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Customer Support Specialist

Herndon, VA, United States

Twinn is seeking a Customer Support Specialist to join their team in Herndon Va.

Senior Level        (TS/SCI w POLY required)

Hours: M-F 7:00 am-3:00 pm

REQUIRED SKILLS AND DEMONSTRATED EXPERIENCE

The Customer Support Specialist shall have the following required skills, certifications and demonstrated experience:

• Demonstrated experience with, but not limited to, MS Office suite, Adobe products to include Captivate and Connect and Skype

• Demonstrated experience with standard operational Windows environment, including but not limited to, desktop hardware, software, peripherals, and web technologies

• Demonstrated experience with requirements management

• Demonstrated experience in account management including access management of systems and applications and for applications in a cloud environment

• Demonstrated experience with oral and written communication skill

• Demonstrated experience with procurement mechanisms and processes for hardware and software procurement orders

• Demonstrated experience with assessing and validating requirements for stand-alone tablets to include operations & maintenance and to keep system security plans up-to-date

HIGHLY DESIRED SKILLS AND DEMONSTRATED EXPERIENCE

Skills and demonstrated experiences that are highly desired but not required to perform the work include:

• Demonstrated experience with the Sponsor’s IT security guidelines and policies

• Demonstrated experience with the Sponsor’s procurement mechanisms and processes for hardware and software procurement orders

• Demonstrated experience with basic knowledge of Project Management concepts and principles

• Demonstrated experience with the ability to clearly and accurately explain rules, procedures, and highly complex technical information both orally and written

• Demonstrated experience with transferring data between different systems

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