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Workable
Boston
Job Description Job Description Workable makes software to help companies find and hire great people. We get recruiting and its role in building healthy workplaces — which is why we’re proud more than 20,000 teams around the world use Workable to do exactly that. At Workable, you’ll find smart people who have fun, learn and innovate, and help oth
Job Source: WorkableWorkable
Boston, MA, United States
Workable makes software to help companies find and hire great people. We get recruiting and its role in building healthy workplaces — which is why we’re proud more than 20,000 teams around the world use Workable to do exactly that. At Workable, you’ll find smart people who have fun, learn and innovate, and help others do the same. We brainstorm, we
Job Source: WorkableCheck Point Software Technologies Ltd
Boston, MA, United States
Why Join Us? As the world’s leading vendor of Cyber Security, facing the most sophisticated threats and attacks, we’ve assembled a global team of the most driven, creative, and innovative people. At Check Point, our employees are redefining the security landscape by meeting our customers’ real-time needs and providing our cutting-edge technologies
Job Source: Check Point Software Technologies LtdAdvarra
Boston, MA, United States
Advarra provides integrated solutions that safeguard trial participants, empower clinical sites, ensure compliance, and optimize research performance. Connecting the clinical research ecosystem, Advarra delivers solutions through a site-centric approach that unifies and accelerates the drug development lifecycle, making clinical trials safer, smart
Job Source: AdvarraTopsort
Boston, MA, United States
What is Topsort At Topsort, we're reshaping the e-commerce landscape with our cutting-edge growth media infrastructure and tools. We believe in making advertising intuitive, intelligent, and genuinely cool, without any of the creepy ads or cookie-obsession (well, maybe just the chocolate ones). In a rapidly changing industry, we're on a mission to
Job Source: TopsortEssent Guaranty, Inc.
Boston, MA, United States
Description Essent Guaranty, Inc. Founded in 2008, we are a private mortgage insurer, approved by Fannie Mae and Freddie Mac and licensed nationwide. We offer private mortgage insurance, also known as mortgage guaranty insurance, MI, or private MI, for single-family mortgage loans in the United States, providing private capital to mitigate mortgag
Job Source: Essent Guaranty, Inc.Breakfast With Em
Boston, MA, United States
The accounting manager is responsible for providing consistent leadership in the financial area of the hotel by supplying management with guidance and training. This position will be primarily responsible for supporting Senior Accounting Manager/ Controller/ Director of Finance. He/she is also responsible for focusing on the profitability of the bu
Job Source: Breakfast With EmDraftKings Inc.
Boston, MA, United States
We’re defining what it means to build and deliver the most extraordinary sports and entertainment experiences. Our global team is trailblazing new markets, developing cutting-edge products, and shaping the future of responsible gaming. Here, “impossible” isn’t part of our vocabulary. You’ll face some of the toughest but most rewarding challenges o
Job Source: DraftKings Inc.Beverly
Job Description Job Description MP is a full-service HR and payroll services provider headquartered in Beverly, Massachusetts. Our powerful HCM platform and team of HR professionals provide a full range of solutions, from payroll and time and attendance to benefits administration, talent acquisition, HR consulting services and more to help clients reduce risk, ensure compliance, and streamline operations. This role is hybrid, 2 days in the Beverly office.
The Account Manager is a client focused role, responsible for maintaining the relationships with a specified set of clients. The Account Manager will both address general administration issues, as well as supporting clients with the ongoing use of iSolved. This position requires strong desire to provide excellent customer service, superior troubleshooting skills and attention to detail, expert knowledge of iSolved, and also the capacity to recognize and pursue growing the relationship with their clients through education and upsell & cross sell opportunities. This role will independently manage customer accounts, and exercise their discretion when analyzing unique situations and offering and best judgement and guidance for our customers.
The Account Manager role is a frequent point of contact for our clients and must make a powerful positive impression with every encounter.
WHAT WILL YOU DO:
Proactively evaluate and work with clients ensuring the client has an optimal experience with all facets of their set-up. Educate customers on unused components of iSolved (as appropriate based on the Account Manager's knowledge of the client's operation) and support the customer in expanding their use of iSolved.
Research, troubleshoot and resolve client inquiries as part of ongoing support for assigned client set.
Recommend solutions for various Benefits, HR, Time and Tax needs, proactively identifying upsell/cross-selling opportunities.
Assists clients with general inquires.
Support customers via phone and email.
Train clients on HCM/payroll platform to ensure clients are able to manage all aspects of their HCM & payroll operations independently.
Accurately and completely document all customer interactions in our CRM system.
Facilitate cross departmental interactions with other teams at MP to ensure open communication for the benefit of our client's success.
Continuously seek out process improvement opportunities and take ownership to implement positive change.
Other duties may be assigned as needed.
WHO ARE YOU:
2+ years of experience working with a Payroll/HCM software and/or 2+ years of experience supporting clients with SaaS solutions.
Bachelor's degree preferred.
Strong interpersonal skills with the ability to communicate effectively, both verbally and in writing.
Outstanding customer service skills are required.
Excellent time management skills and ability to meet deadlines, prioritize and manage several tasks effectively.
Ability to see the big picture, utilizing good business judgement to help our customers be successful with their iSolved account.
Ability to learn technology quickly through instruction and self-training.
Attention to detail & results oriented.
WHO WE ARE :
We offer competitive compensation, including a comprehensive benefits package that includes health insurance with an FSA option, retirement plans, paid time off, wellness benefits and opportunities for growth and professional development.
At MP, we understand the importance of employee engagement. We focus on building a strong company culture based on our core values. Our leading value is that we treat our employees as our most valuable resource.
MP is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We encourage applications from qualified individuals of all backgrounds. If you require reasonable accommodation during the application or interview process, please inform us and we will make every effort to accommodate your needs.
Email Alert for Account Manager jobs in Beverly
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