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Xometry
Silver Spring, MD, United States
Xometry (NASDAQ: XMTR) powers the industries of today and tomorrow by connecting the people with big ideas to the manufacturers who can bring them to life. Xometry's digital marketplace gives manufacturers the critical resources they need to grow their business while also making it easy for buyers at Fortune 1000 companies to tap into global manufa
Job Source: XometryTwinn Intelligence Group
Herndon, VA, United States
Twinn is seeking a Customer Support Specialist to join their team in Herndon Va. Senior Level (TS/SCI w POLY required) Hours: M-F 7:00 am-3:00 pm REQUIRED SKILLS AND DEMONSTRATED EXPERIENCE The Customer Support Specialist shall have the following required skills, certifications and demonstrated experience: • Demonstrated experience wit
Job Source: Twinn Intelligence GroupPsomagen, Inc.
Rockville, MD, United States
Customer Support Specialist GW DOC # G2023-04030 Job Summary: We are seeking an experienced and knowledgeable Customer Support Specialist to join our team at Psomagen, Inc. As a leading company providing services for research and clinical projects in the multi-omics field over 18 years, we require a candidate with experience in the Next Generatio
Job Source: Psomagen, Inc.Kaplan, Inc.
Washington, DC, United States
Job Title Customer Support Specialist Job Description For more than 80 years, Kaplan has been a trailblazer in education and professional advancement. We are a global company at the intersection of education and technology, focused on collaboration, innovation, and creativity to deliver a best-in-class educational experience and make Kaplan a gr
Job Source: Kaplan, Inc.Americorps
Reston, VA, United States
** IT Specialist (Customer Support)** **Department of the Interior** ** Caribbean-Florida Water Science Center** **Location** Few vacancies in the following location: + **Duties** **As a IT Specialist (Customer Support) within the Caribbean- Florida Water Science Center, some of your specific duties will include:** * Provides routine advice and g
Job Source: AmericorpsESM
Ashburn, VA, United States
Enterprise Solutions and Management (ESM) is a rapidly growing government contractor that provides strategic IT services that meet mission needs for Defense and Federal customers. We are hiring a Customer Support Specialist for an exciting opportunity located in Ashburn, Va. Job Description and Responsibilities Exciting opportunity supporting a Dep
Job Source: ESMFranConnect
Herndon, VA, United States
Apply Description FranConnect is the leading franchise and multi-unit management software provider. For 20 years, the FranConnect platform has served as the sales, operations, and marketing backbone for over 1500 brands worldwide. Nine of the Franchise Times Top 10 Fastest-Growing franchise businesses rely on FranConnect to drive growth, improve pr
Job Source: FranConnectGeneral Accountability Office
Washington, DC, United States
** IT Specialist (Customer Support)** **Legislative Branch** ** Information Systems and Technology Services (ISTS)** **Summary** This position is located in the Government Accountability Office. As a IT Specialist (Customer Support) you will be responsible for define, develop, and deliver IT hardware, software solutions, and assist in the developme
Job Source: General Accountability OfficeHerndon, VA, United States
FranConnect is the leading franchise and multi-unit management software provider. For 20 years, the FranConnect platform has served as the sales, operations, and marketing backbone for over 1500 brands worldwide. Nine of the Franchise Times Top 10 Fastest-Growing franchise businesses rely on FranConnect to drive growth, improve profitability, and streamline operational performance. FranConnect customers span all sizes, growth phases, and industries and they grow 44% faster on average than the broader franchising market. Backed by private-equity investor Serent Capital, FranConnect is headquartered in Herndon, Virginia, with global offices in Australia, India, Colombia and Canada. For more information on FranConnect, visit www.franconnect.com.
Overview of Job Function
FranConnect is searching for a talented and energetic Customer Support Representative. To succeed in this role, the right candidate will have a year or more's experience supporting customers on web-based applications. You must have prior success working with demanding and high-profile customers. The ideal candidate will have a critical-thinking mindset, with the ability to see patterns in behavior that lead to customer problems. You will be able to grasp the complexity of a broad platform that supports a wide scope of functions and customers in range of vertical markets.
This is an on-site/hybrid position, so we are looking for candidates who are local to our Herndon, VA HQ who can be in the office three days per week - Tuesday, Wednesday, and Thursday.
Principal Duties and Essential Responsibilities
Respond to incident and request escalations from the Help Desk and provide technical assistance to end users.
Diagnose complex technical issues and involve appropriate resources to speed up problem resolution.
Provide follow-up status to end users in accordance with specified support policies and procedures.
Manage queue of issues, response times, and maintain high touch with each inquiry
Work with tier 2 support to escalate issues, managing the priority and the proposed resolution times of those issues
Track, manage, and report upon workloads, ticket patterns, and customer feedback
Maintain customer relationships and initiate requests for conference meetings when appropriate to resolve issues in a timely manner.
Maintain and improve knowledge of company-supported tools, applications and reporting tools.
Increase personal knowledge of company's business environment with the goal of improving overall business alignment. Log all incoming incidents and requests as well as actions taken to resolve them.
Requirements
Minimum Requirements: 1-5 years of experience in a customer support, help desk, or technical support role; experience supporting enterprise-level software solution a huge plus
Experience working with complex applications, preferably web-based
A collaborative nature and great oral and written communication skills
Ability to work cooperatively and openly in a team environment
Ability to work under pressure while remaining calm with a professional demeanor
Preferred Requirements: Good understanding of high-level internet concepts - HTTP, DNS, email/spam prevention, etc.
Prior experience with database-heavy applications
Email Alert for Customer Support Specialist jobs in Herndon, VA, United States
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