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Fenway Health
Roxbury, MA, United States
Job Type Full-time Description Under direct supervision of the Medical Call Center Manager, the Medical Call Center Representative will provide patients with superior access by creating opportunities for patients to have their needs, preferences, and expectations for care, information, and support met at all points in their care journey. Duties
Job Source: Fenway HealthInsight Global
Boston, MA, United States
Insight Global is hiring an Overnight Call Center Representative to join an established team of Operators onsite in Boston, MA. Schedule is Tuesday to Saturday 11pm - 7:30AM. This person will support inbound calls for multiple hospitals and private practices within the state of Massachusetts. Inbound calls for various department transfers includin
Job Source: Insight GlobalInsight Global
Boston, MA, United States
Job Description Insight Global is hiring an Overnight Call Center Representative to join an established team of Operators onsite in Boston, MA. Schedule is Tuesday to Saturday 11pm - 7:30AM. This person will support inbound calls for multiple hospitals and private practices within the state of Massachusetts. Inbound calls for various department t
Job Source: Insight GlobalBCforward
Boston, MA, United States
Call Center Representative BC forward is currently seeking a highly motivated Fares Call Center Representative for an opportunity in Boston, MA! Job Description Position Title: Fares Call Center Representative Location: Boston, MA Anticipated Start Date: ASAP Please note this is the target date and is subject to change. BCforward
Job Source: BCforwardFyzical
Andover, MA, United States
New England ENT is looking for an experienced Call Center Representative with strong interpersonal and verbal communication skills Experience Provide quality customer service and support Use questioning and listening skills that support effective telephone communication Record accurate message information re: scheduling and cancellation of appt
Job Source: FyzicalJobRialto
Boston, MA, United States
Description Call Center Rep for Neurology Dept. Length: temp only covering leave of absence Hours: 1) 7:45 to 4:30 with 1 hour lunch; 2) 8:30-5 with 1 hour lunch Strong customer service experience; Medical Office experience, Medical terminology; Previous call center experience helpful; Knowledge of epic Able to work in a fast paced environment
Job Source: JobRialtoMass Bay Credit Union
Boston, MA, United States
Choosing Mass Bay Credit Union means choosing to be part of a community that cares about each other and about you. Primary Function: Provides quality information and exceptional member service and support by telephone and/or electronically. Answers member inquiries and/or resolves telephone and e-mail questions regarding account information. Tran
Job Source: Mass Bay Credit UnionLogixHealth
Bedford, MA, United States
$1,000 SIGNING BONUS Purpose LogixHealth is seeking a Call Center Representative in our Patient Call Center. The person in this role will represent our clients in a professional and courteous manner and provide support and service to our patients via telephone, fax and mail. Duties and Responsibilities Answer a high volume of calls from patient
Job Source: LogixHealthBoston, MA, United States
Medical Call Center Representative
Boston, MA (http://maps.google.com/maps?q=75+Amory+St+Boston+MA+USA+02119) • Patient Services
Job Type
Full-time
Description
Under direct supervision of the Medical Call Center Manager, the Medical Call Center Representative will provide patients with superior access by creating opportunities for patients to have their needs, preferences, and expectations for care, information, and support met at all points in their care journey.
Duties include, but are not limited to, being one of the first contacts to our Health Center: answer calls from patients and other health care facilities/providers, determine the caller's need, help them with their request directly or transfer/take messages as required, proactively identify issues and work to resolve them in areas involving patient satisfaction, and patient flow.
Using standard work documents and workflows to determine how to best help callers. Some examples include: determine which provider or department to contact, make an appointment, document patient requests within our EMR, update patients on the status of their referrals and medication refill request whenever possible.
Representative Duties:
Provide excellent customer service
Greet each client in warm, welcoming, and professional manner
Log information on calls received, where required to maintain detailed and accurate records
Provide clients with correct and accurate information regarding Fenway Health services and providers
Refer unusual or difficult situations to Supervisor
Act as a liaison for the patient and health center by troubleshooting patient needs to secure a 1 to 2 call resolution
At all times maintain patient confidentiality
Establish and maintain effective working relationships with co-workers, supervisors and the general public
Schedule appointments according to established procedures
Schedule appointments according to patient needs and provider availability
Follow established scheduling procedures for booking, cancelling, rescheduling appointments
Document caller requests in EMR and route to appropriate team member
Using standardized workflows, document caller needs within EMR based on reason for call
Accurately record patient request in EMR document
Determine how to best serve caller’s request by referencing established work flows (ex: medical advice call flow, prescription request call flow, records request call flow)
Requirements
Minimum of high school graduate or equivalent
Minimum of 1 year of experience in a healthcare setting
Able to communicate in a professional and appropriate manner
Strong technical proficiency in Microsoft (Outlook, Excel, Word), scheduling software and electronic medical records systems (Epic or equivalent)
Willingness to work with a diverse patient population
Previous customer service experience in a healthcare setting
Preferred Qualifications:
Strong problem solving and complex patient management skills
Bilingual English/Spanish
We offer competitive salaries, and for those who qualify, an excellent benefits package; including comprehensive medical and dental insurance plans, and a retirement plan with employer match. We also provide 11 paid holidays, paid vacation, and more.LGBTQIA+ identified persons, Black, Indigenous, and other people of color (BIPOC), and individuals from other historically underrepresented communities are strongly encouraged to apply.
Salary Description
$22.62-$24.87 per hour ($44,100-$48,500)
Email Alert for Medical Call Center Representative jobs in Boston, MA, United States
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