Friday schedule Company Sponsored Benefits: Medical (PPO & HSA), Dental, Vision, STD Company Paid Benefits: Basic Life, Basic AD&D, Cancer, LTD, Teladoc (Full-time & Part-time) 401K with Employer Match (e
Job Source: Siddons Martin Emergency Group, LLCEmployer Flexible
Houston, TX, United States
IT Analyst (Junior to Mid-Level) Employment Type: Full-Time Location : Houston, Texas (Hybrid Workforce, in Office Tuesday-Thursday) About Employer Flexible: Employer Flexible operates as a professional employer organization (PEO) dedicated to providing exceptional outsourced business solutions. We enable our clients to focus on core aspects such
Job Source: Employer FlexibleElastify
Houston, TX, United States
Elastify is looking for an L1 IT Service Desk Analyst for a 6 month contract onsite with a client in Houston. Please apply for more details. The Tier 1 Analyst will be responsible for responding to and ensuring the timely resolution of any incoming emails, phone calls, and chat with the Service Desk. The duties and responsibilities of this position
Job Source: ElastifyWestlake Chemical Corporation
Houston, TX, United States
SUMMARY The Service Desk Manager’s role is to f ocus on the successful resolution of technical issues related to computer applications, electronic systems, and devices. Supports the operation of the organization’s computing infrastructure, Interacts with vendors, IT customers, and other department managers in the organization. Ensure that all IT Us
Job Source: Westlake Chemical CorporationWestlake Corporation
Houston, TX, United States
Westlake offers you the potential to enrich your work life and career experience in an entrepreneurial environment. We work together to enhance peoples' lives through our products and presence in the communities in which we operate. SUMMARY The Service Desk Manager's role is to focus on the successful resolution of technical issues related to com
Job Source: Westlake CorporationPierce Technology Corporation
Houston, TX, United States
• Receive, prioritize and respond to incoming Service Desk requests in accordance with established service-level agreements (SLAs) • Utilize your comprehensive knowledge of computer hardware, software, mobile devices, printers, and other technology tools to troubleshoot, diagnose, and resolve complex issues. Provide high-quality end-user support wh
Job Source: Pierce Technology CorporationCreative Financial Staffing
Houston, TX, United States
Help Desk Specialist Why join this organization as a Help Desk Specialist? Competitive Compensation Lots of federal holidays. Great team and company culture! Overview of the Help Desk Specialist Role: Answer user questions about computer systems and software Troubleshoot computer problems and provide solutions Escalate complex issues to the next
Job Source: Creative Financial StaffingHouston, TX, United States
Job Description:
ESSENTIAL SKILLS REQUIRED: Acts as first line of communication and support for all software, hardware, and telephone related issues.
Experience in troubleshooting computer / system issues or escalating to appropriate IT staff when necessary.
Able to clearly communicate with customers to resolve issues efficiently.
Monitor the ticketing system (Cherwell) to ensure tickets are addressed in a timely manner or assign to teams/users accordingly.
Follow-up on open service requests previously assigned.
Utilize available applications to provide remote support to end-users
Keep the team informed of issues that may be impacting services/performance.
Willing to learn and help with gathering information and maintaining inventory of equipment, etc.
Familiarize oneself with regularly used applications such as Cisco Communications and related software / VPN programs / Active Directory / Windows OS / Microsoft Office products.
Identify and create necessary documents for ways to improve services or processes
Able to run reports as requested for performance, auditing, inventory etc
Participate in IT Support projects including identifying technical requirements.
General Knowledge of DHCP, DNS and Network Infrastructure
Performs other duties as required.
Experience in multitasking in a fast paced environment
Experience in providing excellent customer service orientation.
Experience in effectively communicating verbally and in writing.
Experience in selecting and providing appropriate information to others.
Experience in acting as a spokesperson for the Service Desk.
Experience in working as team member on group projects.
Knowledge of the principles of determining the source of the problem while on the phone with customers in regard to desktop, network systems, or applications.
Knowledge of basic research techniques and applications using Google or Bing.
Knowledge of Microsoft applications software
Email Alert for Help Desk Analyst jobs in Houston, TX, United States
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